Middleton House - Sanctuary Supported Living

Pilley Lane, Leckhampton, Cheltenham GL53 9ER
Review Us
7.2 1 Review
  • Middleton House - Sanctuary Supported Living, Cheltenham
Middleton House is located in a pleasant part of Cheltenham, a short drive from Glocuester, where residents are able to make the most of one or two-bedroom apartments designed to support independent living.

Safety and security are key parts of the service's itineray, as are quality care and homely comforts.

Retirement Village: Yes

Tenures: Rent

Property Information: 49 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Radis Community Care

Community Alarm / Careline Service: Yes

Show Middleton House - Sanctuary Supported Living on the Map

Care Provided by Middleton House - Sanctuary Supported Living

Length of Stay

  • Permanent Care

Facilities

  • Lift
  • Restaurant (open to public)
  • Hairdressing
  • Lounge

Good to Know

Group/Owner

Person in Charge

  • Sara Marsh (Manager)

Local Authority / Social Services

Middleton House - Sanctuary Supported Living Reviews (1)

7.2

Middleton House - Sanctuary Supported Living has a Review Score of 7.2 (7.182) out of 10, based on 1 reviews in the last 2 years.
Over all time Middleton House - Sanctuary Supported Living has 1 review.

Overall Experience
  • 0
  • 1
  • 0
  • 0
  • 0
Date Published
  • 1
  • 1
  • 1
  • 1
  • 0
Reviewer Connection to Middleton House - Sanctuary Supported Living
  • 1
Total of 1, showing 1-1
Review from J S (Daughter of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience at Middleton House has been mixed although the overall experience is good. We have put 'satisfactory' against 'treated with dignity' because although the office staff are wonderful, care staff were on the whole poor, with little regard (from some) for the person in their care, talking
about my mother as if she wasn't there. Kitchen staff are excellent, being kind, and preparing varied meals.The activities that the office staff put on, were interesting, and varied, cleanliness is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.2 (7.182)

Overview of Review Score

The Review Score of 7.2 (7.182) out of 10 for Middleton House - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.182 for Middleton House - Sanctuary Supported Living is calculated as follows: ( (6 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 11 Ratings = 4.182
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Middleton House - Sanctuary Supported Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Middleton House - Sanctuary Supported Living to verify any information. View our terms and conditions. Middleton House - Sanctuary Supported Living has an Enhanced Service - more info.