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Extra Care Housing Owned by Sanctuary Retirement Communities

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  • Extra Care Housing Owned by Sanctuary Retirement Communities
Sanctuary's Retirement Living schemes offer 31 purpose-built or adapted apartments and flats across England, for people aged over 55 or with long-term care needs. Each retirement community can provide different levels of care and support services, helping you to live independently for longer.

Staff are on-hand 24 hours a day, and support packages are tailored to each service user's needs, meaning the level of care provided can be increased as a residents' needs change.

Sanctuary Retirement Communities Locations (32)

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32 Extra Care Housing owned by Sanctuary Retirement Communities
Nichols Court - Sanctuary Supported Living

Flaxfields, Linton, Cambridge CB21 4AF 

8.4 4 reviews
"The standard of cleaning indoors is fine except for some flies in windowsills in stair well. The temperature of the hot water has risen and…"   Read all 4 reviews
Location Type Extra Care Housing

Nichols Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Nichols Court - Sanctuary Supported Living

Coopers Court - Sanctuary Supported Living

124 Eric Street, Bow, London E3 4SW 

8.0 3 reviews
"I arrived to visit my aunt, and was greeted by staff, who gave me an update on my aunt without prompting. They told me of their efforts to…"   Read all 3 reviews
Location Type Extra Care Housing

Coopers Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. Care services are provided by Creative Support, whilst Sanctuary… Read more about Coopers Court - Sanctuary Supported Living

Hillyard House - Sanctuary Supported Living

2 Hillyard Street, Brixton, London SW9 0NH 

8.0 2 reviews
"My sister is living in Hillyard House for more than a Year now. I visited her at the center and lived there in the guest house to take care…"   Read all 2 reviews
Location Type Extra Care Housing

At Hillyard House, you can live as independently as possible in the security and privacy of your own rented home. You can focus on living your life to the full, with the peace of mind that someone is on call if you need any help, and support is available… Read more about Hillyard House - Sanctuary Supported Living

Poplar House - Sanctuary Supported Living

Rectory Road, Basildon SS13 1FG 

8.0 2 reviews
"My brother lived here for over 2 years until, sadly, he passed away in August 2025. My brother was taken ill one morning, and the staff…"   Read all 2 reviews
Location Type Extra Care Housing

Set in a quiet, residential area of Basildon, Poplar House retirement community provides apartments and communal facilities for over 55s and those with long-term care needs. Poplar House has been designed to provide independence, comfort and peace… Read more about Poplar House - Sanctuary Supported Living

Dunboyne Court - Sanctuary Supported Living

170 St Marychurch Road, Torquay TQ1 3AB 

8.0 1 review
"All of the Stuff From Dunboyne Court Is A lovely place for all the residents to enjoy Moving here and Made Friends and the Staff Friends…"   Read review
Location Type Extra Care Housing

Dunboyne Court, in Torquay, consists of thirty-nine properties that welcome adults with some care needs, enabling them to maintain an independent lifestyle within homely environments and as part of a friendly community.… Read more about Dunboyne Court - Sanctuary Supported Living

Middleton House - Sanctuary Supported Living

Pilley Lane, Leckhampton, Cheltenham GL53 9ER 

8.0 1 review
"My mother moved into Middleton House in November 2023 and it was the best decision we could have made. She already knew one or two…"   Read review
Location Type Extra Care Housing

Middleton House is located in a pleasant part of Cheltenham, a short drive from Glocuester, where residents are able to make the most of one or two-bedroom apartments designed to support independent living. Safety and security are key parts of the… Read more about Middleton House - Sanctuary Supported Living

Rose Manor - Sanctuary Supported Living

Ketley Park Road, Ketley, Telford TF1 5FH 

7.3 2 reviews
"My husband and I have lived in a Sanctuary Retirement complex in Telford for 3 years. The apartments are independent. The building is…"   Read all 2 reviews
Location Type Extra Care Housing

