48 Woodcot Avenue, Belfast BT5 5JB
Hughes Court, Belfast BT6 0LX
Willowfield Avenue, Belfast BT6 8HN
Castledawson Road, Magherafelt BT45 6PA
48 Sydenham Gardens, Belfast BT4 1PP
Hughes Court, Mount Merrion Avenue, Belfast BT6 0LX
30 Castledawson Road, Magherafelt BT45 6PA
48 Woodcot Avenue, Belfast BT5 5JB
Thanks for your feedback. We're sorry you are unhappy with your grandmother's care while she was with us. Our team were very fond of her and sorry when she had to move on. We want residents to feel safe, comfortable and well cared for. We have a robust inspection regime and are confident our team provides a good standard of care. De La Cour House is also inspected regularly by RQIA, the independent body responsible for monitoring health and social care services in NI. They carried out an unannounced inspection in Nov 24 and reported that "It was evident that staff promoted the dignity and well-being of residents and were knowledgeable and well trained to deliver safe and effective care. Residents said that living in the home was a good experience." All reports are on the RQIA website. Each resident's care is also reviewed annually by BHSCT. We value feedback and would like to better understand your experience. Please contact me on 028 9087 6000.
Hello,
All of our residents designated next of kin, including those family members designated by your aunt as her next of kin, were immediately contacted by our team in relation to the situation at Marriott House. It is a matter for those designated next of kin as to how they choose to share that news with wider family and friends. We are sorry to hear that you are upset about how you found out about this, but we can only legally disclose information about residents to the people they have designated.
We are so pleased your sister is settling in well to Marriott House. Thank you so much for your review. The team will be delighted.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £861 |
Residential Dementia Care | £861 |
All Care Types | £861 |
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