Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
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Treated with Dignity stars
Food & Drink stars
Staff stars
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Rooms stars
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Latest Reviews for Oakfield Lodge

stars
stars 03 March 2020
I visited my dad on 14/2/2020 lunchtime and I was very distressed because he was in a mess. His personal care had not been attended to, he hadn't had a shower, shaved for a few days (from the length of his facial hair) or a change of clothes. His room had not been cleaned, his bed hadn't been
made. This is not the first time this has happened, so I thought it would be right to write to you. There was nobody in the office or the manager desk, so I spoke to the staff who were in the kitchen area. I was told that they were short-staffed and also my dad didn't have a shave because he refuses to have one. I know that the staff are trained to coax patients with dementia to do things they don't want to do. Awaiting to hear from you soon.
Review from Parul P (Daughter of Resident/Service User)