Maple Court

Gloucester Road, Consett DH8 7GD
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2 Reviews
  • Maple Court, Consett
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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care
  • Meals Prepared On-site

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Library
  • Lounge
  • Shop
  • Laundry Service
  • Satellite / Cable (available for each unit)

Good to Know

Group/Owner

Person in charge

  • Laura Brown (Estate Manager)

Local Authority / Social Services

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Maple Court Reviews (2)

Over all time Maple Court has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from Colin L (Son-in-law of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The "Care Partnership" offered by Hanover Housing and Durham County Council ExtraCare is to be congratulated on the excellence of accommodation and personal support afforded to all Residents. The building offers modern facilities in the form of private Apartments, excellent communal facilities in the
spacious Dining Room - also used for numerous entertainment/meeting opportunities throughout the week. The extensive and well-maintained gardens offer the opportunity to benefit from the relaxing but secure surroundings. The availability of "24/7" care from the team of Care Support staff can justly be described as exceptional, as there are always members of staff available to help with every aspect of a Resident's comfort well being, these are the little things that make such a difference to the happiness of the Residents. This well-integrated team was very much appreciated by our Dad during his stay at Maple Court and also by the family in the knowledge he was being so well looked after.

Reply from Sandra Jeffrey, Marketing Officer at Maple Court

Hi Colin, many thanks indeed for posting such a good review of our Consett estate, it is very much appreciated. Our estate services and activities are focused on improving the health and well-being of residents, and it is great to know that your father was happy and well cared for during his stay at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Many thanks again for taking the time to provide such positive feedback.

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Review from Pamela C (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Court is an extremely good care home. It is beautifully decorated, spotlessly clean at all times and is a happy, caring environment where all of the residents are treated with respect and dignity. The carers are very pleasant and nothing is too much trouble for them. There is a happy, friendly
atmosphere at all times. Each person has their own private flat, where they are safe in the knowledge that care and help is immediate to hand if and when needed, day or night. There is a good range of food on offer in the spacious dining room, which also doubles as a meeting room for residents and guests to attend coffee mornings, film shows, musical events and more. Day trips are also on offer. There is a guest suite for relatives use.
My dad was very happy here and we couldn't have wished for a better place for him. Sadly he passed away in January, peacefully.
In an ideal world, everyone would have access to this kind of care. Thank you all very much for everything you did for him.

Reply from Sandra Jeffrey, Marketing Officer at Maple Court

Many thanks, Pamela for your kind comments, we are delighted to hear that your father was happy and well cared for at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Our estate services and activities are focused on improving the health and wellbeing of residents, and it is really good to know that your father enjoyed a good quality of life at Maple Court. Many thanks again for taking the time to provide us with such positive feedback.

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Overview of Review Score

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