Set in Ketley Millennium Village, Rose Manor is a stunning new purpose-built development, offering independent living apartments exclusive to those aged 55 and over with local connections to the area. The self-contained one and two-bedroomed flats… Read more about Rose Manor - Sanctuary Supported Living

Bailey Court - Sanctuary Supported Living

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5AB 

7.3 1 review
"We moved into Bailey Court in October 2023, and to date, have had a delightful experience. The staff are really helpful and pleasant, and…"   Read review
Location Type Extra Care Housing

Bailey Court offers independent living apartments to rent in Liverpool, for those over 55 years of age. Enjoy the shared community facilities as well as your own private apartment with level access shower room, lounge and fitted kitchen. For complete… Read more about Bailey Court - Sanctuary Supported Living

Roman Ridge - Sanctuary Supported Living

2 Lavender Way, Daffodil Road, Wincobank, Sheffield S5 6DD 

6.8 6 reviews
"The staff are helpful and caring and try to organise daily activities to suite the many requirements of elderly residents. Their task is…"   Read all 6 reviews
Location Type Extra Care Housing

Conveniently located, with easy access to Sheffield City Centre, Meadowhall shopping centre and local amenities, Roman Ridge retirement community provides apartments and communal facilities for over 55s and those with long-term care needs. Designed… Read more about Roman Ridge - Sanctuary Supported Living

St Bartholomew's Court - Sanctuary Supported Living

2 Kiln Drive, Rye Foreign, Rye TN31 7SQ 

2 reviews
"St Bartholomew's Court has gone beyond the call of duty to look after my mother. And my mother did not always make it easy for them. The…"   Read all 2 reviews
Location Type Extra Care Housing

St Bartholomew's Court offers retirement living for the over 60s on the outskirts of Rye. The purpose-built development has one bedroom apartments and communal facilities for all residents, including a hairdressers, gardens and a lounge. Apartments… Read more about St Bartholomew's Court - Sanctuary Supported Living

Greenwich Gardens - Sanctuary Supported Living

34 Greenwich Drive North, Mackworth, Derby DE22 4BH 

1 review
Location Type Extra Care Housing

Greenwich Gardens is located a short distance from Derby City Centre and makes the most of versatile service and facilities to help older people with care needs live independently. Comfort and peace of mind comes from having 24-hour access to skilled… Read more about Greenwich Gardens - Sanctuary Supported Living

Lawley Bank Court - Sanctuary Supported Living

Martingale Way, Lawley Bank, Telford TF4 2PP 

1 review
"I moved in here in June. It is a wonderful home, quite the most comfortable I have ever lived in. Also, the staff are absolutely brilliant…"   Read review
Location Type Extra Care Housing

Offering extra care apartments to rent, Lawley Bank Court is situated in the heart of Lawley village, less than 2 miles from Telford town centre. Take advantage of independent living, with the reassurance that a dedicated care and support team is on… Read more about Lawley Bank Court - Sanctuary Supported Living

Baskeyfield House - Sanctuary Supported Living

Angels Way, Stoke-on-Trent ST6 3PR 

1 review
"I met with the manager today who has a lovely nature All the residents are very much the main focus, ensuring all avenues are explored.…"   Read review
Location Type Extra Care Housing

Baskeyfield House consists of purpose-built, independent living apartments that are ideal for adults over 55 who need access to personalised care and support. The apartments are in close proximity to Stoke-on-Trent and Newcastle-under-Lyme, have good… Read more about Baskeyfield House - Sanctuary Supported Living

Moreton Court - Sanctuary Supported Living

Abbotsham Road, Bideford EX39 3QW 

Location Type Extra Care Housing

Moreton Court offers extra care accommodation for the over 55s. Moreton Court is managed by Sanctuary, an experienced provider of care and independent living solutions for older and vulnerable people. Moreton Court offers one and two-bedroom apartments… Read more about Moreton Court - Sanctuary Supported Living

