Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Poplar House - Sanctuary Supported Living

stars
stars 16 January 2026
My mum has been at Poplar House for 2 years now having moved from a care home locally. Its such a lovely place, alwsys kept spotless, staff are lovely, plenty going on for older people to get involved with, care staff are lovely too. Im so happy my mum is in such a caring and supportive environment.
Special mention to Charlotte for which nothing is ever too much trouble.
Review from Katie N (Daughter of Resident/Service User)
stars
stars 16 October 2025
My brother lived here for over 2 years until, sadly, he passed away in August 2025. My brother was taken ill one morning, and the staff were so caring and supportive to my brother beyond what you would normally expect. They have always been so kind and helpful while my brother lived there for 2 1/2
years at Poplar House. They couldn't do enough for us all, especially during the sad time of his passing away. They should be recognised for their hard work and dedication.
Review from Mandy G (Sister of Resident/Service User)
stars
stars 16 September 2021
I visited on 26 August after travelling from Scotland. This is the first time I have seen my friend who previously lived in another care home where he was burgled 4 times. I was very impressed and relieved to find him in such a lovely facility. Everyone there was so caring and attentive, I left
with renewed confidence knowing he was safe and had such great in-house support. Well done Sanctuary, what a great model you have. Many thanks,
Review from Les B (Friend of Resident/Service User)