Lea Court

New Road, Madeley, Crewe CW3 9DN
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7.7 1 Review
  • Lea Court, Crewe
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Care Provided

Length of Stay

  • Permanent Care

Facilities

  • Gardens
  • Restaurant (open to public)
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Hobby / Activities Room
  • Shop

Good to Know

Group/Owner

Person in charge

  • Lesley Parkinson (Court Manager)

Local Authority / Social Services

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Lea Court Reviews (1)

7.7

Lea Court has a Review Score of 7.7 (7.727) out of 10, based on 1 reviews in the last 2 years. Over all time Lea Court has 1 review.

Overall Experience

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Date Published

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Review from Simon H (Brother of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful and willing to go the extra mile. They really have the best interests of the residents at heart. They are proactive and tell me of any issues that may be a concern to them concerning a resident. Can always pick up the phone for them.

Reply from Marketing and Communications, Marketing and Communications Team at Lea Court

Thank you very much for your positive review, it's very much appreciated. If you would be happy to leave us a review on Trustpilot too, that would be amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.7 (7.727)

Overview of Review Score

The Review Score of 7.7 (7.727) out of 10 for Lea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Lea Court is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) ) ÷ 11 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Lea Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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