Vale View

Grange Road, Newark-on-Trent NG24 4PR
Review Us
3.1 1 Review
  • Vale View, Newark-on-Trent
Show Vale View on the Map

Care Provided by Vale View

Length of Stay

  • Permanent Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens
  • Restaurant (open to public)
  • Dining Room (residents only)
  • Lounge
  • Laundry Service

Good to Know

Local Authority / Social Services

Are you the Owner/Manager of Vale View? View your Advertising Options

Vale View Reviews (1)

3.1

Vale View has a Review Score of 3.1 (3.083) out of 10, based on 1 reviews in the last 2 years.
Over all time Vale View has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 1
Date Published
  • 1
  • 1
  • 1
  • 1
  • 0
Reviewer Connection to Vale View
  • 1
Total of 1, showing 1-1
Review from F H (Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Wonderful staff and overall great place to live.
Only complaint is that the lift has been out of order many times this year.
I live on the 4th floor and struggle to use the stairs as I have 2 slipped discs, spinal stenosis and sciatica.
Last week I had a grocery delivery which I had to carry up myself.
I also have COPD and was struggling to breathe by the time I got to the 3rd floor. Council have basically fobbed me off. Isolation has exacerbated depression. Struggling to get my laundry done and empty my bins. Have been left in an extremely vulnerable position.
Reply from NCHA, Customer Experience at Vale View
We're sorry to hear about the issues you're experiencing at Vale View. Please call us on 0800 0138555 so we can talk to you about how we can support your needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 3.1 (3.083)

Overview of Review Score

The Review Score of 3.1 (3.083) out of 10 for Vale View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.1 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.083 for Vale View is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 12 Ratings = 3.083
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Vale View is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale View to verify any information. View our terms and conditions. Vale View has an Basic Service - more info.