Poplar House - Sanctuary Supported Living

Rectory Road, Basildon SS13 1FG
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8.0 2 Reviews
  • Poplar House - Sanctuary Supported Living, Basildon
Set in a quiet, residential area of Basildon, Poplar House retirement community provides apartments and communal facilities for over 55s and those with long-term care needs.

Poplar House has been designed to provide independence, comfort and peace of mind to those who wish to enjoy a fulfilling and happy retirement.

Retirement Village: Yes

Tenures: Rent,Shared

Property Information: 65 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Hales Care

Community Alarm / Careline Service: Yes

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Care Provided by Poplar House - Sanctuary Supported Living

Length of Stay

  • Permanent Care

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Hairdressing
  • Dining Room (residents only)
  • Library
  • Lounge

Good to Know

Person in Charge

  • Kerry Harding (Manager)

Local Authority / Social Services

Poplar House - Sanctuary Supported Living Reviews (2)

8.0

Poplar House - Sanctuary Supported Living has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Poplar House - Sanctuary Supported Living has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Poplar House - Sanctuary Supported Living
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Total of 2, showing 1-2
Review from Mandy G (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother lived here for over 2 years until, sadly, he passed away in August 2025. My brother was taken ill one morning, and the staff were so caring and supportive to my brother beyond what you would normally expect. They have always been so kind and helpful while my brother lived there for 2 1/2
years at Poplar House. They couldn't do enough for us all, especially during the sad time of his passing away. They should be recognised for their hard work and dedication.
Reply from Ruth McAll, Senior Marketing Officer at Poplar House - Sanctuary Supported Living
Thank you so much for sharing your experience and kind words during such a difficult time. We are truly sorry for your loss and deeply grateful that you took the time to acknowledge the care and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Les B (Friend of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited on 26 August after travelling from Scotland. This is the first time I have seen my friend who previously lived in another care home where he was burgled 4 times. I was very impressed and relieved to find him in such a lovely facility. Everyone there was so caring and attentive, I left with
renewed confidence knowing he was safe and had such great in-house support.
Well done Sanctuary, what a great model you have.


Many thanks,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Poplar House - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Poplar House - Sanctuary Supported Living is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Poplar House - Sanctuary Supported Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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