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Brookvale House

4 Brookvale Road, Portswood, Southampton, Hampshire SO17 1QL
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Brookvale House, Southampton
Brookvale House, Southampton
Brookvale House, Southampton

Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood...  

Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,400£1,260 - £1,400
Residential Dementia Care£1,260 - £1,400£1,260 - £1,400

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

Contact Brookvale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Meera Daniel(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (168)

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9.7

Brookvale House has a Review Score of 9.7 (9.711) out of 10, based on 33 reviews in the last 2 years. Over all time Brookvale House has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from Gillian O (Sister-in-law of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

Our concerns have been discussed and listened too, Very satisfied.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your positive response about Brookvale House. We are glad that your concerns have been addressed and rectified. Please let the senior management team know if you have any further feedback.

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Review from Richard O (Brother of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

Staff excellent - prestation excellent, today. (29th January)

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your positive review about Brookvale House. Please let our team know if there is anything else that we can do to make your loved one's stay more comfortable.

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Review from C D (Wife of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

I am very happy with the wonderful care my husband received. He is happy & contented therefore so am I. Apart from the care aspect there have been numerous activities in which both residents & family members are encouraged to participate, which we thoroughly enjoy. The pumpkin carving & Halloween party were a great success as was the pantamime & Christmas party and raffle. There was also a celebration of New Year. Congratulations to all the staff. Thank you.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for the positive reviews around all the different activities and events and Brookvale House! Our team pride ourselves on encouraging mental and physical stimulation through various activities. We are glad to hear that your husband is also receiving excellent care and that he is happy and content. If there is anything that our team can do, please do let us know.

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Review from D F (Granddaughter of Resident) published on 6 February 2025 Submitted via Postal Card
Overall Experience

My nan has been at Brookvale House almost a year now. I am so much happier now that she is here. I know that she is well looked after at all times. There are always plenty of staff on shift and they are all knowledgeable around my nan's needs. She is really happy here and is always telling me that she hopes she can stay here.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for the positive review about the care your Nan receives at Brookvale House. We pride ourselves on providing personalised care to all our residents. Please do let the senior management team know if you have any further feedback.

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Review from D D (Son of Resident) published on 5 February 2025 Submitted via Postal Card
Overall Experience

Mum is being very well looked after. The staff are caring and attentive.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your lovely review about the care you have seen and experienced at Brookvale House!

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Review from Hilary A (Wife of Resident) published on 5 February 2025 Submitted via Postal Card
Overall Experience
The care in this home is phenomenally excellent. I visit daily and have a good feel for day-to-day activity in the home.
Christmas 2024 was delightfully catered - many Christmas trees/decorations, singing, panto etc. and delicious food/delicacies.

The staff are competent, caring, patient and smiley. My husband is contented.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your wonderful review about the care received at Brookvale House. We are so glad you had a positive experience every time you visited the home and that your husband is contented.

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Review from David J (Brother of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

We have found the home to always be clean and tidy. Staff are friendly and helpful. There's lots of activities for the residents to take part in.

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Review from Joan M (Sister of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

My sister is very well looked after. She seems to be very happy and contented. She has made a few nice friends.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your positive review about the care received at Brookvale House! Please do let us know if there is anything more that we can do.

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Review from C H (Great-granddaughter of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

Always lots of friendly staff present, very welcoming and clean.

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Review from Angie B (Friend of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

Visiting a friend. Had a cup of tea with her. Nice chat. Everyone very friendly.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your review about Brookvale House and the atmosphere in the home. Please do come visit again soon!

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Review from S G (Daughter-in-law of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

Staff always welcoming and caring to residents. Food at meal times a good standard. No odour smells when entering the building. Overall very happy with my mother in law's care.

Reply from Fatemah Bhanji, BDE at Brookvale House

Thank you for your lovely review of Brookvale House. We are pleased that you find the home welcoming and are happy with the care that your mother-in-law receives. Please let us know if there is anything else that we can do.

