Roman Ridge - Sanctuary Supported Living

The staff are helpful and caring and try to organise daily activities to suite the many requirements of elderly residents. Their task is not an easy one and they have to take criticism from those who don't necessarily agree with the choices made. Sanctuary do sometimes take a long time to rectify repairs but I understand that is mainly due to costs. Overall Roman Ridge is a great place to live.

This home is not at a good standard. The staff are rarely here on the weekends and the security is lax. The meals at the restaurant are poorly priced, there is no option to have a small portion, the only option is to have the full portion at full price and this is too much food at too high a cost for some people. The attitude of the staff is very mixed some of them are very harsh towards residents and seem indifferent to our feelings. The WiFi which they promised to have installed is still not working and yet residents are being charged. The home itself is in poor repair and repairs take a very long time. The lounge carpet was recently flooded with sewage after the drains backed up, this was a few weeks ago and the lounge is still out of bounds for this. When my mum first moved in it was fantastic but the standards have slipped massively over the past few years. If standards do not improve then my mum will look elsewhere.

I have found it has changed since I came in. The staff try very hard to do things with us. Just lately we have people who have dementia who find it hard to conform. I do help them as much as I can but its difficult. I would use the restaurant but due to price I can only go in now again.

Roman Ridge - Sanctuary Supported Living is not a care home. It has self contained flats with an option to join in activities and use the restaurant if required. Lots of opportunities outside including Meadow Hall (10 minutes away) shows etc. You can come and go as you please with the peace of mind knowing the reception and cameras keep your property safe. A care option is available for help if needed but only to assist.

A sunflower growing competition is in place. I have a blind mother who only stays on the ground floor. Originally the flowers were going outside on that floor but after planting we were told it had to go in the garden. There was no compromise on another spot on that floor and so she was unable to continue. Every project they do needs eyes. This was the first one she could do alone and was excluded by disability. All disability should be catered for. Touch is the way my mum works. Feeling how the plant was growing. The questions asked were can't I put it somewhere she can see it? The garden is only a lift down? Blind and disabled means she can't use the buttons and risks falling on concrete. Disgusting disrespect for a resident.

To begin with, we thought this place seemed wonderful. Our view changed fairly quickly. When my mother-in-law was diagnosed with dementia there was no positive response from the management. The carers made some effort but overall fell short in my opinion. My mother-in-law was found outside by another resident. She was confused and wet as it had been raining. She was left by carers in her wet clothes, for around an hour. We were told that they had been annoyed as my mother-in-law was 'not supposed to go outside'. Some care staff were really lovely. As we were waiting for a more suitable place for my mother-in-law, we would take care of her finances. We were not made aware that she owed less than £40 for the restaurant until a staff member told us that the manager had said she would not be allowed to eat there unless the arrears were cleared that day. All of the problems were raised with Sanctuary and the carers. We were relieved to get her out.