Search...

Brookvale House

4 Brookvale Road, Portswood, Southampton, Hampshire SO17 1QL
Wavemill Healthcare Logo
Jobs
Brookvale House logo
Brookvale House, Southampton
Brookvale House, Southampton
Brookvale House, Southampton

Brookvale House Care Home is situated in Portswood, Southampton, Hampshire.

One of the highlights of Portswood is its vibrant high street, Portswood Road, which has a variety of shops, restaurants, cafes, and pubs. You will find a wide range of cuisines to indulge in, including Indian, Chinese, Italian, and more. Additionally, there are various supermarkets, convenience stores, and independent shops where you can find everyday essentials or unique items.

Transportation in Portswood...  

Loading travel time

Care Provided by Brookvale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,400£1,260 - £1,400
Residential Dementia Care£1,260 - £1,400£1,260 - £1,400

We are happy to discuss fee rates with you, following a visit to our Home and initial discussions with the Manager.

Contact Brookvale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Meera Daniel (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)

Visiting

  • 10am to 6pm or by arrangement

Parking

  • Car park available up to 12 cars - booking not required

Brookvale House Reviews (168)

Submit a Review
9.7

Brookvale House has a Review Score of 9.7 (9.711) out of 10, based on 33 reviews in the last 2 years. Over all time Brookvale House has 168 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Brookvale House
Loading...
Showing 168 reviews matching selected criteria
Review from W B (Daughter of Resident) published on 31 January 2022 Submitted via Website
Overall Experience

My mum has been a resident of Brookvale House since November. I can honestly say that she seems so happy there. The staff are so lovely and very helpful. My mum loves going to the lounge and joining in the activities. I am so pleased that we chose Brookvale House for her and would definitely recommend it.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you so much for your kind review. We are thrilled to hear that your mum has been enjoying her time with us at Brookvale House since November, and has been enjoying the range of facilities and activities that we offer. We will share your encouraging words with all of the staff at Brookvale House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N H (Granddaughter of Resident) published on 12 January 2022 Submitted via Postal Card
Overall Experience

After a difficult transition period for my granddad, I have found the care and support my granddad has received outstanding. You can see the true genuine fondness the staff show, especially the manager and activities lady. My granddad is very happy and feels safe.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review. We are absolutely delighted to hear that your grandad has found the care and support he requires at Brookvale House. It is wonderful that he feels safe and well looked after at our home. I will pass on your kind words to the manager, activities coordinator and the staff at Brookvale House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Resident / Service User) published on 17 December 2021 Submitted via Postal Card
Overall Experience

I enjoyed my stay here, I was very happy. In the future, I can easily come back here.

Reply from Fatemah Bhanji, Business Development Executive at Brookvale House

Thank you for your kind review which will be passed onto the staff at Brookvale House. We are so glad that you enjoyed your stay with us. It was a pleasure to look after you and it would be wonderful to have you stay at Brookvale House again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Son of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience
Mum felt very comfortable at Brookvale House. All the staff were professional, caring and considerate of her needs. Despite Covid, they made visiting mum as easy and as safe as possible, usually in their beautiful tranquil garden.

I couldn't fault their compassion, patience and dedication to all that they did. You were always greeted with a welcome smile whenever I visited and would like to thank them personally to all their staff for their commitment to mums care.

Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House, I am pleased to note that your mum continued to receive a high level of personal and professional care. I am also pleased that the staff always made you feel welcome every time you visited. I will pass on your kind words to the team at the home.

Thank you once again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L R (Husband of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

I as her husband was very pleased with the care and attention my wife received. She told me several times that she was happy to be there.

Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House, I am glad that the care team at the Home tended to the needs of your wife, and that she enjoyed her time with us at Brookvale House.

I will pass on your kind words to the team at the care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Daughter of Resident) published on 1 October 2021 Submitted via Postal Card
Overall Experience

We have been very impressed with mums care and she has been very happy at Brookvale, she has often commented on how kind the staff are and how well she's looked after. But sadly due to mum's mobility and extra needs now she has had to move to a nursing home which we are really sad about but will never forget Brookvale and the wonderful staff.

Reply from Shan Visram, Director at Brookvale House

Thank you for your wonderful review of Brookvale House. We are so happy that mum enjoyed her time with us at the Home and we will be sad to see her go. We hope that your mum settles into her new surroundings quickly and continues to receive a high level of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J O (Son of Resident) published on 8 July 2021 Submitted via Postal Card
Overall Experience

My mum and dad are both at Brookvale House. They have been amazing at settling mum into the home. the staff are approachable and management are very aware of my mum's needs. The manager is very compassionate.

Reply from Shan Visram, Director at Brookvale House
Thank you for your kind review of Brookvale House. We are pleased that both of your parents are settled at the Home, and especially that the Home is looking after your mums care needs.

If there is anything more that the team can do, please let us know and will be more than happy to accommodate.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne O (Daughter-in-law of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

My mother-in-law has only been at Brookvale three weeks, and she has come on leaps and bounds. It is a lovely care home. The staff are great, and there's always someone on hand to reassure you. Would highly recommend this lovely care home.

Reply from Shan Visram, Director at Brookvale House
Thank you so much for your lovely review of Brookvale House. We are so pleased that your mother-in-law has settled into our care home so quickly and that she enjoying her time here.

