Clanmil Housing Association Ltd in County Down | 6 Care Homes

Review of
De La Cour House
from L H (Granddaughter of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Very small care home, constant staff shortages, no activities at all for residents, falls occurred due to lack of care and my grandmother being left to sleep on a chair with no alarm. Promised all the care in the world when visited this care home at start and received nothing. Fire doors being left

open during night when only one night staff on covering 2 floors. Think twice when looking into this care home for a family member. Thankfully my grandmother is away from it now or it could have been a different outcome. Staff haven't a clue about dementia don't have any understanding of it at all. Lots of agency staff in and out due to staff shortages. All the different stories that are told when an incident happens & We spoke to the manager several times about concerns and things never changed. They are left sitting in the lounge watching the same musical every day, only to be taking to the dining room for the same repetitve meals. AVOID!

Reply from Caroline McWilliams, Older People Services Manager at De La Cour House

Thanks for your feedback. We're sorry you are unhappy with your grandmother's care while she was with us. Our team were very fond of her and sorry when she had to move on. We want residents to feel…read more

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Review of
De La Cour House
from Jane D (Daughter of Resident) published on 14 March 2022 Submitted via Website • Report

Overall Experience

This is such a wonderful little place for my mum, with a 'home-from-home' feeling that is all down to a fantastic staff team who are highly skilled, dedicated and so caring. As a nurse myself, I am delighted that Mum is gently cared for and is safe and happy here. Our whole family have such peace of

mind that all Mum's needs are thought about - and we feel cared for too. Thank you so much to the manager and her amazing team. It means the world to us.

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Review of
De La Cour House
from Gail S (Daughter of Resident) published on 18 September 2020 Submitted via Website • Report

Overall Experience

Excellent care home with a family atmosphere.
All staff are friendly, helpful and extremely caring.
I would highly recommend this residential home.
My mum was extremely well looked after and very happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money

Care Homes Owned by Clanmil Housing Association Ltd in County Down

Clanmil Housing Association Ltd Locations in County Down (6)

Clanmil Housing Association Ltd Reviews in County Down (3)

Reviews posted for members of Clanmil Housing Association Ltd

De La Cour House

De La Cour House

De La Cour House

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