Woodroffe Benton House

Ifield Park, Rusper Road, Crawley RH11 0JE
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7.7 10 Reviews
  • Woodroffe Benton House, Crawley
Woodroffe Benton House is a residential care home located in Crawley, West Sussex. Established in 1954, this privately owned home offers a friendly and caring environment for up to 35 residents, each residing in their own private en-suite room.

Set within 3.5 acres of beautifully maintained private gardens, the home provides a range of communal and private areas, along with a variety of engaging activities led by experienced activity coordinators. These activities offer residents opportunities for connection and engagement.

The care team at Woodroffe Benton House provides personalised care, tailored to meet the individual needs of each resident. Families are encouraged to be involved in the care planning and review process to ensure a collaborative approach.

Woodroffe Benton House fosters a strong sense of community and a family-oriented culture, creating a warm and welcoming environment for all residents.
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Care Provided by Woodroffe Benton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £2000
  • Self-Funded Residential Dementia Care: £1250 – £2000
  • RESPITE Self-Funded Residential Care: £1250 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £2000

All fees quoted are following a full pre-admission assessment.

These prices are only a guideline, please contact Woodroffe Benton House to find out the exact price for your requirements.

Contact Woodroffe Benton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodroffe Benton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Peng Li-Poole (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome anytime.

Parking

  • Parking facility available at the front.

Woodroffe Benton House Reviews (10)

7.7

Woodroffe Benton House has a Review Score of 7.7 (7.726) out of 10, based on 1 reviews in the last 2 years.
Over all time Woodroffe Benton House has 10 reviews.

