Brookvale House

4 Brookvale Road, Portswood, Southampton SO17 1QL
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9.6 164 Reviews
  • Brookvale House, Southampton
Brookvale House is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.

Brookvale House is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.

The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.

This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.

Overall, Brookvale House is a relative oasis of calm.
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Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1050 – £1150
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

These prices are only a guideline, please contact Brookvale House to find out the exact price for your requirements.

Contact Brookvale House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brookvale House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Margaret Duncan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (164)

9.6

Brookvale House has a Review Score of 9.6 (9.551) out of 10, based on 41 reviews in the last 2 years.
Over all time Brookvale House has 164 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brookvale House
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Total of 164, showing 121-140
Review from Jennifer M (Sister of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly staff on visits, brother seems happy. Room quite small though.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Mort


Thank you for your review of Brookvale House.
I note that you state you feel the rooms are small at the Home, we do have bigger rooms at the Home, and depending on availability and funding, we might be able to move your sister to another room.
Please feel free to talk to Kerry and the Care Team to discuss this further.

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Review from Mary G (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Gordon


Thank you for your review of Brookvale House.
Thank you for your kind words, I note that you rate our safety and security as only satisfactory, and would like to know what the Home could do to improve in this area.


Please feel free to talk to Kerry or the care team at the Home to discuss this matter further.

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Review from Kevin J (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Jenks


Thank you for your lovely review of Brookvale House.
I will pass on your kind words to all at the Home


Regards.

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Review from David C (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has settled in very well and the staff are excellent in their care and attention.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Church


Thank you for your kind review of Brookvale House.
If there is anything else we can do to further enhance the stay of your father, please do not hesitate to talk to Kerry or any of her care team.

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Review from Coralie L (Granddaughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home appears lovely. Grandad always looks clean and dressed. Occasionally he doesn't look clean shaven but I understand that maybe because Grandad refuses.
The home itself is clean, smells OK and staff are friendly, approachable and know their residents.
Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your very kind review of the home.

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Review from Paul B (Son of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. Dad seems to be very happy here. Also, the all-around cleanliness of the place seems very good.
Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your kind review of Brookvale House, we are glad to hear your Dad is being well cared for. We have noted you have rated us satisfactory in four areas, we would like to know what you believe we as a home could do to improve on these to further enhance his stay. Please do not hesitate to talk to the care team at the home.

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Review from M D (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a friendly, homely facility. The residents seem happy and well cared for. They are well presented e.g clean clothes, hair care etc.
The meals seem varied mum has put on weight since she has been there.
Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your kind review, however we have noted that you have rated the home satisfactory in and rooms and cleanliness. Please do not hesitate to contact the home to discuss this further with the manager.

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Review from Lin C (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy to visit this home. Always clean, non-smelly with cheerful, friendly staff.
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Review from Felicity R (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This relatively small care home always feels very friendly and staff soon greet you as a visitor, by name. The staff always call the residents by their first name and know their requirements and peculiarities, consideration and dignity always seems to be shown to residents.
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Review from Philip A (Son of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in very well and seems generally much more relaxed as food, medication etc
is no longer a problem that she has to deal with. The care staff are a consistent feature so she no longer worries about strangers we are very happy with her welfare and overall health.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review of Brookvale House.
We are pleased to hear that your mother is more relaxed at the Home.


If there is anything else we can do to continue to enhance her stay at Brookvale House, please do not hesitate to talk to the Care Team at the Home

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Review from Dennis M (Son-in-law of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident for four and a half years and has settled in happily. The staff are very caring and friendly. I have been pleased to see my mother-in-law likes the staff. I would recommend Brookvale House to anyone.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review of Brookvale House.
I am glad that your mother and law is enjoying her time at the Home, and if there is anything we can do to enhance her stay at the Home please do not hesitate to ask the Care Team at the Home

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Review from Lesley A (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Brookvale care home since June 2015. Mum is very happy here and well cared for.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review of Brookvale House, we are glad to hear that your mother is being well cared for at Brookvale House.
If we can do anything to further enhance her stay at the Home, please do not hesitate to talk to the care team at the Home.

