Whiteford House

My friend has been a resident in Whiteford House since it opened and we consider ourselves so fortunate to have found the perfect place for her to live and be looked after. The care she receives has been second to none. I visit every day and always receive a warm welcome from staff on duty who make an effort to get to know the residents and their families well in order to meet their needs. It has been encouraging to see Whiteford House develop over this time. Staff consult with residents and families to seek ways to improve experiences. Many projects have come to fruition due to these consultations and it's been heartening to see the wellness room, sensory room, cafe, craft areas and most recently the gym being set up and used by residents as well as varied activities and outings. Contributing to the success of Whiteford house is the strong Management team who always find time to take on board family requests or issues and are constantly looking for ways to enhance experiences.

Whiteford house is amazing! The staff are amazing! The way they manage to take care of my dad as well as all of the other residents is incredible! My dad loves everyone there and so do I ! They help us with a lot more than just caring for my dad, and help him learn new things all the time! The staff make him laugh when we're not around and they are just incredible ! Thank you all to whiteford house all of your hard work never goes unnoticed!

The care home and social services are not listening to the resident. She's not happy about living there, her mother lives 8 miles in Troon and her sister who's calling the shots lives 300 miles away. I know her mother only complained about her daughters care and welfare. I have been there myself visiting the resident. I have been barred for no reason. I finished with the resident sister, I only phone her almost every other day to say hello and I am barred from phoning her so she in there all alone and the care home manager has no respect for her mother. I am veteran and the resident donated to a charity which gives veterans a chance to stay in a caravan in gatehouse of fleet so how can I leave my friend whom I know for 23 years. I was always good to the resident and only cheered her up. Shame on Whiteford, I shall fight on to get justice for her mother. Because of these emails she's been informed barred her for another 3 months so if her mum sees anything, she's been told you better not complain.

I have been here 6/7 months at first it was up and down but through time and consistency from manager and deputy have now settled, I have a great nurse and keyworker, I get to help in kitchen and stuff, staff are not always the same but they're caring, I have never felt safe for 27 years but now I am, I know that the management and team would catch me and never let anything happen, some saved me already, forever grateful and glad I stay here.

Absolutely fabulous care home The place is very friendly. Beautiful interior and very skilled workers. Lots of activities and the service users are all thriving and very relaxed and it's a caring place. Staff all very friendly and great at keeping you informed of relative's care.

Whiteford House fully meets my sister's needs. She is comfortable and well cared for. Knowing this takes a huge pressure off her family and friends. Staff have been quick to respond to any queries we have had. Management team lead staff very efficiently and are well aware of everything that takes place on the floor. Staff are obviously happy to work here.