Blackberry Court

Chestnut Road, Streethay, Lichfield WS13 8YH 

Location Type Extra Care Housing

Welcome to Blackberry Court Modern Retirement Living in the Heart of Streethay, Near Lichfield. Blackberry Court which opened in Summer 2025 is a brand-new retirement community nestled within The Maples retirement village in Streethay. Offering… Read more about Blackberry Court

Bircham House - Sanctuary Supported Living

191 High Street, Sawston, Cambridge CB22 3HE 

Location Type Extra Care Housing

Bircham House offers pleasant interiors, situated close to excellent amenities, ideal for extra care and supporting an independent and dignified lifestyle. A professional team of carers are experienced in a wide range of needs, fully supported by parent… Read more about Bircham House - Sanctuary Supported Living

Baird Lodge - Sanctuary Supported Living

Lumley Close, Ely CB7 4FF 

Location Type Extra Care Housing

Baird Lodge offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Baird Lodge - Sanctuary Supported Living

Portland House

Carver Drive, Marple, Stockport SK6 7QG 

Location Type Extra Care Housing

Portland House, located in the charming town of Marple, offers modern apartments and welcoming communal spaces for people aged 55 and over. Designed to promote comfort, independence, and peace of mind, it provides everything needed for a happy and fulfilling… Read more about Portland House

Spey House

Criterion Street, Stockport SK5 6TD 

Location Type Extra Care Housing

Spey House – Comfortable, Independent Living in Reddish, Stockport Located in the lively Reddish area of Stockport and close to shops, transport links and local amenities, Spey House offers thoughtfully designed apartments and shared spaces for people… Read more about Spey House

Exning Court - Sanctuary Supported Living

Cotton End Road, Exning, Newmarket CB8 7NA 

Location Type Extra Care Housing

Exning Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Exning Court - Sanctuary Supported Living

Goodwin Court - Sanctuary Supported Living

52 Church Hill Road, East Barnet, Barnet EN4 8FH 

Location Type Extra Care Housing

Goodwin Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Goodwin Court - Sanctuary Supported Living

Wimborne House - Sanctuary Supported Living

Truro Road, Gravesend DA12 5RE 

Location Type Extra Care Housing

Wimborne House offers independent living apartments for people aged 60 and over in Gravesend, Kent. Purpose-built and newly completed, it offers a wide range of facilities, including care and support on-site. Each apartment at Wimborne House… Read more about Wimborne House - Sanctuary Supported Living

Noble House - Sanctuary Supported Living

Oak View Way, Worcester WR2 5FH 

Location Type Extra Care Housing

Located in St Johns on the outskirts of the vibrant city of Worcester, Noble House is part of a new purpose built development, Sanctuary Grove, offering a mix of 60 one or two bed independent living apartments and on-site services. Designed to offer… Read more about Noble House - Sanctuary Supported Living

Harry Garrett Court - Sanctuary Supported Living

Willow Walk, Wroughton, Swindon SN4 0SE 

Location Type Extra Care Housing

Harry Garrett Court is a comfortable extra care housing site, incorporating a wide range of care expertise to ensure that residents are able to access provision that suits their needs. The focus is on encouraging independent living and a relaxing lifestyle.… Read more about Harry Garrett Court - Sanctuary Supported Living

Trellis House - Sanctuary Supported Living

1 Mill Road, Colliers Wood, London SW19 2NE 

Location Type Extra Care Housing

Trellis House offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Trellis House - Sanctuary Supported Living

Whitley Court - Sanctuary Supported Living

Hayes Road, Paignton TQ4 5XX 

Location Type Extra Care Housing

Whitley Court is a comfortable extra-care housing site from Sanctuary Care, a provider that is skilled in making a difference to the lives of older people, through a versatile approach that include permanent access to any specific care needs. The… Read more about Whitley Court - Sanctuary Supported Living

