Length of Stay
- Permanent Care
Other Care Provided
- Personal Care
At Hillyard House, you can live as independently as possible in the security and privacy of your own rented home.
You can focus on living your life to the full, with the peace of mind that someone is on call if you need any help, and support is available if your needs change.
Retirement Village: Yes
Tenure Types: Rent
Property Information: 41 Properties
- Flats:41 one bedroom flats
On Site Care Staff 24/7: Yes
Care Provided By: London Care
Community Alarm / Careline Service: Yes
Care Provided by Hillyard House - Sanctuary Supported Living
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Hairdressing
- Hobby / Activities Room
- Lounge
Good to Know
Group / Owner
- Sanctuary Retirement Communities
- Voluntary / Not for Profit Owned
Person in charge
- Brenda Werukusanga(Manager)
Local Authority / Social Services
Hillyard House - Sanctuary Supported Living Reviews (3)
8.5
Hillyard House - Sanctuary Supported Living has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Hillyard House - Sanctuary Supported Living has 3 reviews.
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Overall Experience
Date Published
Reviewer Connection to Hillyard House - Sanctuary Supported Living
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Review from P B (Friend of Resident) published on 16 January 2026 Submitted via Website•
Overall Experience
The staff are incredibly friendly and professional. I was so impressed that I wanted to recommend it to my friend's 92-year-old father. My impromptu visit was met with warm smiles, and the staff's kindness made me feel at home. The premises are clean, and the service is top-notch. Highly recommended!
↩Reply from Natalia Jozwiak, Marketing Assistant at Hillyard House - Sanctuary Supported Living
Thank you for taking the time to share your experience of visiting Hillyard House. We're delighted to hear that our team made you feel so welcome and that the community left such a positive impression. Your kind words about the staff and environment mean a great deal to us!
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Review from E A (Sister of Resident) published on 13 May 2025 Submitted via Website•
Overall Experience
My sister is living in Hillyard House for more than a Year now. I visited her at the center and lived there in the guest house to take care of my sister's cataract operation and also be a company to her for about 2 months.
I loved the place and the way they take care of the residents, the shopping they do for them, respond to the alarm ring immediately. Arrange fun and activity days for them and more.
I am so grateful to the management and all the staff and lovely careers. Now I have peace of mind that my sister is in a good hands while I am thousands of miles away from her.
God bless the Hillyard house, the residents and staff.
I loved the place and the way they take care of the residents, the shopping they do for them, respond to the alarm ring immediately. Arrange fun and activity days for them and more.
I am so grateful to the management and all the staff and lovely careers. Now I have peace of mind that my sister is in a good hands while I am thousands of miles away from her.
God bless the Hillyard house, the residents and staff.
With love and million tanks
↩Reply from Emily Winfield, Marketing Officer at Hillyard House - Sanctuary Supported Living
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your thoughtful review and are so pleased to hear that your sister is happy and well cared for. Our team works hard to create a warm, supportive environment where residents feel safe,...
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Review from Karen F (Sister of Resident) published on 25 September 2020 Submitted via Website•
Overall Experience
The facility my brother lives in is 2 Hillyard House, Hillyard Street. He has been living there for a few years. The facilities do not offer a gymnasium or a restaurant like it describes. My brother is provided with a nice sized flat. The building is clean and the lounges for residents to sit in are very nice.
There needs to be improvements in checking electrical faults. My brother's lamp blew up and he sat in the dark for over 10 hours until the maintenance worker resolved his lighting and electrical issue the following day. It was not my brother's fault the electric had blown his main standard lamp. I noticed the lamp was still left standing in his flat the next day and my brother was actually asking me to replace the lamps in it. When I looked inside the lamp fittings, they were blown out. More safety checks need to be done in Hillyard House. I have emailed the manager to ask for this to happen.
↩Reply from Julie, Marketing Manager at Hillyard House - Sanctuary Supported Living
Thank you for your review and feedback of Hillyard House. I am sorry to hear about your brother's wait to fix the electrical issue and I understand your concerns have been raised with the manager and have been responded to.
We have removed the incorrect information on Carehome.co.uk stating that...
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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