Care Homes Owned by Clanmil Housing Association Ltd in County Down

Thanks for your feedback. We're sorry you are unhappy with your grandmother's care while she was with us. Our team were very fond of her and sorry when she had to move on. We want residents to feel safe, comfortable and well cared for. We have a robust inspection regime and are confident our team provides a good standard of care. De La Cour House is also inspected regularly by RQIA, the independent body responsible for monitoring health and social care services in NI. They carried out an unannounced inspection in Nov 24 and reported that "It was evident that staff promoted the dignity and well-being of residents and were knowledgeable and well trained to deliver safe and effective care. Residents said that living in the home was a good experience." All reports are on the RQIA website. Each resident's care is also reviewed annually by BHSCT. We value feedback and would like to better understand your experience. Please contact me on 028 9087 6000.