Doddington Court - Sanctuary Supported Living

Benwick Road, Doddington, March PE15 0WD 

Location Type Extra Care Housing

Doddington Court has been purpose-built to support a flexible lifestyle for those with care needs, consisting of one and two-bedroom apartments that enjoy scenic countryside surroundings. A dedicated support team is available 24 hours a day, giving… Read more about Doddington Court - Sanctuary Supported Living

Jazz Court - Sanctuary Supported Living

Ashmead Square, Eastfield, Scarborough YO11 3EY 

Location Type Extra Care Housing

Jazz Court is a purpose-built development in the quiet community of Eastfield, near Scarborough. Only a few minutes from Seamer railway station, the apartments have direct access to Scarborough, York, Leeds and Bridlington. Enjoy independent living combined… Read more about Jazz Court - Sanctuary Supported Living

Jubilee Court - Sanctuary Supported Living

Elwyn Road, March PE15 9BH 

Location Type Extra Care Housing

Jubilee Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Jubilee Court - Sanctuary Supported Living

Ness Court - Sanctuary Supported Living

Baker Drive, Burwell, Cambridge CB25 0AB 

Location Type Extra Care Housing

Ness Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care,… Read more about Ness Court - Sanctuary Supported Living

Sanctuary Retirement Communities Reviews (27)

Reviews posted for members of Sanctuary Retirement Communities

Overall Experience
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Reviewer Connection to Sanctuary Retirement Communities
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Review of

Poplar House - Sanctuary Supported Living

from Mandy G (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother lived here for over 2 years until, sadly, he passed away in August 2025. My brother was taken ill one morning, and the staff were so caring and supportive to my brother beyond what you would normally expect. They have always been so kind and helpful while my brother lived there for 2 1/2
years at Poplar House. They couldn't do enough for us all, especially during the sad time of his passing away. They should be recognised for their hard work and dedication.
Reply from Ruth McAll, Senior Marketing Officer at Poplar House - Sanctuary Supported Living
Thank you so much for sharing your experience and kind words during such a difficult time. We are truly sorry for your loss and deeply grateful that you took the time to acknowledge the care and…read more
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Review of

Dunboyne Court - Sanctuary Supported Living

from Adele L (Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Stuff From Dunboyne Court
Is A lovely place for all the residents to enjoy Moving here and Made Friends and the Staff Friends too very special to all of us as we Live in Dunboyne Court is the best place in Torquay really easy for transport bus and and very nice Staff friendly and very
good service and great food and drinks and Good Company with great events going on there are also very nice people here we feel at home here at Dunboyne Court
Reply from Emily Winfield, Marketing Officer at Dunboyne Court - Sanctuary Supported Living
Thank you for taking the time to share your thoughts about Dunboyne Court, your feedback is very much appreciated. We're really pleased to hear that you've settled in well, made friends, and that our…read more
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Review of

Coopers Court - Sanctuary Supported Living

from Jean J (Niece of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arrived to visit my aunt, and was greeted by staff, who gave me an update on my aunt without prompting. They told me of their efforts to bring my aunt down from her room, to include her in the activities. They invited me and auntie to a picnic in the park, which turned into a wheelchair walk with
one resident on foot. The residents were escorted across the roads to the park, before returning to have their picnic in Coopers Court Garden.
The two activity coordinators, ensuring everyone was fed and watered, and had interactions, amongst the residents and one to one interactions.
Well done activity coordinators. Well done Coopers Court.
Reply from Emily Winfield, Marketing Officer at Coopers Court - Sanctuary Supported Living
Thank you for taking the time to share your experience of visiting our Coopers Court retirement community. Our team members work hard to create inclusive and engaging environments for customers, so…read more
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Review of

