Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.
One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.
Transportation in Portswood...
Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.
One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.
Transportation in Portswood is convenient, with frequent bus services connecting the area to other parts of Southampton. Southampton Central railway station is also within easy reach, providing access to regional and national train services.
Brookvale House Care Home is a 35-bed care home registered for persons who do not require nursing care. 22 rooms have a WC ensuite, with the remaining 13 rooms having a sink in the room. Each bedroom has individually controlled heating and access to television points.
The home has benefited from the creation of additional lounge areas that allow residents to spend time in a variety of social and quiet areas. It also allows areas of privacy outside of a resident’s bedroom where they can have a nice quiet conversation over tea with their visitors. Furthermore, Brookvale House Care Home has bespoke facilities spanning over two floors, and a beautiful garden for relaxation.
This environment allows the team to offer an unrivalled programme of care, companionship, and support with living throughout the day.
Overall, Brookvale House Care Home is a relative oasis of calm.
Contact Brookvale House to confirm what's included and get a personalised quote:
We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
The price(s) shown are provided by the care home. Contact Brookvale House for full pricing details and T&Cs.
Brookvale House has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Brookvale House has 169 reviews.
The staff were excellent, caring for my father ensuring that he was safe, cared for and treated with care and dignity. The staff used humour to help dad cope with his...
Thank you to all the staff.
I have nothing but praise for the care and attention shown by staff to my mother. My only reason for not giving more excellent scores is down to the building in which the home operates. This results in old passageways and gloomy corners. The garden is very nice and a pleasant spot in which to sit....
I have nothing but praise for the care and attention shown by staff to my mother. My only reason for not giving more excellent scores is down to the building in which the home operates. This results in old passageways and gloomy corners. The garden is very nice and a pleasant spot in which to sit. I have not scored activities as I don't think my mother ever chose to participate.
Is there any activities that your mum would enjoy in...
Dear Mr SIs there any activities that your mum would enjoy in participating in? If so please let us know and we will try to accommodate this so that she can further enjoy her time at the Home.
Friendly and efficient staff. Mum seems to have settled in well. She was made to feel very welcome. The room is a nice size. Lovely garden for the summer. Appear to have lots of activities during the day.
Friendly and efficient staff. Mum seems to have settled in well. She was made to feel very welcome. The room is a nice size. Lovely garden for the summer. Appear to have lots of activities during the day.
We have worked hard on increasing the number of activities at the Home to ensure residents are...
Thank you for the kind review of the Home. We are glad to hear that your mum has settled into the Home well, and with the lovely weather with us I am sure she will make full use of our Sensory Garden.If there is anything else we can assist with please do not hesitate to contact the Care Team.
Very pleased with the home for my relative. Very good communication between staff and clients. I have a good satisfactory feeling when I leave my relative after a visit.
Very pleased with the home for my relative. Very good communication between staff and clients. I have a good satisfactory feeling when I leave my relative after a visit.
Dear Ms S
Thank you for your lovely review of Brookvale House. I will pass on your kind words to the team.If there is anything more we can do please do not hesitate to contact Kerry and the care team and they will be more than happy to assist you.
The care provided is fantastic. My uncle was very unsettled in his last home. Since living at Brookvale, he has calmed down so much and never wants to leave for days out etc. All the residents seem well cared for, the food options are, second to none. Staff are very friendly and happy.
The care provided is fantastic. My uncle was very unsettled in his last home. Since living at Brookvale, he has calmed down so much and never wants to leave for days out etc. All the residents seem well cared for, the food options are, second to none. Staff are very friendly and happy.
Friendly staff on visits, brother seems happy. Room quite small though.
Friendly staff on visits, brother seems happy. Room quite small though.
Dear Ms Mort
Thank you for your review of Brookvale House.Please feel free to talk to Kerry and the Care Team to discuss this further.
A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.
A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.
Dear Ms Gordon
Thank you for your review of Brookvale House.Thank you for your kind words, I note that you rate our safety and security as only satisfactory, and would like to know what the Home could do to improve in this area.
Please feel free to talk to Kerry or the care team at the Home to discuss this matter further.
Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.
Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.
Dear Mr Jenks
Thank you for your lovely review of Brookvale House.I will pass on your kind words to all at the Home
Regards.
My dad has settled in very well and the staff are excellent in their care and attention.
My dad has settled in very well and the staff are excellent in their care and attention.
Dear Mr Church
Thank you for your kind review of Brookvale House.If there is anything else we can do to further enhance the stay of your father, please do not hesitate to talk to Kerry or any of her care team.
