Highview Day Centre

Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
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8.9 18 Reviews
  • Highview Day Centre, Hemel Hempstead
Highview Day Centre is a caring and friendly and welcoming service that allows vulnerable adults to socialise, relax or enjoy activities, at the same time as being safeguarded by dedicated carers.

The service takes on board any personal needs and strives to be as flexible as possible to local care needs, offering respite and support for local carers.

Opening Times: Daily 9.00am to 3.30pm

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Care Provided

Type of Service

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Activities

Good to Know

Person in charge

  • Pauline Clarke (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Visiting

  • Upon arriving at the centre, please press the buzzer on the intercom. A member of staff will greet you shortly. The team kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The centre includes dedicated parking spaces.

Highview Day Centre Reviews (18)

8.9

Highview Day Centre has a Review Score of 8.9 (8.879) out of 10, based on 3 reviews in the last 2 years.
Over all time Highview Day Centre has 18 reviews.

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Review from D C (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Day Centre is fantastic for Mum. Without it, she wouldn't be able to stay in her own home. It also enables me to work; otherwise, she would need care & stimulation throughout the day. It wouldn't be good or safe for her to sit at home alone all day with only a lunchtime carer visiting. Daycare has kept
Mum going. They mobilise her, enlisting, drinking, providing entertainment and social interaction that she wouldn't get otherwise. The bus ride to & from the centre is also stimulation for her. For Mum & me day centre enables our lives to continue with some normality.
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Review from Christopher M (Husband of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased, especially care bus drivers & carers. Now on first name with my wife. Care home looks after my wife, understands and makes sure meals are to her liking, ensure her safety, very attentive, actively make sure she takes part in quizzes etc. Overall, very happy with relationship between my
wife, carers, crews and care home staff. 5 stars to all.
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Review from Marlene B (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been attending Highview Day Centre for over 5 years. He was diagnosed with vascular dementia. It was the best thing his social worker has done arranging for him to attend the day centre. It's wonderful for his mental health and well being. All the staff are helpful, polite and nothing
is too much trouble when you ask them to do something. They arrange many activities as well as exercising. My husband sometimes will sit and do his puzzle book. He says the food is excellent. He looks forward to Tuesday and Friday, being picked up for the centre. The drivers are very kind and friendly. This also gives me a rest being his carer. My husband has made some friends there. He hopes the day centre will not change and stay as a separate unit.
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Review from Teresa B (Wife of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been coming to Highview Day Centre for a long time and I have found the staff to be absolutely wonderful. They welcome my husband when we arrive and he is obviously happy to go in. When I collect my husband, he is often reluctant to leave and the staff are very helpful in trying to assist
me when we leave the day centre. A full report is always given.
Reply from Dannii Faux, Care Assistant at Highview Day Centre

Hi Teresa,
Thank you so much for your kind words, we are pleased to hear that your husband enjoys coming to our daycentre as much as we love having him here with us.

