Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.5 161 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Duncan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (161)

Total of 161, showing 141-160
9.5

Brookvale House has a Review Score of 9.5 (9.513) out of 10, based on 45 reviews in the last 2 years. Over all time Brookvale House has 161 reviews.

Overall Experience

  • 111
  • 46
  • 2
  • 0
  • 2

Date Published

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Review from Elaine K (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Brookvale House since November 2016 and we are delighted that he has settled so well. The staff are absolutely fantastic and have spent a lot of time getting to know him and understanding about his life and his interests.
My father is treated with great respect and is really enjoying
his new home. As a family, we feel very happy to see him being so happy and relaxed and looking so well. Brookvale House is a fantastic home, lots to do and really caring staff. First Class.

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Review from Carole A (Wife of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the family and friends comment on this care home as being a very happy home with excellent staff. The size of the building suits my husband as he has plenty of space to move around. I have found them very supportive of me, his carer, especially when I had some difficult down days.

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Review from Mary B (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable rooms and helpful cheerful staff. Sometimes I think they are a bit short staffed but they still remain cheerful. The food is very good and my mum is happy here.

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Review from Mike S (Son of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled and well cared for at this home. The staff are very attentive, friendly and caring.

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Review from Martin C (Son of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and all are well looked after. Mum seems to be very happy and enjoys all the entertainment and has made some lovely friends. The staff react to all events and keep us informed at all times. We are very happy with this care home indeed. Thank you.

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Review from C R (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in this care home. All staff are very caring and friendly. They offer all activities; singing, quiz, music and shows at Xmas. They also runs a sweet shop, where they can buy sweets. There's always a friendly face to welcome visitors and offer tea.

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Review from Gill T (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for.

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Review from Lea R (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookvale House is a beautiful care home with lots of support for both family and residents. Would highly recommend this care home.

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Review from Janet C (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Brookvale have looked after my mother so well that she has now reached 103 years. Without the care and affection she has had I am sure she would not have survived the 10 years plus she has spent there. It is a happy welcoming home.

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Review from Joyce B (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find staff members provide all Mother's needs and care.

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Review from C K (Relative of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. I noticed they way they are involved with the residents in activities, and also talking to them, holding conversations now and again. Making cups of tea for visitors. A cosy feel, not too pristine as in some places. Lovely garden view from large windows. Clean and bright.

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Review from Gay W (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think mother has everything that she is in need of and is well looked after by the staff.

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Review from Elsa S (Niece of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited my aunt lots of times during the past year and have always found her comfortable, clean and, more and more content as she got used to Brookvale House. The staff are always welcoming and friendly and certainly take care of my aunt's every need. I bring my little dog sometimes and the residents
are very happy to see him, and I enjoy taking him as much as he enjoys going. The place is always clean, the food excellent and I am very happy for my dear aunty to be there, confident that everything is taken care of for her! A BIG THANK YOU to all the staff.

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Review from L A (Granddaughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Nan for Christmas. Don't visit the home too frequently but every time the staff have been friendly and helpful. Nan seems comfortable and well looked after.

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Review from Lee C (Son of Resident) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 12 months. During this time he has not has any falls, and his demeanour has improved. He is always cleanly dressed and his laundry is performed daily. The staff are always courteous towards him and encourage him to participate in all activities. I would recommend this
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Review from Eileen D (Resident) published on 6 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed activities. Room is kept very clean and tidy.

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Review from Katherine B (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, rooms are always clean and tidy. The meals are all well prepared and tasty.

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Review from Jackie K (Daughter-in-law of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem very helpful.

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Review from Joy M (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very happy here and since arrived her speech has improved and she has put on weight. The staff are very attentive and look after all her needs. I am happy I can arrive any time and always feel welcome.

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Review from Martin K (Son of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring, accommodating and very helpful. I get told of all the things my mother needs and has to have. No complaints.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for Brookvale House is calculated as follows: ( (351 Excellents x 5) + (149 Goods x 4) + (9 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 532 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookvale House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager

Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.

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