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Review from S F (Brother of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

I visited my brother today and was very pleased to see how well he looked and how happy he said he was. I'm delighted that he is being cared for by such wonderful staff and management.

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Review from F H (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience

My dad is very well looked after. Staff are always friendly and do a great job. He loves the activities, especially the singer - he still loves to dance.

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Review from Delia F (Wife of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

My husband has advanced dementia and as his only carer, I needed a break. I knew, from previous visits, my husband would be well cared for. All staff are a credit to your company. I wouldn't hesitate to let my husband return if necessary.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are pleased to read that our home is well cared for by the staff and we would be more than happy to have your husband stay at our home again in the future.

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Review from M J (Sister-in-law of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

Very happy with everything.

Reply from Shan Visram, Director at Brookvale House

Thank you for your review of Brookvale House. We are happy to see that you are happy with everything at the home.

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Review from C C (Son-in-law of Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

I found the staff very friendly and easy to get on with, it was very homely to be here and it was nice to see them being so nice to my mother-in-law.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House - we are pleased to hear that you have found our staff to be friendly and accommodating to both yourself and your mother-in-law. We hope that she continues to enjoy her stay at our Care Home.

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Review from J C (Friend of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience
Very impressed with the warm welcome on our first visit.
Staff polite and helpful.

Happy atmosphere.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House; we are pleased to read that you had a warm welcome on your first and that our staff were helpful and polite.

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Review from K H (Daughter of Resident) published on 12 March 2024 Submitted via Website
Overall Experience
Mum stayed at Brookvale for 2 weeks whilst I had an operation.
Great organisation with initial visit to assess mum right from beginning to end.
Staff extremely friendly and home was clean, lovely atmosphere and Mum felt happy to stay from the get-go.
Mum enjoyed loads of fab activities from decorating pancakes to having her nails done and local children coming in to visit.
The food was great and Mum had no complaints.
Mum came home with all her belongings and even wants me to take her back to get her nails done!
I felt confident that Mum was looked after with care and kindness.
I would definitely let Mum stay again and she has also stated she would be more than happy to stay again.

Thank you, Brookvale for looking after Mum for me.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are so happy to read that your mum had an enjoyable time at Brookvale House and that you were pleased with the level of service at the Care Home. We are especially pleased to read that your mum enjoyed the activities that were available at the Home.

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Review from S H (Grandson of Resident) published on 12 March 2024 Submitted via Postal Card
Overall Experience

Had to come in late notice and we have found everything very nice and welcoming. She has partaken in many activities which she wouldn't at home, which is amazing. Also found everything very clean.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House. We are pleased that your grandmother is enjoying her time at Brookvale House, especially with the vast array of activities on offer at the home.

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Review from J A (Daughter of Resident) published on 4 March 2024 Submitted via Website
Overall Experience
I feel compelled to leave this review after my father resided at Brookvale from June 23 - November. My father went from a jolly healthy happy person to a frail gentleman that I strived to move as quickly as I could. My father's care was terrible. I complained of poor hygiene, and lack of personal care.
The day I transferred my Father to a new care home I arrived to find my father sat amongst bin bags and boxes with his belongings and clothes crammed in, his bedding stripped and bagged. I was heartbroken to find this a total lack of care and compassion. The manager who I quote said ‘We have procedures to adhere to‘ well shame on you Brookvale. This left my Father and myself traumatised.

On arrival at the new care home on unpacking his belongings they had bagged up soiled bed sheets (disgusting). I will never be able to get this awful day out of my mind and my poor Father being treated in such a disgusting way. So do I recommend this home Definitely not, shame on them.

Reply from Shan Visram, Director at Brookvale House
We are disappointed to read that you have had a negative experience and we take all feedback very seriously.

We are very sorry to hear you felt a lack of empathy and compassion when your father was a resident, but I can assure you that our mission is to provide the best possible care to those we...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Brookvale House.

Meet the Team (1)

Meera Daniel
Meera DanielJob Title:Registered ManagerJoined: 2025

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager

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