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One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.
Transportation in Portswood...
Care Provided by Brookvale House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.
The price(s) shown are provided by the care home. Contact Brookvale House for full pricing details and T&Cs.
Contact Brookvale House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wavemill Healthcare
- Private Owned
Person in charge
- Meera Daniel (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (35)
Visiting
- 10am to 6pm or by arrangement
Parking
- Car park available up to 12 cars - booking not required
Brookvale House Reviews (168)
Brookvale House has a Review Score of 9.7 (9.711) out of 10, based on 33 reviews in the last 2 years.
Over all time Brookvale House has 168 reviews.
I have nothing but praise for the care and attention shown by staff to my mother. My only reason for not giving more excellent scores is down to the building in which the home operates. This results in old passageways and gloomy corners. The garden is very nice and a pleasant spot in which to sit. I have not scored activities as I don't think my mother ever chose to participate.
Thank you for your kind review of Brookvale House. We are slowly working on brightening up the Home - by doing a refurbishment program.
We have already started on the handrails and are slowly updating the common areas and bedrooms.
Is there any activities that your mum would enjoy in...
Friendly and efficient staff. Mum seems to have settled in well. She was made to feel very welcome. The room is a nice size. Lovely garden for the summer. Appear to have lots of activities during the day.
We have worked hard on increasing the number of activities at the Home to ensure residents are...
Very pleased with the home for my relative. Very good communication between staff and clients. I have a good satisfactory feeling when I leave my relative after a visit.
Dear Ms S
Thank you for your lovely review of Brookvale House. I will pass on your kind words to the team.If there is anything more we can do please do not hesitate to contact Kerry and the care team and they will be more than happy to assist you.
The care provided is fantastic. My uncle was very unsettled in his last home. Since living at Brookvale, he has calmed down so much and never wants to leave for days out etc. All the residents seem well cared for, the food options are, second to none. Staff are very friendly and happy.
Friendly staff on visits, brother seems happy. Room quite small though.
Dear Ms Mort
Thank you for your review of Brookvale House.I note that you state you feel the rooms are small at the Home, we do have bigger rooms at the Home, and depending on availability and funding, we might be able to move your sister to another room.
Please feel free to talk to Kerry and the Care Team to discuss this further.
A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.
Dear Ms Gordon
Thank you for your review of Brookvale House.Thank you for your kind words, I note that you rate our safety and security as only satisfactory, and would like to know what the Home could do to improve in this area.
Please feel free to talk to Kerry or the care team at the Home to discuss this matter further.
Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.
Dear Mr Jenks
Thank you for your lovely review of Brookvale House.I will pass on your kind words to all at the Home
Regards.
My dad has settled in very well and the staff are excellent in their care and attention.
Dear Mr Church
Thank you for your kind review of Brookvale House.If there is anything else we can do to further enhance the stay of your father, please do not hesitate to talk to Kerry or any of her care team.
The home itself is clean, smells OK and staff are friendly, approachable and know their residents.
Thank you for your very kind review of the home.
The staff are all very friendly and helpful. Dad seems to be very happy here. Also, the all-around cleanliness of the place seems very good.
Thank you for your kind review of Brookvale House, we are glad to hear your Dad is being well cared for. We have noted you have rated us satisfactory in four areas, we would like to know what you believe we as a home could do to improve on these to further enhance his stay. Please do not hesitate to talk to the care team at the home.
The meals seem varied mum has put on weight since she has been there.
Thank you for your kind review, however we have noted that you have rated the home satisfactory in and rooms and cleanliness. Please do not hesitate to contact the home to discuss this further with the manager.
Very happy to visit this home. Always clean, non-smelly with cheerful, friendly staff.
This relatively small care home always feels very friendly and staff soon greet you as a visitor, by name. The staff always call the residents by their first name and know their requirements and peculiarities, consideration and dignity always seems to be shown to residents.
is no longer a problem that she has to deal with. The care staff are a consistent feature so she no longer worries about strangers we are very happy with her welfare and overall health.
We are pleased to hear that your mother is more relaxed at the Home.
If there is anything else we can do to continue to enhance her stay at Brookvale House, please do not hesitate to talk to the Care Team at the Home
My mother-in-law has been a resident for four and a half years and has settled in happily. The staff are very caring and friendly. I have been pleased to see my mother-in-law likes the staff. I would recommend Brookvale House to anyone.
I am glad that your mother and law is enjoying her time at the Home, and if there is anything we can do to enhance her stay at the Home please do not hesitate to ask the Care Team at the Home
My mother has been in Brookvale care home since June 2015. Mum is very happy here and well cared for.
If we can do anything to further enhance her stay at the Home, please do not hesitate to talk to the care team at the Home.
I find management and staff extremely good. They make you feel welcome as soon as you arrive. They look after my wife and treat her with kindness.
I am glad to see that your wife is being well looked after at the Home.
I note, however, that your rate of activities as satisfactory, and would like to know what you believe, we as a Home could do to improve on this so that your wife may enjoy...
Mum has only been at Brookvale for 4 weeks.
The staff have been fantastic. Very friendly and caring. The garden is fantastic and because the weather has been good, we have used it a lot. Mum seems to be settling in very well.
The staff are thoughtful, kind and always happy to help.
The food is cooked on the premises and is of an excellent quality. I would have no hesitation in recommending this care home.
I am also pleased to read that you are happy with the quality of food given to your mum. If there is something that is not currently on the menu, but you would...
I like the fact this home has 3 lounges and it's this that persuaded us to place my sister in law in Brookvale House.
Thank you for your kind review, you will be pleased to know that we are in the process of redecorating our lounge towards the back of the home, which should be completed towards the middle of August 2017.
If there is anything else we can do to enhance the stay of your relative at the home, please do not hesitate to talk to the manager or one of the senior members of staff at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brookvale House.
There are no upcoming events for Brookvale House.
Awards / Recognitions (2)
- 15 Jan 2026Recipient: Brookvale House
- 23 Sep 2019Recipient: Brookvale House
Accreditations
There are no accreditations posted yet for Brookvale House.
Meet the Team (1)

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager
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