Nichols Court - Sanctuary Supported Living

Flaxfields, Linton, Cambridge CB21 4AF
Review Us
8.4 4 Reviews
  • Nichols Court - Sanctuary Supported Living, Cambridge
Nichols Court offers both housing and care, suitable for many individuals with care needs while offering comfortable environments and helping with the pursuit of independent living. The housing is run by a provider highly-regarded for their quality care, personalised methods and friendly approach.

Retirement Village: Yes

Tenures: Rent,Shared

Property Information: 41 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Mears Care Ltd

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Lounge

Good to Know

Person in charge

  • Lizzy Crawley (Manager)

Local Authority / Social Services

Nichols Court - Sanctuary Supported Living Reviews (4)

8.4

Nichols Court - Sanctuary Supported Living has a Review Score of 8.4 (8.436) out of 10, based on 4 reviews in the last 2 years.
Over all time Nichols Court - Sanctuary Supported Living has 4 reviews.

Overall Experience
  • 2
  • 2
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Nichols Court - Sanctuary Supported Living
  • 4
Total of 4, showing 1-4
Review from I G (Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of cleaning indoors is fine except for some flies in windowsills in stair well. The temperature of the hot water has risen and was acceptable but now is rather hot. Scaffolding has been erected for a week or two but as yet not work has been done to balcony. I hope it will be started + completed
very soon as it is an eye sore and restricts our outside space.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living

Thank you for taking the time to leave a review of Nichols Court retirement community. We're glad to hear that the indoor cleaning standards are generally meeting expectations, but we understand how frustrating issues like flies and fluctuating water temperatures can be.We're pleased to confirm that the cleaners have attended to the flies in the less-accessible stairwell areas, and the team has raised your concern about the hot water temperature for further investigation. We apologise for the inconvenience caused while the scaffolding was in place, but we're happy to confirm that the necessary work was completed and the scaffolding removed within a few days. If you have any further concerns or queries, please don't hesitate to speak to a member of our onsite team, who will be happy to help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Resident) assisted by family/friend published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think that the staff look after us very well in all aspects of our care.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living

Thank you so much for your lovely feedback about Nichols Court retirement community, we're so pleased to hear that you feel well cared for. We're proud that our staff work closely with the onsite care team to ensure that every aspect of life in our retirement community supports your wellbeing and comfort. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.

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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Valerie H (Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived at Nichols Court for 18 months. It's a beautiful apartment and lovely grounds. We have a great manager and assistant manager. Lots of activities. Very happy.
Reply from Emily Winfield, Marketing Officer at Nichols Court - Sanctuary Supported Living

Thank you for sharing your lovely review of Sanctuary Supported Living's Nichols Court retirement community. We're really pleased to hear that you're happy with your apartment and enjoying the grounds and activities. It's great to know that our management team is making a positive difference. We appreciate your feedback and we look forward to continuing to support you in every way we can.

  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Staff
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  • Safety / Security
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  • Value for Money
Review from Diana L (Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In May 2023 I developed 2 leaky heart valves and was advised to leave my Linton house and move into Nichols Court. My daughter and I were very impressed by the new manager's friendly, open-minded approach and sense of humour and by her excellent working relationship with her equally impressive deputy
manager. Together, they design and provide much appreciated activities for residents on weekdays. All residents are or have been independent minded people. After 33 years as a magistrate and 22 years as administrator of a local charity, I have found plenty of congenial company and have enjoyed comparing my experiences of both organisations. I feel lucky to be here and hope to spend the rest of my life as a resident.
Reply from Ruth McAll, Senior Marketing Officer at Nichols Court - Sanctuary Supported Living

Thank you so much for your heartfelt review. We're so glad you feel at home at Nichols Court and we're delighted to hear that you and your daughter felt welcomed by our team and continue to do so.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.436)

Overview of Review Score

The Review Score of 8.4 (8.436) out of 10 for Nichols Court - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.936 for Nichols Court - Sanctuary Supported Living is calculated as follows: ( (11 Excellents x 5) + (24 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 47 Ratings = 3.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Nichols Court - Sanctuary Supported Living is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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