Extra Care Housing Owned by Sanctuary Retirement Communities

years at Poplar House. They couldn't do enough for us all, especially during the sad time of his passing away. They should be recognised for their hard work and dedication.

good service and great food and drinks and Good Company with great events going on there are also very nice people here we feel at home here at Dunboyne Court

one resident on foot. The residents were escorted across the roads to the park, before returning to have their picnic in Coopers Court Garden.
The two activity coordinators, ensuring everyone was fed and watered, and had interactions, amongst the residents and one to one interactions.
Well done activity coordinators. Well done Coopers Court.

very soon as it is an eye sore and restricts our outside space.

but I understand that is mainly due to costs. Overall Roman Ridge is a great place to live.

some people. The attitude of the staff is very mixed some of them are very harsh towards residents and seem indifferent to our feelings. The WiFi which they promised to have installed is still not working and yet residents are being charged. The home itself is in poor repair and repairs take a very long time. The lounge carpet was recently flooded with sewage after the drains backed up, this was a few weeks ago and the lounge is still out of bounds for this. When my mum first moved in it was fantastic but the standards have slipped massively over the past few years. If standards do not improve then my mum will look elsewhere.

knowing the reception and cameras keep your property safe. A care option is available for help if needed but only to assist.

area. The staff in the office are professional as well as being extremely caring quite often going above and beyond. The restaurant has a well planned menu with the residents able to choose to have smaller portions if needed. There are many, varied activities offered for residents who want them, usually resulting in a lot of laughter. I see my mother every couple of weeks and there is always a warm welcome from from whoever is around, on the desk in the corridors or in the restaurant. The carers based at Middleton House are also warm and friendly and available if needed.

manager. Together, they design and provide much appreciated activities for residents on weekdays. All residents are or have been independent minded people. After 33 years as a magistrate and 22 years as administrator of a local charity, I have found plenty of congenial company and have enjoyed comparing my experiences of both organisations. I feel lucky to be here and hope to spend the rest of my life as a resident.

they do for them, respond to the alarm ring immediately. Arrange fun and activity days for them and more.
I am so grateful to the management and all the staff and lovely careers. Now I have peace of mind that my sister is in a good hands while I am thousands of miles away from her.
God bless the Hillyard house, the residents and staff.
With love and million tanks

Every project they do needs eyes. This was the first one she could do alone and was excluded by disability. All disability should be catered for. Touch is the way my mum works. Feeling how the plant was growing. The questions asked were can't I put it somewhere she can see it? The garden is only a lift down? Blind and disabled means she can't use the buttons and risks falling on concrete. Disgusting disrespect for a resident.

and provides really good quality food in a pleasant environment which in our experience is good value for money. They have some entertainment and activities provided by staff, and these are both fun and engaging. There are also activities run by some of the residents such as Bingo, Card Bingo, and various games in the communal lounge so there are certain things to do if you want to participate in the community. The management and care teams are second to none. The accommodation is light and spacious, and our experience with the residents has been engaging and fun. Overall, it's been a really positive experience, and we look forward to spending many happy years here.

resident. She was confused and wet as it had been raining. She was left by carers in her wet clothes, for around an hour. We were told that they had been annoyed as my mother-in-law was 'not supposed to go outside'. Some care staff were really lovely. As we were waiting for a more suitable place for my mother-in-law, we would take care of her finances. We were not made aware that she owed less than £40 for the restaurant until a staff member told us that the manager had said she would not be allowed to eat there unless the arrears were cleared that day. All of the problems were raised with Sanctuary and the carers. We were relieved to get her out.

She genuinely cares about her residents, wants the best for them and is willing to put in the thought, effort and time (overtime!) to make that happen. I cannot praise her highly enough, and I am hugely grateful.

day and a small light bite menu. Meals are freshly made and reasonably priced. The staff have always been great. There is a community lounge and craft room. There are two communal gardens. The apartments are beautiful and very spacious. The doors and corridors are wide so wheelchair access is easy. The bathrooms are wet rooms. There is 24/7 care staff on site so care packages are available. The care staff and manager have always been friendly and helpful. There is also a housing manager and wellbeing staff, they have always been friendly and tried to help where possible. At a very difficult time, the staff, management, and regional and Retirement Living Manager for the U.K. went above and beyond in supporting us

renewed confidence knowing he was safe and had such great in-house support.
Well done Sanctuary, what a great model you have.

Many thanks,