Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Vale View

stars
stars 27 October 2025
Wonderful staff and overall great place to live. Only complaint is that the lift has been out of order many times this year. I live on the 4th floor and struggle to use the stairs as I have 2 slipped discs, spinal stenosis and sciatica. Last week I had a grocery delivery which I had to carry up
myself. I also have COPD and was struggling to breathe by the time I got to the 3rd floor. Council have basically fobbed me off. Isolation has exacerbated depression. Struggling to get my laundry done and empty my bins. Have been left in an extremely vulnerable position.
Review from F H (Resident / Service User)