Oaks Way Centre

Oaks Way, Carshalton SM5 4NQ
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8.0 1 Review
  • Oaks Way Centre, Carshalton
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Care Provided

Type of Service

Facilities

Good to Know

Owner

  • South Carshalton Seniors Centre

Person in charge

  • Sally Martin (Manager)

Local Authority / Social Services

Oaks Way Centre Reviews (1)

8.0

Oaks Way Centre has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Oaks Way Centre has 1 review.

Overall Experience
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Reviewer Connection to Oaks Way Centre
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Total of 1, showing 1-1
Review from Michelle H (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at Oaks Way Centre enough for providing such a safe, inclusive environment for the elderly in our community. Your wonderful staff, full of warmth and understanding, offer outstanding communication and an abundance of engaging, stimulating activities that bring joy and light
into every day. Your amazing team truly make a difference and it has certainly not gone unnoticed. My father enjoyed being part of Oaks Way, he enjoyed the hot meals, the staff always treated him with the utmost dignity and respect, it was incredibly good value for money, and he loved going. Communication, consistency and continuity are plentiful, and the way you wrap your care and kindness around individuals is both unique and inspiring to witness. It’s truly refreshing and endearing. I want to extend my sincerest gratitude for everything you all do. You are and always will be greatly appreciated. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Oaks Way Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Adult Day Care Centre is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Oaks Way Centre is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Oaks Way Centre is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Adult Day Care Centre does not have a review in the last 24 months, then it will not have a Review Score.

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