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Review from Patrick W (Husband of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find management and staff extremely good. They make you feel welcome as soon as you arrive. They look after my wife and treat her with kindness.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review of Brookvale House
I am glad to see that your wife is being well looked after at the Home.


I note, however, that your rate of activities as satisfactory, and would like to know what you believe, we as a Home could do to improve on this so that your wife may enjoy the activities more than she is currently.


Please talk to our Manager, or our activities co-ordinator so that we can improve in this area

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Review from Jo N (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been at Brookvale for 4 weeks.


The staff have been fantastic. Very friendly and caring. The garden is fantastic and because the weather has been good, we have used it a lot. Mum seems to be settling in very well.

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Review from Denise B (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home for 2 years now and I am very happy with the standard of care given.
The staff are thoughtful, kind and always happy to help.
The food is cooked on the premises and is of an excellent quality. I would have no hesitation in recommending this care home.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review for Brookvale House, I am pleased to hear that you are happy with the level of care provided at the home.
I am also pleased to read that you are happy with the quality of food given to your mum. If there is something that is not currently on the menu, but you would like added, please talk to the manager or me and we can discuss whether it can be included when we review our menus.


If there is anything else the home can do to enhance your mother's stay please do not hesitate to talk to the manager or senior carers.

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Review from I C (Sister-in-law of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the fact this home has 3 lounges and it's this that persuaded us to place my sister in law in Brookvale House.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review, you will be pleased to know that we are in the process of redecorating our lounge towards the back of the home, which should be completed towards the middle of August 2017.


If there is anything else we can do to enhance the stay of your relative at the home, please do not hesitate to talk to the manager or one of the senior members of staff at the home.

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Review from Carolyn R (Cousin of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcome from staff.
Visited for a garden party.
Residents very relaxed and enjoying music, food and drink.
Brookvale very clean.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your review, I am pleased you enjoyed our recent garden party and hope that you and your cousin at the home enjoy the Sensory Garden over the coming months.


Please let us know if we can do anything to enhance your cousins stay at Brookvale House, please feel free to ask Kerry or any member of the care team.

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Review from Colin A (Son of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only in Brookvale House for three weeks before having to go to hospital but even in that short period of time, he was the happiest he had been for years.
The home and all staff were fantastic.
It would be great if Dad could go back there.
Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review of Brookvale House.
It is pleasing to hear of your good views of the Home, I will pass on your kind words to all the staff at the Home.
I hope that your dad is recovering well in Hospital and when the time is right, please contact the Home for a possible return admission in the near future.


Hopefully, by that time, your Dad will be able to benefit from the new sensory garden that is in the final stage of completion.

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Review from S N (Friend of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, clients are always clean and well dressed. Outside entertainment (singers) are a very high standard. Food looks nice with regular drinks and snacks offered.
Garden has been redecorated nicely. Bedrooms could do with modernising/redecorating.
Beds don't look very comfy.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Nelson


Thank you for your review of Brookvale House. I will let the team at Brookvale House know of your kind review.
I note that you rate our rooms as only satisfactory, and saw your reasons why. I will look into seeing how we can improve the condition of the rooms and the beds in the near future.


Thank you once again for your kind words.

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Review from May K (Sister of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister weekly, always find her happy and content. She still is very alert and very pleased to see us. The staff are all very nice and helpful and she always says how pleasant they are. We are always welcomed and offered tea, coffee and a biscuit or cake and have been asked to stay for lunch.
We feel that she is very lucky to be there. Ten out ten to them all. Her room is always clean.
Reply from Shan Visram, Director of Operations at Brookvale House

Dear May


Thank you for your kind review of Brookvale House. I am pleased that you and your family have been welcomed in at the Home.
It is pleasing to hear that your sister has settled in and is enjoying her surroundings at Brookvale House.


We hope that your sister will enjoy the new sensory garden that is currently being renovated and will be completed very shortly.


Regards

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Brookvale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Brookvale House is calculated as follows: ( (339 Excellents x 5) + (114 Goods x 4) + (5 Satisfactorys x 3) + (23 Very Poors x 1) ) ÷ 481 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookvale House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Margaret Duncan

Job Title: Registered Manager Joined: 2020

Margaret joined Brookvale House as the Registered Manager in September 2020.

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