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Brookvale House

4 Brookvale Road, Portswood, Southampton, Hampshire SO17 1QL
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Brookvale House, Southampton
Brookvale House, Southampton
Brookvale House, Southampton

Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood...  

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Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,400£1,260 - £1,400
Residential Dementia Care£1,260 - £1,400£1,260 - £1,400

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

Contact Brookvale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Meera Daniel (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (168)

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9.7

Brookvale House has a Review Score of 9.7 (9.711) out of 10, based on 33 reviews in the last 2 years. Over all time Brookvale House has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from Ashley S (Son of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

I have nothing but praise for the care and attention shown by staff to my mother. My only reason for not giving more excellent scores is down to the building in which the home operates. This results in old passageways and gloomy corners. The garden is very nice and a pleasant spot in which to sit. I have not scored activities as I don't think my mother ever chose to participate.

Reply from Shan Visram, Director of Operations at Brookvale House
Dear Mr S
Thank you for your kind review of Brookvale House. We are slowly working on brightening up the Home - by doing a refurbishment program.
We have already started on the handrails and are slowly updating the common areas and bedrooms.

Is there any activities that your mum would enjoy in...  

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Review from Heather D (Daughter of Resident) published on 8 May 2018 Submitted via Website
Overall Experience

Friendly and efficient staff. Mum seems to have settled in well. She was made to feel very welcome. The room is a nice size. Lovely garden for the summer. Appear to have lots of activities during the day.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for the kind review of the Home. We are glad to hear that your mum has settled into the Home well, and with the lovely weather with us I am sure she will make full use of our Sensory Garden.

We have worked hard on increasing the number of activities at the Home to ensure residents are...  

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Review from Rosemary S (Sister of Resident) published on 4 April 2018 Submitted via Postal Card
Overall Experience

Very pleased with the home for my relative. Very good communication between staff and clients. I have a good satisfactory feeling when I leave my relative after a visit.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms S

Thank you for your lovely review of Brookvale House. I will pass on your kind words to the team.

If there is anything more we can do please do not hesitate to contact Kerry and the care team and they will be more than happy to assist you.

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Review from Andrew O (Nephew of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

The care provided is fantastic. My uncle was very unsettled in his last home. Since living at Brookvale, he has calmed down so much and never wants to leave for days out etc. All the residents seem well cared for, the food options are, second to none. Staff are very friendly and happy.

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Review from Jennifer M (Sister of Resident) published on 14 March 2018 Submitted via Postal Card
Overall Experience

Friendly staff on visits, brother seems happy. Room quite small though.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Mort

Thank you for your review of Brookvale House.
I note that you state you feel the rooms are small at the Home, we do have bigger rooms at the Home, and depending on availability and funding, we might be able to move your sister to another room.

Please feel free to talk to Kerry and the Care Team to discuss this further.

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Review from Mary G (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card
Overall Experience

A warm welcome by the staff when we arrive. Mother likes her room very much and says how kind everyone is who cares for her.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Ms Gordon

Thank you for your review of Brookvale House.

Thank you for your kind words, I note that you rate our safety and security as only satisfactory, and would like to know what the Home could do to improve in this area.

Please feel free to talk to Kerry or the care team at the Home to discuss this matter further.

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Review from Kevin J (Son of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

Friendly atmosphere, my father seems as happy as can be expected. Staff are approachable, friendly and informative. Activities provided are excellent. Food quality and variety is excellent. We are overall, very happy with the care being provided. All the staff here seem to do an excellent job.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Jenks

Thank you for your lovely review of Brookvale House.

I will pass on your kind words to all at the Home

Regards.

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Review from David C (Son of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

My dad has settled in very well and the staff are excellent in their care and attention.

Reply from Shan Visram, Director of Operations at Brookvale House

Dear Mr Church

Thank you for your kind review of Brookvale House.

If there is anything else we can do to further enhance the stay of your father, please do not hesitate to talk to Kerry or any of her care team.

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Review from Coralie L (Granddaughter of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience
This home appears lovely. Grandad always looks clean and dressed. Occasionally he doesn't look clean shaven but I understand that maybe because Grandad refuses.

The home itself is clean, smells OK and staff are friendly, approachable and know their residents.

Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your very kind review of the home.

