Greenwich Gardens is located a short distance from Derby City Centre and makes the most of versatile service and facilities to help older people with care needs live independently.
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Sanctuary Retirement Communities Reviews in Derbyshire (1)
Reviews posted for members of Sanctuary Retirement Communities
Overall Experience
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Reviewer Connection to Sanctuary Retirement Communities
from Michael R (Resident) published on 16 July 2021
Submitted via Website • Report
Overall Experience2.0 out of 5
Very limited and slow responses to issues in my flat.
Complaints made to local management that has been ongoing for some time now.
Complaints put in and often take forever to deal with.
A poorly aligned patio door has supposedly been dealt with several visits, but is still binding against the rubber
seal at the top.
The living room door handle mechanism that was supposedly dealt with some weeks ago, whereby I was unable to get into the living room and now is inoperative.
Ongoing issues with dust mites in the living room, whereby I am constantly sneezing.
A pest control guy came around approximately nearly three months ago and put three green boxes in the living room. No explanation as to what purpose these served and are still in the living room waiting to be collected by the pest control guy.
Still having fits of allergy sneezing!!
I am constantly having to vacuum ongoing in the front room every day and the dust container gets filled every day of the week. Other issues as well.
Reply from Julie, Marketing Manager at Greenwich Gardens - Sanctuary Supported LivingThank you for taking the time to leave this review, all feedback is important and helps us to improve the way we work. Action has been taken to resolve the issues raised, though we recognise your disappointment and frustration to do so.
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