Oakfield Lodge Reviews (1)
Over all time Oakfield Lodge has 1 review.
Review from Parul P (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
I visited my dad on 14/2/2020 lunchtime and I was very distressed because he was in a mess.
His personal care had not been attended to, he hadn't had a shower, shaved for a few days (from the length of his facial hair) or a change of clothes. His room had not been cleaned, his bed hadn't been made.
This
is not the first time this has happened, so I thought it would be right to write to you.
There was nobody in the office or the manager desk, so I spoke to the staff who were in the kitchen area. I was told that they were short-staffed and also my dad didn't have a shave because he refuses to have one. I know that the staff are trained to coax patients with dementia to do things they don't want to do.
Awaiting to hear from you soon.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money