Hillyard House - Sanctuary Supported Living

2 Hillyard Street, Brixton, London SW9 0NH
Review Us
8.0 2 Reviews
  • Hillyard House - Sanctuary Supported Living, London
At Hillyard House, you can live as independently as possible in the security and privacy of your own rented home.

You can focus on living your life to the full, with the peace of mind that someone is on call if you need any help, and support is available if your needs change.

Retirement Village: Yes

Tenures: Rent

Property Information: 41 Properties

  • Flats: 41 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: London Care

Community Alarm / Careline Service: Yes

Show Hillyard House - Sanctuary Supported Living on the Map

Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Hairdressing
  • Hobby / Activities Room
  • Lounge

Good to Know

Person in charge

  • Brenda Werukusanga (Manager)

Local Authority / Social Services

Hillyard House - Sanctuary Supported Living Reviews (2)

8.0

Hillyard House - Sanctuary Supported Living has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hillyard House - Sanctuary Supported Living has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to Hillyard House - Sanctuary Supported Living
  • 2
Total of 2, showing 1-2
Review from E A (Sister of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is living in Hillyard House for more than a Year now. I visited her at the center and lived there in the guest house to take care of my sister's cataract operation and also be a company to her for about 2 months.
I loved the place and the way they take care of the residents, the shopping
they do for them, respond to the alarm ring immediately. Arrange fun and activity days for them and more.
I am so grateful to the management and all the staff and lovely careers. Now I have peace of mind that my sister is in a good hands while I am thousands of miles away from her.
God bless the Hillyard house, the residents and staff.
With love and million tanks
Reply from Emily Winfield, Marketing Officer at Hillyard House - Sanctuary Supported Living

Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your thoughtful review and are so pleased to hear that your sister is happy and well cared for. Our team works hard to create a warm, supportive environment where residents feel safe, valued, and at home. Your feedback is a wonderful encouragement to our staff, who are passionate about making a positive difference every day. If there's anything more we can do to support your sister or your family, please don't hesitate to contact the Hillyard House team directly.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen F (Sister of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The facility my brother lives in is 2 Hillyard House, Hillyard Street. He has been living there for a few years. The facilities do not offer a gymnasium or a restaurant like it describes. My brother is provided with a nice sized flat. The building is clean and the lounges for residents to sit in are
very nice.
There needs to be improvements in checking electrical faults. My brother's lamp blew up and he sat in the dark for over 10 hours until the maintenance worker resolved his lighting and electrical issue the following day. It was not my brother's fault the electric had blown his main standard lamp. I noticed the lamp was still left standing in his flat the next day and my brother was actually asking me to replace the lamps in it. When I looked inside the lamp fittings, they were blown out. More safety checks need to be done in Hillyard House. I have emailed the manager to ask for this to happen.
Reply from Julie, Marketing Manager at Hillyard House - Sanctuary Supported Living

Thank you for your review and feedback of Hillyard House.
I am sorry to hear about your brother's wait to fix the electrical issue and I understand your concerns have been raised with the manager and have been responded to.
We have removed the incorrect information on Carehome.co.uk stating that Hillyard House has a restaurant and gymnasium. We have also checked that our description of Hillyard House is accurate across other literature.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Hillyard House - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hillyard House - Sanctuary Supported Living is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Hillyard House - Sanctuary Supported Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillyard House - Sanctuary Supported Living to verify any information. View our terms and conditions. Hillyard House - Sanctuary Supported Living has an Enhanced Service - more info.