We are also pleased to read that you are able to find our care team available and approachable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lee R (Son of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

My mum seems really happy there. She likes most of the staff. When I visited, she was well presented, and her room was very clean and tidy. She likes the food and snacks. She has settled in well and does not ask to come home now.

Reply from Shan Visram, Director at Brookvale House

Thank you for your kind review of Brookvale House. We are so happy to read that your mum is happy within our Care Home. We are also pleased to read that your mum enjoys the food and snacks provided by our Kitchen Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K F (Husband of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

The care my wife received in the 3 years she was there was really fantastic in all areas by all the staff day and night. The staff were always so caring and friendly. Not only to the resident but the families as well. I could not be more happier with Brookvale House.

Reply from Shan Visram, Director at Brookvale House
Thank you for your wonderful review of Brookvale House. We are pleased that you were so happy with the care provided by the team at the Home and that you too were looked after during your visits to the Home.

Thank you once again for this lovely review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

So pleased that Brookvale was able to take mum into their care. We know she's very happy here and always says how well the staff look after her and how kind and friendly they are. We as the family know she's safe and any questions we've asked are always responded to as quickly as possible. Thank you to all the staff at Brookvale, your care and kindness is always appreciated.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House, we are pleased that we were able to look after your mum at our Care Home and that all your questions were answered timely.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R K (Friend of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

I found the care home very helpful in relation to being able to visit my friend. The staff are always helpful and cheerful.

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are pleased that the Home was able to facilitate your visit to see your friend at our Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 8 February 2021 Submitted via Postal Card
Overall Experience

During the two and a half years my mother has been at Brookvale House she has always said how caring the staff are. They ensured she was cleanly dressed and well-fed. The staff also made her smile.

Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House. We are pleased that mum is happy with the care that is being provided and that the staff are continually making her smile.
Please let the care team know if there is anything else that we can do to make mums stay even better.

We are currently in the process of refurbishing all the rooms which we hope to complete over the next 6 months.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill G (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

After the extremely difficult decision to place Mum in care, we were absolutely blown away by the amazing staff at Brookvale House. Every little detail of Mum's care is provided with kindness and the utmost dignity. We could not have wished for better care. Their dedication is outstanding.

Reply from Shan Visram, Director at Brookvale House
Thank you for such a lovely review of Brookvale House. Your kind words will go a long way to putting a smile on the staff's faces during such a difficult time.
We are so pleased that your mum has settled into our home and that you are happy with the environment that she is in.

The home have...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Son of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

Good to see Dad.

Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House.
We are pleased that we were able to facilitate the opportunity for you to safely see your father at our home.

If there is anything else we can do, please talk to our care team who will be more than happy to assist you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rob B (Son of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

Protection is very good and the staff helpful.

Reply from Shan Visram, Director at Brookvale House
Thank you for your kind review of Brookvale House.
The home has gone to get lengths to ensure the safety and protection of our residents and our staff, enabling us to facilitate safe visits for families.

We are pleased that you have found the staff to be helpful, and if there is anything else that we can do for your mum while she is at Brookvale House please let the care team know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Jo M (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

Visited Mum face to face for the first time since garden and window visits. Absolutely fab! Staff were kind and caring to us all. Very organised visit, excellent protection for all. The staff were very helpful and organised. So pleased my mum is here and safe in this Covid time! Even got to hug her! Well done Brookvale House!

Reply from Shan Visram, Director at Brookvale House

Thank you for your lovely review of Brookvale House. We are so pleased that we were able to arrange a covid safe visit for you to see your mother at the home. The home has worked hard to ensure that everyone is safe during these difficult times and it has enabled us to facilitate visits and capture...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Husband of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

Very happy with the care home and staff.

Reply from Shan Visram, Director at Brookvale House
Thank you for your review of Brookvale House.

We are pleased that you are happy with the care home and the staff. Please let the manager or the care team at the home know if we can do anything to improve your wife's stay at Brookvale House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian T (Son of Resident) published on 11 January 2021 Submitted via Postal Card
Overall Experience

What a wonderful visit - Covid secure and still able to talk to Mum in the heated summer house. She is very happy and well looked after. Keep up the good work Brookvale. Merry Christmas to all residents and staff.

Reply from Shan Visram, Director at Brookvale House
Hello
Thank you for your review of Brookvale House. We are so pleased that we were able to accommodate a safe visit between you and your mum in our summer house.
The home have worked so hard to ensure that special moments like this are able to happen within the grounds of the Home.

Please let...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie D (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

The meeting with Mum today in the summer house was well organised for keeping both Mum, visitors and staff safe. Being able to hug Mum for the first time since March was indescribable and I thank the staff of Brookvale House for making it happen. Well done to you all and thank you for your continued care for my mum and all the residents. Thank you from the bottom of my heart.

Reply from Shan Visram, Director at Brookvale House
Thank you for your lovely review of Brookvale House.
We are so pleased that we were able to facilitate a special moment between yourself and your mum during these unprecedented times.

The Home continues to work hard, and we thank you for being understanding and working with us to accommodate...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Brookvale House.

Upcoming Events

There are no upcoming events for Brookvale House.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Brookvale House.

Meet the Team (1)

Meera Daniel
Meera DanielJob Title:Registered ManagerJoined: 2025

Meera joined Brookvale House in September 2025, taking over the role as Manager, following the retirement of the previous manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brookvale House to verify any information. View our terms and conditions. Brookvale House has an Enhanced Service -more info.