Nichols Court - Sanctuary Supported Living

from I G (Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of cleaning indoors is fine except for some flies in windowsills in stair well. The temperature of the hot water has risen and was acceptable but now is rather hot. Scaffolding has been erected for a week or two but as yet not work has been done to balcony. I hope it will be started + completed
very soon as it is an eye sore and restricts our outside space.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living
Thank you for taking the time to leave a review of Nichols Court retirement community. We're glad to hear that the indoor cleaning standards are generally meeting expectations, but we understand how…read more
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Review of

Nichols Court - Sanctuary Supported Living

from J D (Resident) assisted by family/friend published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think that the staff look after us very well in all aspects of our care.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living
Thank you so much for your lovely feedback about Nichols Court retirement community, we're so pleased to hear that you feel well cared for. We're proud that our staff work closely with the onsite care…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from B W (Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are helpful and caring and try to organise daily activities to suite the many requirements of elderly residents. Their task is not an easy one and they have to take criticism from those who don't necessarily agree with the choices made. Sanctuary do sometimes take a long time to rectify repairs
but I understand that is mainly due to costs. Overall Roman Ridge is a great place to live.
Reply from Ruth McAll, Senior Marketing Officer at Roman Ridge - Sanctuary Supported Living
Thank you so much for your thoughtful feedback and kind words about our team at Roman Ridge. We're delighted to hear that you appreciate the care and dedication our staff bring to supporting residents…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from V M (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
This home is not at a good standard. The staff are rarely here on the weekends and the security is lax. The meals at the restaurant are poorly priced, there is no option to have a small portion, the only option is to have the full portion at full price and this is too much food at too high a cost for
some people. The attitude of the staff is very mixed some of them are very harsh towards residents and seem indifferent to our feelings. The WiFi which they promised to have installed is still not working and yet residents are being charged. The home itself is in poor repair and repairs take a very long time. The lounge carpet was recently flooded with sewage after the drains backed up, this was a few weeks ago and the lounge is still out of bounds for this. When my mum first moved in it was fantastic but the standards have slipped massively over the past few years. If standards do not improve then my mum will look elsewhere.
Reply from Ruth McAll, Senior Marketing Officer at Roman Ridge - Sanctuary Supported Living
Thank you for your feedback. We'd like to reassure you that Roman Ridge meets all necessary compliance standards. Security includes upgraded CCTV, a fob-access system for resident-only areas, and 24/7…read more
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Review of

Nichols Court - Sanctuary Supported Living

from Valerie H (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived at Nichols Court for 18 months. It's a beautiful apartment and lovely grounds. We have a great manager and assistant manager. Lots of activities. Very happy.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living
Thank you for sharing your lovely review of Sanctuary Supported Living's Nichols Court retirement community. We're really pleased to hear that you're happy with your apartment and enjoying the grounds…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from A M (Respite Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found it has changed since I came in. The staff try very hard to do things with us. Just lately we have people who have dementia who find it hard to conform. I do help them as much as I can but its difficult. I would use the restaurant but due to price I can only go in now again.
Reply from Emily Winfield, Marketing Officer at Roman Ridge - Sanctuary Supported Living
Thank you for taking the time to share your experience at Roman Ridge retirement community. We're pleased to hear that you've noticed the dedication of our staff, who aim to create a welcoming…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from Lily S (Resident) assisted by family/friend published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Roman Ridge - Sanctuary Supported Living is not a care home. It has self contained flats with an option to join in activities and use the restaurant if required. Lots of opportunities outside including Meadow Hall (10 minutes away) shows etc. You can come and go as you please with the peace of mind
knowing the reception and cameras keep your property safe. A care option is available for help if needed but only to assist.
Reply from Emily Winfield, Marketing Officer at Roman Ridge - Sanctuary Supported Living
Thank you so much for taking the time to share your experience of our Roman Ridge retirement community, your feedback is really appreciated. We're so pleased that living at Roman Ridge, with its…read more
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Review of

