Only the locations & reviews in London for Sanctuary Retirement Communities are being shown.
"The staff are incredibly friendly and professional. I was so impressed that I wanted to recommend it to my friend's 92-year-old father. My..."Read all 3 reviews
Location Type: Extra Care Housing
At Hillyard House, you can live as independently as possible in the security and privacy of your own rented home. You can focus on living your life to the full, with the peace of mind that someone... Read more
"I arrived to visit my aunt, and was greeted by staff, who gave me an update on my aunt without prompting. They told me of their efforts to..."Read all 3 reviews
Location Type: Extra Care Housing
Coopers Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. Care services are... Read more
"I highly recommend Trellis House I have a very comfortable flat consisting of a lounge bedroom kitchen & bathroom for which all are very..."Read all 1 reviews
Location Type: Extra Care Housing
Trellis House offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run... Read more
Location Type: Extra Care Housing
Goodwin Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run... Read more
Reviews posted for members of Sanctuary Retirement Communities.
I...
I enjoy living at Trellis House
Thank you for recommending us and for sharing your feedback, Marian. We're so pleased to hear that you're enjoying living at Trellis House and making the most of the activities on offer. Your kind words about the team will mean a great deal to them.
The staff are incredibly friendly and professional. I was so impressed that I wanted to recommend it to my friend's 92-year-old father. My impromptu visit was met with warm smiles, and the staff's kindness made me feel at home. The premises are clean, and the service is top-notch. Highly...
The staff are incredibly friendly and professional. I was so impressed that I wanted to recommend it to my friend's 92-year-old father. My impromptu visit was met with warm smiles, and the staff's kindness made me feel at home. The premises are clean, and the service is top-notch. Highly recommended!
Thank you for taking the time to share your experience of visiting Hillyard House. We're delighted to hear that our team made you feel so welcome and that the community left such a positive impression. Your kind words about the staff and environment mean a great deal to us!
I arrived to visit my aunt, and was greeted by staff, who gave me an update on my aunt without prompting. They told me of their efforts to bring my aunt down from her room, to include her in the activities. They invited me and auntie to a picnic in the park, which turned into a wheelchair walk...
Well done activity coordinators. Well done Coopers Court.
Thank you for taking the time to share your experience of visiting our Coopers Court retirement community. Our team members work hard to create inclusive and engaging environments for customers, so we're delighted to hear that you felt welcomed and well-informed, and that your aunt was supported in...
Thank you for taking the time to share your experience of visiting our Coopers Court retirement community. Our team members work hard to create inclusive and engaging environments for customers, so we're delighted to hear that you felt welcomed and well-informed, and that your aunt was supported in joining the day's activities. Thank you again for your kind review, and we look forward to welcoming you back soon.
I loved the place and the way they take care of the residents, the shopping...
With love and million tanks
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your thoughtful review and are so pleased to hear that your sister is happy and well cared for. Our team works hard to create a warm, supportive environment where residents feel safe,...
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your thoughtful review and are so pleased to hear that your sister is happy and well cared for. Our team works hard to create a warm, supportive environment where residents feel safe, valued, and at home. Your feedback is a wonderful encouragement to our staff, who are passionate about making a positive difference every day. If there's anything more we can do to support your sister or your family, please don't hesitate to contact the Hillyard House team directly.
My mother is in her 80’s and disabled and has been in Coopers Court for over a year. The home has two elements, the care side who deals with the care of residents and the housing management side. The managers of both teams are exceptional. The managers and their teams do everything they can to help...
My mother is in her 80’s and disabled and has been in Coopers Court for over a year. The home has two elements, the care side who deals with the care of residents and the housing management side. The managers of both teams are exceptional. The managers and their teams do everything they can to help and provide support. Openly approachable, extremely professional and always have time to listen and help any way they can. They go over and beyond duty and get things done which is very reassuring in a very friendly, open and welcoming environment. Covid has made circumstances very difficult but the priority is always the safety of residents and staff and there is much reassurance in this. The residents are all a really lovely bunch of people, easy to get along with, friendly, kind and made my mother and the family feel welcome from day one along with all the staff there. The culture of Coopers Court is professional, very friendly and reassuring.
Thank you for providing a review and sharing your positive feedback about Coopers Court. The local teams will be delighted with it.
The staff are friendly and constantly checking up on them. Nothing is...
Lovely place and super staff.
Thank you for your great review. We're so pleased to hear that your mother-in-law and sister-in-law are both happy at Coopers Court. The team at Coopers Court will be delighted with this feedback.
The facility my brother lives in is 2 Hillyard House, Hillyard Street. He has been living there for a few years. The facilities do not offer a gymnasium or a restaurant like it describes. My brother is provided with a nice sized flat. The building is clean and the lounges for residents to sit in...
There needs to be improvements in checking electrical faults. My brother's lamp blew up and he sat in the dark for over 10 hours until the maintenance worker resolved his lighting and electrical issue the following day. It was not my brother's fault the electric had blown his main standard lamp. I noticed the lamp was still left standing in his flat the next day and my brother was actually asking me to replace the lamps in it. When I looked inside the lamp fittings, they were blown out. More safety checks need to be done in Hillyard House. I have emailed the manager to ask for this to happen.
We have removed the incorrect information on Carehome.co.uk stating that...
Thank you for your review and feedback of Hillyard House.We have removed the incorrect information on Carehome.co.uk stating that Hillyard House has a restaurant and gymnasium. We have also checked that our description of Hillyard House is accurate across other literature.
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