Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.6 164 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.
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Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Duncan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (164)

9.6

Brookvale House has a Review Score of 9.6 (9.551) out of 10, based on 41 reviews in the last 2 years.
Over all time Brookvale House has 164 reviews.

Overall Experience
  • 115
  • 45
  • 2
  • 0
  • 2
Date Published
  • 164
  • 11
  • 26
  • 41
  • 123
Reviewer Connection to Brookvale House
  • 57
  • 30
  • 12
  • 9
  • 8
  • 7
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 164, showing 161-164
Review from Jackie K (Daughter-in-law of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff seem very helpful.
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Review from Joy M (Daughter of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very happy here and since arrived her speech has improved and she has put on weight. The staff are very attentive and look after all her needs. I am happy I can arrive any time and always feel welcome.
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Review from Martin K (Son of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring, accommodating and very helpful. I get told of all the things my mother needs and has to have. No complaints.
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Review from Ann W (Friend of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always find our friend happy, clean and tidy. Her bedroom always lovely and tidy. The home is lovely and bright and has a nice feel about the place. Staff are very very pleasant and very helpful.
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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Brookvale House is calculated as follows: ( (339 Excellents x 5) + (114 Goods x 4) + (5 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 481 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookvale House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brookvale House to verify any information. View our terms and conditions. Brookvale House has an Enhanced Service - more info.