Robert Kett Court

Ethel Gooch Road, Wymondham NR18 0LH
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8.9 17 Reviews
  • Robert Kett Court, Wymondham
Robert Kett Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

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Care Provided by Robert Kett Court

Length of Stay

  • Permanent Care

Other Care Provided

  • Meals Prepared On-site
  • Personal Care

Facilities

  • Bar/Café
  • Shop

Good to Know

Person in Charge

  • Liz Rayman (Manager)

Local Authority / Social Services

Robert Kett Court Reviews (17)

8.9

Robert Kett Court has a Review Score of 8.9 (8.917) out of 10, based on 3 reviews in the last 2 years.
Over all time Robert Kett Court has 17 reviews.

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Total of 17, showing 1-17
Review from Fraser S (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in good hands for the duration of her 9-year stay at Robert Kett Court. She was treated with compassion and respect throughout her stay and the standard of care was exemplary. During Covid, staff did everything they could to facilitate visits from family and keep us informed. It is difficult
to imagine a better place for Mum during her twilight years. I am so grateful to the management and staff for their love, care and compassion.
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Review from V T (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always help you out whenever you need them.
Reply from Wendy Springall, Deputy Manager at Robert Kett Court
Thank you for your review; I know the staff will value your thoughts.
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Review from K J (Sister of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-run and the staff seem very caring. The management keeps us informed and we are updated with all aspects of care.
Reply from Wendy Springall, Deputy Manager at Robert Kett Court
Thank you for your kind review, our staff at Robert Kett Court will very much appreciate your acknowledgement of their hard work.
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Review from Kaye T (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved in last month. All the staff have been wonderful with their help and support to both my mum and myself in this process. The staff are very friendly and caring and communicate with myself and Mum very well, so we always feel involved with all her care. There are many activities, and it is
a happy place for us all to visit and Mum to live.
Reply from Wendy Springall, Deputy Manager at Robert Kett Court
We are pleased that your mum has settled in well and that you are happy with the care our valued staff provide, your positive feedback is very much appreciated.
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Review from Simon B (Son of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely approachable, respectful and friendly. Always around and always have time for the residents and family. The building is nice and kept in good order, this includes the gardens and outside spaces. But, the kitchens in the flats could do with a spruce up. I am happy to leave my
father in their care.
Reply from Wendy Springall, Deputy Manager at Robert Kett Court
Thank you very much for your positive feedback about the care at Robert Kett Court. This is much appreciated.
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Review from Z D (Niece of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care all the staff give to my special auntie is excellent. If I have to end up in a care home in my final years I would love to be in Robert Kett Court. I can't fault the staff and how they treat her both female and male staff.
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Review from Geraldine T (Sister of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident for almost 6-years. He was very ill when he went to live in the care of the staff at Robert Kett Court. The staff at Robert Kett Court set high standards of care, my brother is lucky to be living in his own little apartment with 24-hour supervision and care. He is contented
and he finds it easy to talk to all the staff. My brother has early dementia and he gets confused but the staff know how to give him peace of mind. I cannot thank Robert Kett Court enough, the manager, three particular members of staff and all that work there, a big thank you.
Reply from Caroline Beale, Customer relationship manager at Robert Kett Court
Thank you for your kind words I will pass them on to the Robert Kett Team.
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Review from Jane M (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident of Robert Kett Court for nearly two years until he sadly needed 24-hour nursing care. From the very first day, Dad was made to feel so welcome and in dad's words, he felt safe. The management and staff provided dad with excellent care and support. The staff were always helpful
and caring. Considering dad was a resident during the Covid-19 pandemic, my brother and I was always updated on changes and never excluded. I cannot praise them enough on behalf of my dad and family.
Reply from Caroline Beale, Customer relationship manager at Robert Kett Court
Thank you for your lovely review. It makes us so happy that dad felt safe and cared for.
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Review from Lindsey R (Stepdaughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step mum has lived at Robert Kett Court for over three years now. After recently being in hospital I was so desperate to get her back home, to be able to spend the time she has left in this place that is full of love, care, compassion, and empathy. Staff are absolutely wonderful with the tenants
but also with us family members. The communication throughout the Covid pandemic has been brilliant. I have been kept up to date every step of the way. I am always made to feel welcome by smiling happy staff who go above and beyond to meet the needs required. Management and Team Leaders are approachable and always willing to help where they can. Thank you to every single staff member for all you do.......thank you just doesn't feel enough!
Reply from Caroline Beale, Customer relationship manager at Robert Kett Court