Overall Experience
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Date Published
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Total of 10, showing 1-10
Review from V G (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mothers care has been very good, the staff have been very supportive kind with mum and myself. I felt very supportive in mums final days and throughout her stay. Mum enjoyed the entertainment/activities and if there was something that could be worked on I'd say activities at the weekend. Would recommend
this care home to friends and relatives. Thank you for her care.
Reply from Supriya Sunder, Marketing Lead at Woodroffe Benton HouseThank you so much for your kind and thoughtful words. We are truly grateful that you took the time to share your experience. It truly means a lot to us, that you felt supported throughout your mum's time here, especially during her final days. It was a privilege to care for her, and we are so glad to know she enjoyed the activities while with us.We really appreciate your feedback about weekend activities. That is something we will certainly take on board as we continue to improve the experience for everyone. Your recommendation is deeply appreciated, and we are grateful you entrusted us with your mum's care.
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Review from Anita B (Friend of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have not had many problems - my only concern is some of my friend's clothes seem to go missing - he wears items that are not his - clothes are kept clean by laundry. Most of the staff are friendly and helpful. Some days are not good for visiting. Soft menu food does not seem to vary - can be boring.
My friend is happy there - it is hard to get to as I don't drive and am disabled myself - can only visit every other week. Covid regulations have been well maintained.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you for your review, we really appreciate it. We are pleased that your friend is happy at Ifield Park. We are sorry to hear that you have concerns your friend is wearing clothing not belonging to him and his clothes are going missing. We have looked into this, as we were not aware of your concerns prior to this review. All our residents' clothing is clearly labelled, and we take considerable care to ensure they have their own items of clothing only. Your friend accepted the offer of some donated clothing and we believe that these are the clothes that you are referring to. Your friend has full capacity and can make decisions regarding this. I hope this alleviates your concerns. All our menus change with the seasons and are nutritious and well-balanced. We have options that our residents can choose from daily and encourage them to choose a variety. If you have any further concerns, please speak with a member of staff during your visit and they will look into them immediately.
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Review from Charlotte M (Great-granddaughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care staff, engaging residents in all activities. Made to feel very welcome on my great gran's 100th birthday. It was truly an amazing day. Thank you.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you for such a lovely review, we really appreciate it. So glad you all enjoyed your great-gran's 100th birthday. Such a huge, happy occasion and so lovely that all her family were able to celebrate with her.
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Review from Michael R (Relative of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came here for my wife's nan's 100th birthday. Fantastic experience, super staff, best care home I have ever visited. Couldn't fault anything.
Reply from Tanya Surtees, Personnel Administrator & PA to CEO at Woodroffe Benton HouseThank you so much for writing such lovely words, we really appreciate them. We aspire to make all our residents and family and friends feel at home and welcome here. It was such a wonderful day, with fun and laughter had by all.
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Review from Sarah P (Granddaughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is excellent, the most wonderful, amazing and caring staff from management to care staff. We visited for my grandmother's 100th birthday, all my grandmother's family have been made so welcome, they have made a special day wonderful. I will never forget the kindness shown today, wonderful
memories. Thank you.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you for taking the time to leave us such a lovely, kind review, we really appreciate it. We always love to welcome family and friends of our relatives. Especially on memory-making events like a birthday and when it’s a 100th birthday, it’s even more of a special occasion!
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Review from Patrick K (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ifield Park Care Home (Woodroffe Benton House) have supported, reassured and cared for my mother over the last two years. The frightening transition of losing her memory has been kindly supported. The Covid-19 experience facilitated visiting when possible and recognised the benefit of familial social
interaction to individuals with memory impairment. The staff are kind, caring and positive in their behaviour. I have been very impressed with their care of my mother.
Reply from Tanya Surtees, Personnel Administrator & PA to CEO at Woodroffe Benton HouseThank you so much for taking the time to write such a lovely review. We really appreciate it. We understand that residents' needs change as time goes on and those changes can be scary for both the family and their loved ones. We adapt and change our support to reflect each resident's needs as they change and we always provide this with care and understanding. We are so happy to hear that you are impressed with the care that your mother has received. Thank you.
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Review from C T (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been at the care home for a few months and what a massive difference already. The staff are friendly and it really feels like a family environment. Staff communication is great. We as a family are happy with the service provided.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you for such a lovely review. We really appreciate it. We understand the first few months are always a worrying time for family, so communication is key to putting your mind at rest. We are so happy that Mum has settled in well and that you have seen such positive changes.
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Review from Sue D (Daughter of Resident) published on 4 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to express our appreciation for the excellent care shown to our mum during the time she was at Ifield Park in Woodrolfe Benton House. This was of particular note in her end of life care where her increasing needs were attended to with the upmost kindness and compassion.
As a family, we too felt looked after and supported. We send a huge thank you to all the staff who have helped our mum over the last 2 years.
Reply from Tanya Surtees, Personnel Administrator & PA to CEO at Woodroffe Benton HouseThank you so much for your lovely, kind review and for taking the time to write this. We really appreciate it. We strive to provide the best care for our residents at the end of their lives. We consider what matters most to them and to their family. We give support, comfort and care to enable them to pass in the most peaceful and comfortable way. We are glad you felt supported too, this is always our aim. Thank you.
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Review from J B (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was quite worried about finding the right care home for my mother, but I needn’t have been. My mother is very happy there and well cared for, which is the important thing. She always says how good the food is. The staff work very hard and are very friendly and welcoming.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you for taking the time to leave us such a lovely review, we really appreciate it. We strive to support both the families and their loved ones, working with and involving you as much as possible, as we know it is such a difficult decision to make and we are so pleased you feel assured you made the right one.
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Review from Shirley P (Daughter of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was unwell and I received a call from the staff to advise me of Mum being poorly. I went straight to the home and they were so helpful and caring for both Mum and myself, nothing was too much trouble. They were all so helpful, it put my mind at ease to know that my mum was being so well looked
after and notifying me at all times they were amazing. Thank you to all.
Reply from Tanya Surtees, HR Administrator at Woodroffe Benton HouseThank you so much for your lovely words. We appreciate you taking the time to review us.
We absolutely love having your mum with us, all the staff in Woodroffe Benton say she is a joy to care for.
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Current Review Score: 7.7 (7.726)

Overview of Review Score

The Review Score of 7.7 (7.726) out of 10 for Woodroffe Benton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Woodroffe Benton House is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.143 Points relating to the number of positive Reviews for Woodroffe Benton House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Peng Li-Poole

Job Title: Home Manager Joined: 2025

We are excited to welcome Peng Li-Poole as our new manager


She brings her rich experience and knowledge to lead our team and provide the highest standard of care for our residents.

Frequently Asked Questions about Woodroffe Benton House

What types of Care is Woodroffe Benton House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodroffe Benton House have?

There are 35 Single Rooms.

What are the Facilities & Services at Woodroffe Benton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodroffe Benton House to the centre of Crawley?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodroffe Benton House to verify any information. View our terms and conditions. Woodroffe Benton House has an Enhanced Service - more info.