Rose Manor - Sanctuary Supported Living

from Victor R (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I came here in June 2019 because my wife had dementia and in need of certain care but she developed Alzheimers desease and finally passed away in April 2025 so I am now living on my own but I know that if I require help it is available at a cost.
Reply from Emily Winfield, Marketing Officer at Rose Manor - Sanctuary Supported Living
Thank you for taking the time to leave a review, please accept our condolences on the loss of your wife. We appreciate you sharing your experience with us. Your feedback is valued, and we're glad to…read more
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Review of

Middleton House - Sanctuary Supported Living

from Jenny S (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Middleton House in November 2023 and it was the best decision we could have made. She already knew one or two residents and immediately felt at home, getting to know others very quickly . Her apartment is light and spacious with a large wet room, and good sized sitting/dining
area. The staff in the office are professional as well as being extremely caring quite often going above and beyond. The restaurant has a well planned menu with the residents able to choose to have smaller portions if needed. There are many, varied activities offered for residents who want them, usually resulting in a lot of laughter. I see my mother every couple of weeks and there is always a warm welcome from from whoever is around, on the desk in the corridors or in the restaurant. The carers based at Middleton House are also warm and friendly and available if needed.
Reply from Emily Winfield, Marketing Officer at Middleton House - Sanctuary Supported Living
Thank you so much for your kind and thoughtful review, and for taking the time to share your experience of life at Middleton House retirement community. We're delighted to hear that your mother…read more
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Review of

Nichols Court - Sanctuary Supported Living

from Diana L (Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In May 2023 I developed 2 leaky heart valves and was advised to leave my Linton house and move into Nichols Court. My daughter and I were very impressed by the new manager's friendly, open-minded approach and sense of humour and by her excellent working relationship with her equally impressive deputy
manager. Together, they design and provide much appreciated activities for residents on weekdays. All residents are or have been independent minded people. After 33 years as a magistrate and 22 years as administrator of a local charity, I have found plenty of congenial company and have enjoyed comparing my experiences of both organisations. I feel lucky to be here and hope to spend the rest of my life as a resident.
Reply from Ruth McAll, Senior Marketing Officer at Nichols Court - Sanctuary Supported Living
Thank you so much for your heartfelt review. We're so glad you feel at home at Nichols Court and we're delighted to hear that you and your daughter felt welcomed by our team and continue to do so.
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Review of

Hillyard House - Sanctuary Supported Living

from E A (Sister of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is living in Hillyard House for more than a Year now. I visited her at the center and lived there in the guest house to take care of my sister's cataract operation and also be a company to her for about 2 months.
I loved the place and the way they take care of the residents, the shopping
they do for them, respond to the alarm ring immediately. Arrange fun and activity days for them and more.
I am so grateful to the management and all the staff and lovely careers. Now I have peace of mind that my sister is in a good hands while I am thousands of miles away from her.
God bless the Hillyard house, the residents and staff.
With love and million tanks
Reply from Emily Winfield, Marketing Officer at Hillyard House - Sanctuary Supported Living
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your thoughtful review and are so pleased to hear that your sister is happy and well…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from Tracy S (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
A sunflower growing competition is in place. I have a blind mother who only stays on the ground floor. Originally the flowers were going outside on that floor but after planting we were told it had to go in the garden. There was no compromise on another spot on that floor and so she was unable to continue.
Every project they do needs eyes. This was the first one she could do alone and was excluded by disability. All disability should be catered for. Touch is the way my mum works. Feeling how the plant was growing. The questions asked were can't I put it somewhere she can see it? The garden is only a lift down? Blind and disabled means she can't use the buttons and risks falling on concrete. Disgusting disrespect for a resident.
Reply from KW, Marketing Officer at Roman Ridge - Sanctuary Supported Living
Thanks for taking the time to share your concerns with us. We strive to create an inclusive environment for all our residents at Roman Ridge. We apologise that in this instance, the arrangements may…read more
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Review of