The home itself is clean, smells OK and staff are friendly, approachable and know their residents.
The home itself is clean, smells OK and staff are friendly, approachable and know their residents.
Thank you for your very kind review of the home.
The staff are all very friendly and helpful. Dad seems to be very happy here. Also, the all-around cleanliness of the place seems very good.
The staff are all very friendly and helpful. Dad seems to be very happy here. Also, the all-around cleanliness of the place seems very good.
Thank you for your kind review of Brookvale House, we are glad to hear your Dad is being well cared for. We have noted you have rated us satisfactory in four areas, we would like to know what you believe we as a home could do to improve on these to further enhance his stay. Please do not hesitate to talk to the care team at the home.
The meals seem varied mum has put on weight since she has been there.
The meals seem varied mum has put on weight since she has been there.
Thank you for your kind review, however we have noted that you have rated the home satisfactory in and rooms and cleanliness. Please do not hesitate to contact the home to discuss this further with the manager.
Very happy to visit this home. Always clean, non-smelly with cheerful, friendly staff.
Very happy to visit this home. Always clean, non-smelly with cheerful, friendly staff.
This relatively small care home always feels very friendly and staff soon greet you as a visitor, by name. The staff always call the residents by their first name and know their requirements and peculiarities, consideration and dignity always seems to be shown to residents.
This relatively small care home always feels very friendly and staff soon greet you as a visitor, by name. The staff always call the residents by their first name and know their requirements and peculiarities, consideration and dignity always seems to be shown to residents.
is no longer a problem that she has to deal with. The care staff are a consistent feature so she no longer worries about strangers we are very happy with her welfare and overall health.
is no longer a problem that she has to deal with. The care staff are a consistent feature so she no longer worries about strangers we are very happy with her welfare and overall health.
We are pleased to hear that your mother is more relaxed at the Home.
If there is anything else we can do to continue to enhance her stay at Brookvale House, please do not hesitate to talk to the Care Team at the Home
My mother-in-law has been a resident for four and a half years and has settled in happily. The staff are very caring and friendly. I have been pleased to see my mother-in-law likes the staff. I would recommend Brookvale House to anyone.
My mother-in-law has been a resident for four and a half years and has settled in happily. The staff are very caring and friendly. I have been pleased to see my mother-in-law likes the staff. I would recommend Brookvale House to anyone.
I am glad that your mother and law is enjoying her time at the Home, and if there is anything we can do to enhance her stay at the Home please do not hesitate to ask the Care Team at the Home
My mother has been in Brookvale care home since June 2015. Mum is very happy here and well cared for.
My mother has been in Brookvale care home since June 2015. Mum is very happy here and well cared for.
If we can do anything to further enhance her stay at the Home, please do not hesitate to talk to the care team at the Home.
I find management and staff extremely good. They make you feel welcome as soon as you arrive. They look after my wife and treat her with kindness.
I find management and staff extremely good. They make you feel welcome as soon as you arrive. They look after my wife and treat her with kindness.
I am glad to see that your wife is being well looked after at the Home.
I note, however, that your rate of activities as satisfactory, and would like to know what you believe, we as a Home could do to improve on this so that your wife may enjoy...
Thank you for your kind review of Brookvale HouseI am glad to see that your wife is being well looked after at the Home.
I note, however, that your rate of activities as satisfactory, and would like to know what you believe, we as a Home could do to improve on this so that your wife may enjoy the activities more than she is currently.
Please talk to our Manager, or our activities co-ordinator so that we can improve in this area
Mum has only been at Brookvale for 4 weeks.
The staff have been fantastic. Very friendly and caring. The garden is fantastic and because the weather has been good, we have used it a lot. Mum seems to be settling in very well.
Mum has only been at Brookvale for 4 weeks.
The staff have been fantastic. Very friendly and caring. The garden is fantastic and because the weather has been good, we have used it a lot. Mum seems to be settling in very well.
The food is cooked on the premises and is of an excellent quality. I would have no hesitation in recommending this care home.
The food is cooked on the premises and is of an excellent quality. I would have no hesitation in recommending this care home.
I am also pleased to read that you are happy with the quality of food given to your mum. If there is something that is not currently on the menu, but you would...
Thank you for your kind review for Brookvale House, I am pleased to hear that you are happy with the level of care provided at the home.I am also pleased to read that you are happy with the quality of food given to your mum. If there is something that is not currently on the menu, but you would like added, please talk to the manager or me and we can discuss whether it can be included when we review our menus.
If there is anything else the home can do to enhance your mother's stay please do not hesitate to talk to the manager or senior carers.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager
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