Rose Manor - Sanctuary Supported Living

Ketley Park Road, Ketley, Telford TF1 5FH
Review Us
7.3 2 Reviews
  • Rose Manor - Sanctuary Supported Living, Telford
Set in Ketley Millennium Village, Rose Manor is a stunning new purpose-built development, offering independent living apartments exclusive to those aged 55 and over with local connections to the area.

The self-contained one and two-bedroomed flats are available for shared ownership or to rent. The development also offers a hairdressing and beauty salon, restaurant, guest suite for family and friends and each flat has a door entry system and emergency pull-cord intercom alarm system for your safety and security.

Retirement Village: Yes

Tenures: Rent,Shared

Property Information: 86 Properties

  • Flats: 27 one bedroom flats , 59 two bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: Radis Community Care

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Gym
  • Restaurant (open to public)
  • Hairdressing
  • Guest Suite
  • Lounge
  • Shop

Good to Know

Person in charge

  • Julia Jones (Manager)

Local Authority / Social Services

Rose Manor - Sanctuary Supported Living Reviews (2)

7.3

Rose Manor - Sanctuary Supported Living has a Review Score of 7.3 (7.333) out of 10, based on 1 reviews in the last 2 years.
Over all time Rose Manor - Sanctuary Supported Living has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rose Manor - Sanctuary Supported Living
  • 2
Total of 2, showing 1-2
Review from Victor R (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I came here in June 2019 because my wife had dementia and in need of certain care but she developed Alzheimers desease and finally passed away in April 2025 so I am now living on my own but I know that if I require help it is available at a cost.
Reply from Emily Winfield, Marketing Officer at Rose Manor - Sanctuary Supported Living

Thank you for taking the time to leave a review, please accept our condolences on the loss of your wife. We appreciate you sharing your experience with us. Your feedback is valued, and we're glad to know you feel supported should you need assistance in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline C (Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have lived in a Sanctuary Retirement complex in Telford for 3 years. The apartments are independent. The building is lovely and always kept very clean. There is a handyman on site so I normally find repairs have been done quickly. There is a restaurant offering a main cooked meal every
day and a small light bite menu. Meals are freshly made and reasonably priced. The staff have always been great. There is a community lounge and craft room. There are two communal gardens. The apartments are beautiful and very spacious. The doors and corridors are wide so wheelchair access is easy. The bathrooms are wet rooms. There is 24/7 care staff on site so care packages are available. The care staff and manager have always been friendly and helpful. There is also a housing manager and wellbeing staff, they have always been friendly and tried to help where possible. At a very difficult time, the staff, management, and regional and Retirement Living Manager for the U.K. went above and beyond in supporting us
Reply from Julie Koral, Marketing Manager at Rose Manor - Sanctuary Supported Living

Thank you for taking the time to review Rose Manor. We're especially pleased to hear that staff are supportive, friendly and helpful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for Rose Manor - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Rose Manor - Sanctuary Supported Living is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Rose Manor - Sanctuary Supported Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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