Leadon Bank

Orchard Lane, Ledbury HR8 1BY
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8.4 6 Reviews
  • Leadon Bank, Ledbury
Leadon Bank is an innovative extra care property, purpose-built to suit modern forms of care and to promote the independence of older people.

Consisting of fifty-three properties, Leadon Bank combines the benefits of homely living areas and spacious bedrooms, with a thriving communal atmosphere made possible by an extensive range of on-site amenities.

Parent company Shaw Healthcare are known throughout the care sector for their many flexible retirement options, supporting modern developments and adhering to current regulatory requirements and recognised standards.

Tenures: Rent

Property Information: 53 Properties

On Site Care Staff 24/7: Yes

Community Alarm / Careline Service: Yes

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Care Provided by Leadon Bank

  • Type of Service
  • Privately Owned
  • Primary Care Categories
  • Respite Care
  • Other Care Provided
  • Chiropody
  • Learning Disability / Autism
  • Meals can be delivered to residents own homes
  • Meals Prepared On-site
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Care
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

  • Person in charge
  • Lauren Nelson-Jones (Service Manager)

Facilities

  • Bar/Café
  • Dining Room (residents only)
  • Gardens
  • Guest Suite
  • Hairdressing
  • Hobby / Activities Room
  • Laundry Service
  • Library
  • Lift
  • Lounge

Leadon Bank Reviews (6)

8.4

Leadon Bank has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Leadon Bank has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
0
0
2
4

Review from Anthony B (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Leadon Bank for a number of years and receives care from the staff with all aspects of his living. His carers are excellent, I have often arrived when they are helping him in the bathroom in the morning and they haven't realised I have arrived and I can hear the way they treat
him is nothing short of excellent. Often I arrive and they are sitting talking to him, he sees them as friends. I feel at ease knowing the great care he receives from them. Also, the management there is excellent and always available to approach when we might occasionally need to.

Reply from Lauren Nelson-Jones, Home Manager at Leadon Bank

Thank you for leaving us this fab review, we really appreciate it. We are so pleased to hear this and it is a privilege to be able to provide this care for your father. Your kind words will be passed on to the rest of the team.


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Review from Margaret M (Friend of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident of Leadon Bank for many years. We met him through my great-uncle, who was also a resident there. They become friends. Whenever we (the family and friends) visited Leadon Bank to see either one, we were warmly and politely treated. Both of them said that they were so happy during
their time there. It was lovely to have their own space, but they felt safe knowing kind and caring people were always around.

Reply from Lauren Nelson-Jones, Home Manager at Leadon Bank

This is such a lovely review to read; thank you. It is a delight to have been able to provide this care for your friend and uncle. Your kind words will be passed on to the rest of the team.


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Review from R B (Daughter-in-law of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of our mother and mother-in-law who is a resident at Leadon Bank, we are all delighted with the care and support she receives there. It reassures us to know she is safe and happy. We cannot praise you enough.

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Review from J H (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the flexibility of the service, only having as much or as little help as you need. There is a sense of security provided by always having help available, if needed and the peace of mind it gives to one's children.

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Review from T G (Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Leadon Bank has 53 flats on four floors and is a lovely place to live with well-landscaped paths and beautiful flowers to see whilst strolling around. Staff are very helpful, knowledgeable and friendly and pendants are responded to immediately. There is a twenty-four concierge service available and
is similar to a small hotel. There is a restaurant, meeting room and laundry which everyone can use. All 53 flats are en suite but there is also assisted bathing for those less able to carry out confident personal care which can be easily accessed. The location is very close to the supermarket and the town! Overall a lovely place to live which I would thoroughly recommend.

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Review from D C (Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are 53 apartments on flour floors. The general feel of the building is that of a well run small hotel with 24/7 concierge service. The management and staff are very friendly and helpful, there is additional help if required. There is a very nice restaurant, and well laid out gardens, large enough
for a pleasant walk. Most residents own their own apartment, which still gives them equity if they should ever need more specialist care in the future. For those of us who are still relatively active, sheltered accommodation gives us our independence while providing the support we may need from time to time. Leadon Bank has given me that support and friendship we all need in our later years.

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Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Leadon Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Leadon Bank is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Leadon Bank is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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