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Review from L G (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has attended your daycare centre for over a year. She really loved it. On the days she does she is up early and looks forward to arriving. Mum enjoys the lunches, especially the desserts.
Mum is a very fond of the staff and her face breaks into a smile when we talk about them.
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Review from D B (Resident) assisted by family/friend published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is nice to be out of the house, to talk to other people and to be in a different environment to my home.
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Review from J P (Daughter of Resident) published on 5 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mu has been attending Highview once a week since March. She is hesitant to go due to a fear of leaving her house, but the staff are so lovely, and she always has a lovely meal and a nice day at the centre.
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Review from V S (Wife of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel comfortable having my husband with the Highview staff. They are very caring and he has a good rapport with them. I am unable to rate several areas as he is dropped off and collected from the door.
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Review from E B (Wife of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the centre are wonderful. Always very welcoming and caring. I don't get any feedback from my husband but he is always very relaxed and happy when I drop him off and collect him. I can only assume that the food is good as he usually has seconds. It is very reassuring for me to know that
he is in a safe and caring environment, for which I am extremely grateful.
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Review from Joanne S (Partner of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has Alzheimer's and goes to the centre every day. Although he is a quiet man he thoroughly enjoys himself there. Even though he sleeps a lot. Every member of staff that I have contact with are amazing, they are kind and gentle and know how to get the best out of my partner. When I have a
question and speak with them I am never made to feel like I'm being a nuisance - they are very reassuring and they are an amazing team.
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Review from J S (Wife of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the help and kindness shown to my husband whilst he was at the day centre. Also, for all the help and advice given to me - always someone ready to help.
They really do care.
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Review from Katie S (Day Care) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team are outstanding.
I would have no hesitation in recommending them. They go above and beyond to try to make everyone as happy and content as they can be.
This is a service of excellence at all times.
Thank you so much, you are all totally amazing.
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Review from H W (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum looks forward to coming each time. She has made friends and enjoys the food here. They are very caring.
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Review from Helen Y (Wife of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff very friendly and helpful. There always appears to be something going on for people to join in with. It makes such a difference knowing you can have a few hours off while your loved one is being well cared for.
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Review from Olive W (Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy coming to the day centre. I did not think I would mind coming here. When I have to go elsewhere, I do miss the day out and I have found staff good and fun.
They can be stern when they have to be! All good.
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Review from P T (Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband attends day centre once a week. He finds it quite nice and all staff are caring. They organise activities and craft for ones who want to join in. They do their best to encourage people to take part.
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Review from Joan C (Wife of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted very warmly and my husband is provided with tea and biscuits on arrival.


My husband is very disabled and cannot join in any activities but he enjoys looking at the TV and having a nice lunch.

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Review from T H (Granddaughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan used to love coming to the centre on a Monday and Friday, the transport was great and the only thing that wasn't as good as hers was the food (but then nan was fussy!) I only live around the corner and used to see nan go by on the bus. All the staff and manager are very friendly and kind, so
thank you xxx
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Current Review Score: 8.9 (8.879)

Overview of Review Score

The Review Score of 8.9 (8.879) out of 10 for Highview Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Highview Day Centre is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) ) ÷ 33 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Highview Day Centre is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Pauline

Pauline Clarke

Job Title: Home Manager Joined: 2014

My name is Pauline, and I bring over 20 years of experience working with Runwood Homes. Over the years, I have held a variety of managerial roles within the company before returning to manage Highview Daycentre in 2014. I am extremely proud to lead the daycentre, providing care and support not only to our service users but also to their families.


My team and I are committed to creating a warm, supportive, and happy environment, ensuring every service user receives the high-quality care they deserve.


Outside of work, I enjoy spending quality time with my family and tending to my garden and allotment, which help me relax and unwind.

Dannii

Dannii Faux

Job Title: Care Assistant/Care Team Leader

My name is Dannii, and I have been part of the day centre team for over 10 years. I love building strong relationships not only with our service users but also with their families, ensuring everyone feels supported and confident that their loved ones are receiving the best possible care.


I have a little Shih Tzu named Buddy, who often comes to work with me. The service users absolutely adore him and always ask about him when he’s not around.


In my free time, I enjoy going to concerts and football matches, and I’m especially passionate about watching women’s football!

Cindy

Cindy Bowden

Job Title: Care Assistant

My name is Cindy, and I have been part of the Highview Daycentre team for around 15 years. Over this time, I have developed a wide range of skills and knowledge that help me provide the best possible care for our service users. I love being involved in their daily lives and supporting them with their everyday activities, helping them feel encouraged and valued.


Outside of work, I enjoy spending time in my garden and catching up with friends and family.

Shelley

Shelley Faux

Job Title: Care Assistant

My name is Shelley, and I have worked with Runwood Homes for many years. Before joining Highview Daycentre, I gained valuable experience as a Care Team Leader in one of our residential homes, where I developed the skills and knowledge to provide the highest quality care for our service users.


At the daycentre, I love spending time with our service users, ensuring they have an enjoyable and fulfilling day—whether that’s taking part in activities, chatting, or simply offering the time and attention they deserve.


Outside of work, I enjoy relaxing with jigsaw puzzles and spending time with my little dog, Buddy, who often joins me at the day centre. The service users absolutely adore him!

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