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Review from Paul B (Son of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

The staff are all very friendly and helpful. Dad seems to be very happy here. Also, the all-around cleanliness of the place seems very good.

Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your kind review of Brookvale House, we are glad to hear your Dad is being well cared for. We have noted you have rated us satisfactory in four areas, we would like to know what you believe we as a home could do to improve on these to further enhance his stay. Please do not hesitate to talk to the care team at the home.

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Review from M D (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience
This is a friendly, homely facility. The residents seem happy and well cared for. They are well presented e.g clean clothes, hair care etc.

The meals seem varied mum has put on weight since she has been there.

Reply from Kerry Colbourne, Manager at Brookvale House

Thank you for your kind review, however we have noted that you have rated the home satisfactory in and rooms and cleanliness. Please do not hesitate to contact the home to discuss this further with the manager.

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Review from Lin C (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

Very happy to visit this home. Always clean, non-smelly with cheerful, friendly staff.

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Review from Felicity R (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

This relatively small care home always feels very friendly and staff soon greet you as a visitor, by name. The staff always call the residents by their first name and know their requirements and peculiarities, consideration and dignity always seems to be shown to residents.

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Review from Philip A (Son of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience
Mum has settled in very well and seems generally much more relaxed as food, medication etc

is no longer a problem that she has to deal with. The care staff are a consistent feature so she no longer worries about strangers we are very happy with her welfare and overall health.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for your kind review of Brookvale House.

We are pleased to hear that your mother is more relaxed at the Home.

If there is anything else we can do to continue to enhance her stay at Brookvale House, please do not hesitate to talk to the Care Team at the Home

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Review from Dennis M (Son-in-law of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience

My mother-in-law has been a resident for four and a half years and has settled in happily. The staff are very caring and friendly. I have been pleased to see my mother-in-law likes the staff. I would recommend Brookvale House to anyone.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for your kind review of Brookvale House.

I am glad that your mother and law is enjoying her time at the Home, and if there is anything we can do to enhance her stay at the Home please do not hesitate to ask the Care Team at the Home

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Review from Lesley A (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience

My mother has been in Brookvale care home since June 2015. Mum is very happy here and well cared for.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for your kind review of Brookvale House, we are glad to hear that your mother is being well cared for at Brookvale House.

If we can do anything to further enhance her stay at the Home, please do not hesitate to talk to the care team at the Home.

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Review from Patrick W (Husband of Resident) published on 5 December 2017 Submitted via Postal Card
Overall Experience

I find management and staff extremely good. They make you feel welcome as soon as you arrive. They look after my wife and treat her with kindness.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for your kind review of Brookvale House

I am glad to see that your wife is being well looked after at the Home.

I note, however, that your rate of activities as satisfactory, and would like to know what you believe, we as a Home could do to improve on this so that your wife may enjoy...  

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Review from Jo N (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience

Mum has only been at Brookvale for 4 weeks.

The staff have been fantastic. Very friendly and caring. The garden is fantastic and because the weather has been good, we have used it a lot. Mum seems to be settling in very well.

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Review from Denise B (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card
Overall Experience
Mum has been at the home for 2 years now and I am very happy with the standard of care given.
The staff are thoughtful, kind and always happy to help.

The food is cooked on the premises and is of an excellent quality. I would have no hesitation in recommending this care home.

Reply from Shan Visram, Director of Operations at Brookvale House
Thank you for your kind review for Brookvale House, I am pleased to hear that you are happy with the level of care provided at the home.

I am also pleased to read that you are happy with the quality of food given to your mum. If there is something that is not currently on the menu, but you would...  

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Review from I C (Sister-in-law of Resident) published on 24 July 2017 Submitted via Postal Card
Overall Experience

I like the fact this home has 3 lounges and it's this that persuaded us to place my sister in law in Brookvale House.

Reply from Shan Visram, Director of Operations at Brookvale House

Thank you for your kind review, you will be pleased to know that we are in the process of redecorating our lounge towards the back of the home, which should be completed towards the middle of August 2017.

If there is anything else we can do to enhance the stay of your relative at the home, please do not hesitate to talk to the manager or one of the senior members of staff at the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

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Meet the Team (1)

Meera Daniel
Meera DanielJob Title:Registered ManagerJoined: 2025

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager

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