We are absolutely over the moon to receive this review and the words have really touched our hearts.
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Review from Christine H (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff and care. The home has been brilliant during the pandemic. My mum has received wonderful attention throughout, I am extremely grateful to everybody at Robert Kett Court for keeping her well and safe.
Reply from Caroline Beale, Customer relationship manager at Robert Kett Court
Thank you for your kind words it is our privilege to care for mum and other residents.
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Review from Neil E (Son of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Robert Kett for many years. She is now extremely elderly and suffers from many conditions associated with advanced old age. I have watched the staff care for her and her needs over the years with exemplary skill and devotion I am keenly aware of how demanding the work
must be in normal times, how they have managed to remain cheerful, optimistic, and outstandingly professional in the face of Covid I simply do not know. I am quite sure that my mother regards the carers as being her family now, and that being at Robert Kett brings her peace and comfort that I cannot imagine she would find anywhere else.
Simply wonderful and I cannot thank them enough
Reply from Caroline Beale, Customer relationship manager at Robert Kett Court
This is beautiful, thank you for sending it to us we are so pleased it means such a lot to our team??
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Review from V F (Daughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team that look after my father are amazing and incredibly supportive. They provide amazing care to suit everyone's individual needs; nothing is too much trouble, all staff go above and beyond. I get great comfort knowing my father is so well cared for and staff will always contact me with any changes.
I could not recommend Robert Kett Court highly enough.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thank you for your kind comments about the care and support your father is receiving at Robert Kett Court.
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Review from A W (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Robert Kett Court in July, so has only been a resident during Covid-19 pandemic. To date, I have found the staff without exception, courteous, kind and compassionate. I have been kept informed at all stages of my mother's care.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thank you for your kind comments about the care and support your mother is receiving at Robert Kett Court.
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Review from Annette J (Daughter of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Robert Kett Court has been very positive. I know my father agrees and I would not want him to be anywhere else. This has been a trying year but staff have tirelessly battled to keep Robert Kett Court covid-free and as happy a place to be as they can. The dedication displayed by the
manager and all the team is humbling to witness. I always have recommended Robert Kett Court as a good place for a loved one to live and will continue to do so.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thank you for your very kind words of support for the care that your father is receiving at Robert Kett Court.
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Review from Barry E (Son of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident of Robert Kett Court for nine months. I cannot praise the facility, staff and care regime of "Housing with care" enough. She spent the last period of her life under supreme care and security.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thank you for your kind comments about the care and support your mum received at Robert Kett Court. Please accept our condolences for your loss.
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Review from John S (Son of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely environment. Always spotless and welcoming.
Staff are extremely courteous and pleasant, treating residents with great dignity and compassion.
Also fun.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thanks for your kind words about environment, staff and cleanliness of Robert Kett Court.
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Review from Jacinta C (Sister of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is resident at Robert Kett Court and I have to say it is a lovely place, modern and very peaceful. The staff are friendly, attentive and supportive. There seems to be regular activities and encouragement to get residents involved. The small apartments are ideal, very well laid out for those
with mobility issues. During my visit, my brother had his dinner delivered to his room and it looked delicious. I would certainly recommend this accommodation and the care provided there.
Reply from Richard Smith, Marketing Manager at Robert Kett Court
Thank you for your kind words about the care and support your brother is receiving at Robert Kett Court.
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Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Robert Kett Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Robert Kett Court is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Robert Kett Court is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Elizabeth

Elizabeth Rayman

Job Title: registered Manager Joined: 2016

I have worked within the Heath and Social Care Sector for 28 years starting my career as a Care Support Worker and progressed to Care Home Manager 16 years ago. During this time I have worked in a variety of care settings including a Nursing Home, Care Home and Housing with Care providing specialised Dementia Care and support. My area of expertise is supporting individuals living with Dementia and End of Life Care which we are very proud to have achieved The Six Steps End of Life Care Programme Accreditation. I am really passionate about my role as a Manager and place the highest regard on supporting individuals with a person centred, value based approach that creates a safe, happy and friendly environment.

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