Bailey Court - Sanctuary Supported Living

from Anthony D (Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved into Bailey Court in October 2023, and to date, have had a delightful experience. The staff are really helpful and pleasant, and we have noticed that they do their level best to address any of your or issues or concerns, and they really make you feel at home. The canteen is open to the public
and provides really good quality food in a pleasant environment which in our experience is good value for money. They have some entertainment and activities provided by staff, and these are both fun and engaging. There are also activities run by some of the residents such as Bingo, Card Bingo, and various games in the communal lounge so there are certain things to do if you want to participate in the community. The management and care teams are second to none. The accommodation is light and spacious, and our experience with the residents has been engaging and fun. Overall, it's been a really positive experience, and we look forward to spending many happy years here.
Reply from Julie, SSL Marketing Team at Bailey Court - Sanctuary Supported Living
Thank you for taking the time to leave us a kind and positive review of Bailey Court. We're really pleased to hear that you've had a delightful experience in our retirement community and that all…read more
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Review of

Roman Ridge - Sanctuary Supported Living

from P C (Son-in-law of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
To begin with, we thought this place seemed wonderful. Our view changed fairly quickly. When my mother-in-law was diagnosed with dementia there was no positive response from the management. The carers made some effort but overall fell short in my opinion. My mother-in-law was found outside by another
resident. She was confused and wet as it had been raining. She was left by carers in her wet clothes, for around an hour. We were told that they had been annoyed as my mother-in-law was 'not supposed to go outside'. Some care staff were really lovely. As we were waiting for a more suitable place for my mother-in-law, we would take care of her finances. We were not made aware that she owed less than £40 for the restaurant until a staff member told us that the manager had said she would not be allowed to eat there unless the arrears were cleared that day. All of the problems were raised with Sanctuary and the carers. We were relieved to get her out.
Reply from Emily W, Marketing Team at Roman Ridge - Sanctuary Supported Living
We are sorry to read this review. The care at Roman Ridge is not provided by Sanctuary, but by an external agency. However, we take safeguarding very seriously and it's important that all care…read more
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Review of

St Bartholomew's Court - Sanctuary Supported Living

from J R (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Bartholomew's Court has gone beyond the call of duty to look after my mother. And my mother did not always make it easy for them. The manager, in particular, has been absolutely fantastic and did everything in her power to help my mother - and me. Despite being incredibly busy, she always made time.
She genuinely cares about her residents, wants the best for them and is willing to put in the thought, effort and time (overtime!) to make that happen. I cannot praise her highly enough, and I am hugely grateful.
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Review of

Rose Manor - Sanctuary Supported Living

from Jacqueline C (Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have lived in a Sanctuary Retirement complex in Telford for 3 years. The apartments are independent. The building is lovely and always kept very clean. There is a handyman on site so I normally find repairs have been done quickly. There is a restaurant offering a main cooked meal every
day and a small light bite menu. Meals are freshly made and reasonably priced. The staff have always been great. There is a community lounge and craft room. There are two communal gardens. The apartments are beautiful and very spacious. The doors and corridors are wide so wheelchair access is easy. The bathrooms are wet rooms. There is 24/7 care staff on site so care packages are available. The care staff and manager have always been friendly and helpful. There is also a housing manager and wellbeing staff, they have always been friendly and tried to help where possible. At a very difficult time, the staff, management, and regional and Retirement Living Manager for the U.K. went above and beyond in supporting us
Reply from Julie Koral, Marketing Manager at Rose Manor - Sanctuary Supported Living
Thank you for taking the time to review Rose Manor. We're especially pleased to hear that staff are supportive, friendly and helpful.
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Review of

Poplar House - Sanctuary Supported Living

from Les B (Friend of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited on 26 August after travelling from Scotland. This is the first time I have seen my friend who previously lived in another care home where he was burgled 4 times. I was very impressed and relieved to find him in such a lovely facility. Everyone there was so caring and attentive, I left with
renewed confidence knowing he was safe and had such great in-house support.
Well done Sanctuary, what a great model you have.


Many thanks,

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Awards / Recognitions (0)

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