Harriet Court

Lakenfields, Norwich NR1 2DG
Review Us
9.3 14 Reviews
  • Harriet Court, Norwich
Harriet Court is a comfortable and homely extra care accommodation, where residents have all their personal needs supported at the same time as having an independent lifestyle respected. All carers are highly-qualified and there is a great deal for residents to enjoy and experience, with the property set up to help individuals pursue an active and interesting lifestyle.

Property Information: 40 Properties

On Site Care Staff 24/7: Yes

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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Lift
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Library
  • Lounge
  • Shop
  • Laundry Service

Good to Know

Person in charge

  • Tracy Saunders (Manager)

Local Authority / Social Services

Harriet Court Reviews (14)

9.3

Harriet Court has a Review Score of 9.3 (9.256) out of 10, based on 4 reviews in the last 2 years.
Over all time Harriet Court has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harriet Court
  • 10
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Total of 14, showing 1-14
Review from Bridget L (Friend of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have noticed that my friend, who has lived at Harriet Court for three years, is gently aging. I haven't written a review for about a year, and I have realised that the caring and compassionate care staff are managing to stay one step of all her needs. My friend loves her showers and her fresh clean
clothes. She usually like to chat with the carers, particularly about Norwich City Football Club and she loves anyone who can drop her off a local paper. It is good to know that when I can't visit, there are staff who take an interest in my friend and make her feel special.
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Review from T M (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion my dad has received over the past 2 months has surpassed my expectations greatly. Dad has a habit of trying to escape hospitals, care homes etc. He just wanted to get home, but he has not tried to leave Harriet Court once. He was helped to settle in from day 1. The staff are
all so wonderful, so caring, compassionate, helpful and always chatty and happy. Management made the move so easy and again, so so helpful.
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Review from Joanne F (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good care home, very good staff. One disappointment is we were told we were to receive new carpets and my father has had to move into his property with dirty carpets there is a lack of communication on when the carpets will be fitted, this is not the care home's fault this is from the council.
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Review from B F (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family would like to express our thanks to all. The staff for the wonderful care and attention given to our Mum following a neurological episode she had in February. Her carers were amazing and also all the staff were very mindful of her needs so good at keeping the family informed and reassured.
We are very grateful and fortunate to have such a lovely place for Mum to live and for us to know she is safe. Thank you.
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Review from T H (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Don't seem to have much activities over the last three and a half years. I know covid hit but residents had to stay on their own which is not good for mental health. Cleaning hit and miss, carpets dirty. Some days I come and Dad's not washed or showered. Some staff work hard, some don't. Dad's flat
only tidy when I'm visiting as my family went and it was very dirty. Need new staff that love caring. Hope this gets better, used to be 100%, it's not now.
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Review from Cheryl S (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Harriet Court my mother is so much happier than she was. She has access to outside via her own patio door and also has access to a lovely garden. The flat is well set up for an elderly person or someone with disabilities. Carers are constantly popping their heads round to door to check
Mum and do anything she asks. In fact, the carers are lovely as are the restaurant staff who provide Mum with a fresh hot meal every day.
I am so thankful to all the staff and it has taken a great burden off my shoulders. I can now visit Mum and enjoy my time with her rather than trying to get all the jobs done.
Reply from Rhonda Dunthorne, Deputy Manager at Harriet Court

Thank you for your kind words, it is our pleasure to support your mother in living a full independent happy life.

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Review from Virginia K (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only just moved to Harriet Court (poppy unit). It is hard to get to know their likes, dislikes and personality. I have found some areas of care not acceptable. On several occasions, personal care not provided and my Dad has been sitting on a chair with no protection (pad) and clothing wet.
Due to dementia, this can be hard to encourage him, however, I think sometimes it's the different approaches that are used that may be resulting in not being able to get him to consent. My dad however is very happy living here and loves his flat. Dur to Covid 19 I feel their protocol and procedures are excellent which is encouraging and makes me feel safe.
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Review from Will G (Son of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Harriet Court are amazing, they are so caring, kind and patient. I cannot speak highly enough of how they have looked after Mum, helped her to settle in and made her feel at home. Mum raves about the quality of the food and I would 100% recommend Harriet Court to friends, family and anyone
that needs similar care or treatment.
Reply from Caroline Beale, Customer relationship manager at Harriet Court

Thank you so much for taking the time to write such a lovely review. It is very much appreciated by all the team.

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Review from Angela G (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harriet Court is a well run caring environment. All staff go above and beyond to support their tenants. My mum loves the food and the care she gets and is always telling me they make her feel special. The cleaners keep my mum's flat spotless. Any concerns about my mum they ring me and leave nothing
to chance. Wouldn't want my mum to live anywhere else.
Reply from Caroline Beale, Customer relationship manager at Harriet Court

Thank you for such a lovely review the whole team appreciates your kind words.

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Review from B C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harriet Court is very clean and well looked after with a very friendly, good team of carers and other staff. My dad is very happy and well looked after and I have put my dad in such a lovely place. The restaurant is lovely, clean, well run and my dad loves his dinners there.
Reply from Richard Smith, Marketing Manager at Harriet Court

Thank you for your kind words about the care and support your dad receives at Harriet Court.

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Review from S B (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't recommend this enough. It has everything Dad needs, care, support and a feeling of being in control in your own home. Above all, knowing Dad is safe and well looked after is paramount.
Reply from Richard Smith, Marketing Manager at Harriet Court

Thank you for your lovely review of the care and support your dad is receiving at Harriet Court.

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Review from Deryck S (Son of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has recently moved to Harriet Court. She feels safe being there and is as happy as she can be in her circumstances. Her flat is lovely, well kept clean and tidy. I especially like the way it has been decorated and refreshed for her arrival. My mother and my family find the staff to be very
good, professional and always keen to help.
Reply from Richard Smith, Marketing Manager at Harriet Court

Thank you for your kind review of Harriet Court - we're pleased your mother is settling well.

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Review from Lyn S (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the management and staff friendly and helpful which makes for a very happy home for my mother.
I think more staff would be better. The meals sometimes need a bit more thought and a change of menu would be welcomed. Otherwise extremely happy.
Reply from Richard Smith, Marketing Manager at Harriet Court

Thank you for your comments about the care and support your mother is receiving at Harriet Court. I will pass on your comments about the staffing levels and the food to the relevant organisations.

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Review from Jonathan A (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has lived at Harriet Court for 12 months. We feel that she has settled in well although not quickly she had made one good friend a resident and has been encouraged to spend time with her. The staff are excellent and the manager is wonderful so the caring attitude probably cascades. One minor criticism
would be lovely if staff could occasionally put a hoover over the floor.
Reply from Richard Smith, Marketing Manager at Harriet Court

Thank you for your comments about the care and support your mum has received at Harriet Court. Your comments around the cleanliness have been noted and passed to the team.

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Current Review Score: 9.3 (9.256)

Overview of Review Score

The Review Score of 9.3 (9.256) out of 10 for Harriet Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Harriet Court is calculated as follows: ( (34 Excellents x 5) + (11 Goods x 4) ) ÷ 45 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Harriet Court is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Tracey

Tracey Saunders

Job Title: Manager

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