Roman Ridge - Sanctuary Supported Living

2 Lavender Way, Daffodil Road, Wincobank, Sheffield S5 6DD
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6.7 6 Reviews
  • Roman Ridge - Sanctuary Supported Living, Sheffield
Conveniently located, with easy access to Sheffield City Centre, Meadowhall shopping centre and local amenities, Roman Ridge retirement community provides apartments and communal facilities for over 55s and those with long-term care needs.

Designed to offer comfort, independence and peace of mind, Roman Ridge has everything you need to enjoy a happy, fulfilling retirement.

Retirement Village: Yes

Tenures: Ownership,Rent,Shared

Property Information: 56 Properties

On Site Care Staff 24/7: Yes

Care Provided By: Housing and Care 21

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Wheelchair Access
  • Gardens
  • Restaurant (open to public)
  • Hairdressing
  • Lounge

Good to Know

Person in charge

  • Simon Ford (Manager)

Local Authority / Social Services

Roman Ridge - Sanctuary Supported Living Reviews (6)

6.7

Roman Ridge - Sanctuary Supported Living has a Review Score of 6.7 (6.683) out of 10, based on 6 reviews in the last 2 years. Over all time Roman Ridge - Sanctuary Supported Living has 6 reviews.

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Review from B W (Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and caring and try to organise daily activities to suite the many requirements of elderly residents. Their task is not an easy one and they have to take criticism from those who don't necessarily agree with the choices made. Sanctuary do sometimes take a long time to rectify repairs
but I understand that is mainly due to costs. Overall Roman Ridge is a great place to live.

Reply from Ruth McAll, Senior Marketing Officer at Roman Ridge - Sanctuary Supported Living

Thank you so much for your thoughtful feedback and kind words about our team at Roman Ridge. We're delighted to hear that you appreciate the care and dedication our staff bring to supporting residents and organising daily activities that cater to a wide range of needs.We also acknowledge your comments regarding the time it can take to resolve maintenance issues. Please be assured that we actively log and chase all repairs and keep residents updated throughout the process. Occasionally, delays can occur due to external approvals or contractor availability, but we are committed to resolving issues as swiftly and efficiently as possible. Your understanding and support mean a great deal to us, and we're so pleased to hear that overall, you feel Roman Ridge is a great place to live. Thank you again for sharing your experience.

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Review from V M (Son of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This home is not at a good standard. The staff are rarely here on the weekends and the security is lax. The meals at the restaurant are poorly priced, there is no option to have a small portion, the only option is to have the full portion at full price and this is too much food at too high a cost for
some people. The attitude of the staff is very mixed some of them are very harsh towards residents and seem indifferent to our feelings. The WiFi which they promised to have installed is still not working and yet residents are being charged. The home itself is in poor repair and repairs take a very long time. The lounge carpet was recently flooded with sewage after the drains backed up, this was a few weeks ago and the lounge is still out of bounds for this. When my mum first moved in it was fantastic but the standards have slipped massively over the past few years. If standards do not improve then my mum will look elsewhere.

Reply from Ruth McAll, Senior Marketing Officer at Roman Ridge - Sanctuary Supported Living

Thank you for your feedback. We'd like to reassure you that Roman Ridge meets all necessary compliance standards. Security includes upgraded CCTV, a fob-access system for resident-only areas, and 24/7 care staff on-site. Residents have full independence with their own apartment keys and freedom to come and go as they wish. Our restaurant offers a variety of portion sizes and lighter options, with pricing set centrally by our Hospitality team. We acknowledge that maintenance issues can sometimes take longer than expected due to external approvals and contractor delays. Please be assured we actively log and chase all repairs, and keep residents updated throughout. We're pleased to share that new Wi-Fi is being installed at the end of this week. If you have any concerns or would like to discuss the points raised, we kindly encourage you to speak with the service manager in the first instance who is there to support you and would welcome the opportunity to help.

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Review from A M (Respite Resident) published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found it has changed since I came in. The staff try very hard to do things with us. Just lately we have people who have dementia who find it hard to conform. I do help them as much as I can but its difficult. I would use the restaurant but due to price I can only go in now again.

