Extra Care Housing Owned by Sanctuary Retirement Communities

Once again, we are deeply grateful for everything you did to make this special occasion such a wonderful & special event.

Dunboyne Court is located at Torquay and has a Very Friendly Community and is one of my favourite About Dunboyne Court we trust the Staff here especially even When we need a hug from the Staff team we all need Someone who can we talk about things that are not in in our lives at all in our lives but we all need Someone who understands what we go through to get there

Breathe you're going to be Okay you've gotten through So many things In your life

Miss Adele Marie L

Our experience at Middleton House has been mixed although the overall experience is good. We have put 'satisfactory' against 'treated with dignity' because although the office staff are wonderful, care staff were on the whole poor, with little regard (from some) for the person in their care, talking about my mother as if she wasn't there. Kitchen staff are excellent, being kind, and preparing varied meals.The activities that the office staff put on, were interesting, and varied, cleanliness is very good.

My mum has been at Poplar House for 2 years now having moved from a care home locally. Its such a lovely place, alwsys kept spotless, staff are lovely, plenty going on for older people to get involved with, care staff are lovely too. Im so happy my mum is in such a caring and supportive environment. Special mention to Charlotte for which nothing is ever too much trouble.

The staff are incredibly friendly and professional. I was so impressed that I wanted to recommend it to my friend's 92-year-old father. My impromptu visit was met with warm smiles, and the staff's kindness made me feel at home. The premises are clean, and the service is top-notch. Highly recommended!

My brother lived here for over 2 years until, sadly, he passed away in August 2025. My brother was taken ill one morning, and the staff were so caring and supportive to my brother beyond what you would normally expect. They have always been so kind and helpful while my brother lived there for 2 1/2 years at Poplar House. They couldn't do enough for us all, especially during the sad time of his passing away. They should be recognised for their hard work and dedication.

The standard of cleaning indoors is fine except for some flies in windowsills in stair well. The temperature of the hot water has risen and was acceptable but now is rather hot. Scaffolding has been erected for a week or two but as yet not work has been done to balcony. I hope it will be started + completed very soon as it is an eye sore and restricts our outside space.

Well done activity coordinators. Well done Coopers Court.

I think that the staff look after us very well in all aspects of our care.

The staff are helpful and caring and try to organise daily activities to suite the many requirements of elderly residents. Their task is not an easy one and they have to take criticism from those who don't necessarily agree with the choices made. Sanctuary do sometimes take a long time to rectify repairs but I understand that is mainly due to costs. Overall Roman Ridge is a great place to live.

This home is not at a good standard. The staff are rarely here on the weekends and the security is lax. The meals at the restaurant are poorly priced, there is no option to have a small portion, the only option is to have the full portion at full price and this is too much food at too high a cost for some people. The attitude of the staff is very mixed some of them are very harsh towards residents and seem indifferent to our feelings. The WiFi which they promised to have installed is still not working and yet residents are being charged. The home itself is in poor repair and repairs take a very long time. The lounge carpet was recently flooded with sewage after the drains backed up, this was a few weeks ago and the lounge is still out of bounds for this. When my mum first moved in it was fantastic but the standards have slipped massively over the past few years. If standards do not improve then my mum will look elsewhere.

I have lived at Nichols Court for 18 months. It's a beautiful apartment and lovely grounds. We have a great manager and assistant manager. Lots of activities. Very happy.

I have found it has changed since I came in. The staff try very hard to do things with us. Just lately we have people who have dementia who find it hard to conform. I do help them as much as I can but its difficult. I would use the restaurant but due to price I can only go in now again.

Roman Ridge - Sanctuary Supported Living is not a care home. It has self contained flats with an option to join in activities and use the restaurant if required. Lots of opportunities outside including Meadow Hall (10 minutes away) shows etc. You can come and go as you please with the peace of mind knowing the reception and cameras keep your property safe. A care option is available for help if needed but only to assist.

My wife and I came here in June 2019 because my wife had dementia and in need of certain care but she developed Alzheimers desease and finally passed away in April 2025 so I am now living on my own but I know that if I require help it is available at a cost.

In May 2023 I developed 2 leaky heart valves and was advised to leave my Linton house and move into Nichols Court. My daughter and I were very impressed by the new manager's friendly, open-minded approach and sense of humour and by her excellent working relationship with her equally impressive deputy manager. Together, they design and provide much appreciated activities for residents on weekdays. All residents are or have been independent minded people. After 33 years as a magistrate and 22 years as administrator of a local charity, I have found plenty of congenial company and have enjoyed comparing my experiences of both organisations. I feel lucky to be here and hope to spend the rest of my life as a resident.

With love and million tanks

A sunflower growing competition is in place. I have a blind mother who only stays on the ground floor. Originally the flowers were going outside on that floor but after planting we were told it had to go in the garden. There was no compromise on another spot on that floor and so she was unable to continue. Every project they do needs eyes. This was the first one she could do alone and was excluded by disability. All disability should be catered for. Touch is the way my mum works. Feeling how the plant was growing. The questions asked were can't I put it somewhere she can see it? The garden is only a lift down? Blind and disabled means she can't use the buttons and risks falling on concrete. Disgusting disrespect for a resident.

We moved into Bailey Court in October 2023, and to date, have had a delightful experience. The staff are really helpful and pleasant, and we have noticed that they do their level best to address any of your or issues or concerns, and they really make you feel at home. The canteen is open to the public and provides really good quality food in a pleasant environment which in our experience is good value for money. They have some entertainment and activities provided by staff, and these are both fun and engaging. There are also activities run by some of the residents such as Bingo, Card Bingo, and various games in the communal lounge so there are certain things to do if you want to participate in the community. The management and care teams are second to none. The accommodation is light and spacious, and our experience with the residents has been engaging and fun. Overall, it's been a really positive experience, and we look forward to spending many happy years here.

To begin with, we thought this place seemed wonderful. Our view changed fairly quickly. When my mother-in-law was diagnosed with dementia there was no positive response from the management. The carers made some effort but overall fell short in my opinion. My mother-in-law was found outside by another resident. She was confused and wet as it had been raining. She was left by carers in her wet clothes, for around an hour. We were told that they had been annoyed as my mother-in-law was 'not supposed to go outside'. Some care staff were really lovely. As we were waiting for a more suitable place for my mother-in-law, we would take care of her finances. We were not made aware that she owed less than £40 for the restaurant until a staff member told us that the manager had said she would not be allowed to eat there unless the arrears were cleared that day. All of the problems were raised with Sanctuary and the carers. We were relieved to get her out.