Marriott House Reviews (1)
Over all time Marriott House has 1 review.
Review from D Q (Nephew of Resident) published on 14 November 2022
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My review is the manager is not fit for her job. She doesn't communicate with family and friends regarding my aunt. I'm still waiting on a phone call from the manager of Marriott House to let me know why it is in lockdown. I was in a shop today day in Bellaghy and was told that there was a coronavirus
outbreak. This is not good enough for a family member to have to find out from a stranger. My review you are the manager, it's her job, and she doesn't communicate with family and friends.
Reply from Christine Ashfield, Marketing Communications Officer at Marriott House
Hello,
All of our residents designated next of kin, including those family members designated by your aunt as her next of kin, were immediately contacted by our team in relation to the situation at Marriott House. It is a matter for those designated next of kin as to how they choose to share that news with wider family and friends. We are sorry to hear that you are upset about how you found out about this, but we can only legally disclose information about residents to the people they have designated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money