Swann House Reviews (1)
Over all time Swann House has 1 review.
Review from M G (Friend of Resident) published on 11 June 2020
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I go to see a tenant in Orwell sheltered housing. The staff give a good balance between privacy/independence and care, which is person-centred care. Independence is promoted. I am always welcomed by the staff and the house is well-kept.
Reply from Andrew Regent, Manager at Swann House
Thank you for taking the time to provide us with feedback. The aim of our extra care housing services is to support people with their personal care needs whilst enabling people to maintain independence, privacy and dignity. Getting this balance right is not always straight forward so we are particularly grateful for your feedback and observations. I will ensure the team receive your feedback too.
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Care / Support
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Cleanliness
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Treated with Dignity
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Rooms
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Value for Money