Middleton House - Sanctuary Supported Living

Pilley Lane, Leckhampton, Cheltenham GL53 9ER
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8.0 1 Review
  • Middleton House - Sanctuary Supported Living, Cheltenham
Middleton House is located in a pleasant part of Cheltenham, a short drive from Glocuester, where residents are able to make the most of one or two-bedroom apartments designed to support independent living.

Safety and security are key parts of the service's itineray, as are quality care and homely comforts.

Retirement Village: Yes

Tenures: Rent

Property Information: 49 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Radis Community Care

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Lift
  • Restaurant (open to public)
  • Hairdressing
  • Lounge

Good to Know

Person in charge

  • Getta Sutton (Manager)

Local Authority / Social Services

Middleton House - Sanctuary Supported Living Reviews (1)

8.0

Middleton House - Sanctuary Supported Living has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Middleton House - Sanctuary Supported Living has 1 review.

Overall Experience

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Review from Jenny S (Daughter of Resident) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Middleton House in November 2023 and it was the best decision we could have made. She already knew one or two residents and immediately felt at home, getting to know others very quickly . Her apartment is light and spacious with a large wet room, and good sized sitting/dining
area. The staff in the office are professional as well as being extremely caring quite often going above and beyond. The restaurant has a well planned menu with the residents able to choose to have smaller portions if needed. There are many, varied activities offered for residents who want them, usually resulting in a lot of laughter. I see my mother every couple of weeks and there is always a warm welcome from from whoever is around, on the desk in the corridors or in the restaurant. The carers based at Middleton House are also warm and friendly and available if needed.

Reply from Emily Winfield, Marketing Officer at Middleton House - Sanctuary Supported Living

Thank you so much for your kind and thoughtful review, and for taking the time to share your experience of life at Middleton House retirement community. We're delighted to hear that your mother settled in so well and that the move has felt like the right decision for your family.We're proud of the welcoming environment we strive to create, and it's a pleasure to know that both our team and the onsite care team have made a positive impression through their professionalism and genuine care. Your comments about the apartment, the restaurant, and the variety of activities are greatly appreciated and will mean a lot to our staff, who work hard to make every day enjoyable and comfortable for residents.We're so pleased your visits are met with warmth and friendliness, and we look forward to continuing to support your mother in every way we can.

Facilities

Care / Support

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Treated with Dignity

Food & Drink

Staff

Activities

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Rooms

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Middleton House - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Middleton House - Sanctuary Supported Living is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Middleton House - Sanctuary Supported Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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