Reply from Emily Winfield, Marketing Officer at Roman Ridge - Sanctuary Supported Living

Thank you for taking the time to share your experience at Roman Ridge retirement community. We're pleased to hear that you've noticed the dedication of our staff, who aim to create a welcoming environment for everyone. Supporting individuals living with dementia can present challenges, and your kindness and willingness to help are truly appreciated. We understand that changes within the community can affect daily life, and we're committed to ensuring that everyone feels supported and valued. Please speak to the on-site manager or a customer supporter who can listen to your feedback and suggestions, and make changes where possible. We regularly review our services and restaurant pricing to ensure they remain accessible, and your feedback has been passed on to our hospitality team.

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Review from Lily S (Resident) assisted by family/friend published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Roman Ridge - Sanctuary Supported Living is not a care home. It has self contained flats with an option to join in activities and use the restaurant if required. Lots of opportunities outside including Meadow Hall (10 minutes away) shows etc. You can come and go as you please with the peace of mind
knowing the reception and cameras keep your property safe. A care option is available for help if needed but only to assist.

Reply from Emily Winfield, Marketing Officer at Roman Ridge - Sanctuary Supported Living

Thank you so much for taking the time to share your experience of our Roman Ridge retirement community, your feedback is really appreciated. We're so pleased that living at Roman Ridge, with its self-contained flats and onsite amenities, is providing you with the independence, convenience and flexibility you want, as well as added security and peace of mind.

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Review from Tracy S (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A sunflower growing competition is in place. I have a blind mother who only stays on the ground floor. Originally the flowers were going outside on that floor but after planting we were told it had to go in the garden. There was no compromise on another spot on that floor and so she was unable to continue.
Every project they do needs eyes. This was the first one she could do alone and was excluded by disability. All disability should be catered for. Touch is the way my mum works. Feeling how the plant was growing. The questions asked were can't I put it somewhere she can see it? The garden is only a lift down? Blind and disabled means she can't use the buttons and risks falling on concrete. Disgusting disrespect for a resident.

Reply from KW, Marketing Officer at Roman Ridge - Sanctuary Supported Living

Thanks for taking the time to share your concerns with us. We strive to create an inclusive environment for all our residents at Roman Ridge. We apologise that in this instance, the arrangements may not have met your expectations. In response to your concerns, we understand that the garden may not be easily accessible for your mother due to her visual impairment and we're more than willing to help accompany her to the garden whenever she'd like to check on her sunflower. We're exploring alternative accessible locations for the sunflower pot, and if you'd like to assess them, please contact the Retirement Communities Manager directly. We take your feedback seriously and are committed to resolving this issue to your satisfaction. We respect all our residents and we appreciate your feedback as it helps us understand different perspectives and improve our services. Please feel free to reach out to us if you have any further concerns or suggestions.

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Review from P C (Son-in-law of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To begin with, we thought this place seemed wonderful. Our view changed fairly quickly. When my mother-in-law was diagnosed with dementia there was no positive response from the management. The carers made some effort but overall fell short in my opinion. My mother-in-law was found outside by another
resident. She was confused and wet as it had been raining. She was left by carers in her wet clothes, for around an hour. We were told that they had been annoyed as my mother-in-law was 'not supposed to go outside'. Some care staff were really lovely. As we were waiting for a more suitable place for my mother-in-law, we would take care of her finances. We were not made aware that she owed less than £40 for the restaurant until a staff member told us that the manager had said she would not be allowed to eat there unless the arrears were cleared that day. All of the problems were raised with Sanctuary and the carers. We were relieved to get her out.

Reply from Emily W, Marketing Team at Roman Ridge - Sanctuary Supported Living

We are sorry to read this review. The care at Roman Ridge is not provided by Sanctuary, but by an external agency. However, we take safeguarding very seriously and it's important that all care provided in our retirement community is to the level we'd expect. Regarding your mother-in-law being left in wet clothes, we’re sorry to hear about this and our local team are looking into it with the care provider, as this was not raised with Sanctuary staff. Any other issues raised were dealt with by our management team at the time, and we were not aware of any additional or outstanding issues at the time of move-out. We hope that your mother-in-law is well and settled in her new home.

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Current Review Score: 6.7 (6.683)

Overview of Review Score

The Review Score of 6.7 (6.683) out of 10 for Roman Ridge - Sanctuary Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.183 for Roman Ridge - Sanctuary Supported Living is calculated as follows: ( (16 Excellents x 5) + (13 Goods x 4) + (18 Satisfactorys x 3) + (16 Poors x 2) + (8 Very Poors x 1) ) ÷ 71 Ratings = 3.183

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Roman Ridge - Sanctuary Supported Living is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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