Extra Care Housing Owned by Anchor

Reply from Collette Naylor, Area Manager at Dove CourtThank you for sharing your concerns. We understand how important it is to feel safe, supported and reassured in your home, and we're sorry to hear that you've been unhappy.

We have spoken with you directly about the points you've raised, and will continue to have further conversations with you to ensure your concerns are properly addressed. Some of your comments relate to the onsite care provider, and the team are following this up. We've also talked with you about CCTV and are currently seeking quotes for improvements based on residents' feedback.

Please be assured that we remain committed to working with you to make sure you feel comfortable and confident in your home.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you for taking the time to share your lovely feedback. I'm delighted to hear how happy you are living here and that you feel supported while maintaining your independence. It's wonderful to know that the team, the cleaner, and everyone involved continue to make your experience such a positive one. Thank you for your kind words!

Reply from Shirley Toal, Service Delivery Manager at Sandringham CourtThank you for your review of Sandringham Court. We are sorry to hear of your concerns and appreciate you sharing them.We have a preventative pest control contract in place with visits eight times a year. Following a recent sighting of a rat, a visit was carried out but no evidence of infestation was found.As we are an Extra Care housing location, activities are primarily resident-led, with our Location Manager supporting by promoting and advertising them. Chiropody is not a service provided by Anchor, though residents can arrange external providers and we understand families often help with this too.When away or on annual leave, our Location Manager, places a notice on his office door with contact details for support in his absence.We also note your comments about building improvements and the assisted bathroom, and we will continue to monitor these closely. If you would like to discuss further, he would be happy to arrange a chat at a mutually convenient time.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you so much for your wonderful review of Reverend Bill Baker Court. I'm thrilled to hear how happy you are living here and that the team have been so supportive. It's fantastic to know it's a place you're proud to share with friends and family, and that you're enjoying the wide range of activities-from mocktails and barbecues to knitting club and church services. Thank you again for your high recommendation!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you so much for your wonderful review! I'm delighted to hear that moving into Reverend Bill Baker Court has been such a positive experience for you over the past five years. It's great to know that the friendly atmosphere, beautiful gardens, fantastic location, and fun activities like Wacky Wednesday and Super Hero Friday have all contributed to making it feel like home. It means a lot to know that we're making a difference to the residents who live with us! Thank you again for your lovely recommendation!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtHi Valerie,Thank you for taking the time to share such a heart-warming review! We're so pleased to hear that you've had such positive experiences visiting us at Reverend Bill Baker Court. It's wonderful to know how much you enjoy spending time with our residents and that your crafts are so well received. We're especially glad the Friday superhero costume brings real joy to the home! Thanks again for your review and for all you do when visiting Reverend Bill Baker Court!

Reply from Louise Clarke, Location Manager at Burnside CourtThank you for taking the time to leave us a review and providing your valuable feedback. We're glad to hear that everyone is friendly and helpful. We hope you'll continue to be happy in your home.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you for taking the time to leave us a review and providing your valuable feedback, we are glad to hear that the moving-in process was made better by the location manager at Reverend Bill Baker Court and your wife had a great experience assisting the move.

Reply from Paul Hogg, Area Manager at Northampton PlaceThank you for your feedback and we are sorry that your experience at Northampton Place was not to our (and our partner Slough Borough Councils') usual high standards. Northampton Place (Extra Care) is an independent living location for adults 55+ who benefit from additional services such as social care provision and catering. A number of residents living at Northampton Place have complex health needs, and acceptance and engagement with these services designed to support and empower them are an individual choice. Respecting and working with individuals to accommodate their lifestyle choices and needs whilst supporting them to maintain their tenancies continues to be a high priority for Anchor. We take feedback very seriously, as we endeavour to improve and better the services we provide on a daily basis. I know we're currently in contact with you about your concerns so will continue to stay in touch and take appropriate steps to address any outstanding issues.

Reply from Sandra Jeffrey, Sales & Marketing Administrator at Hill View ManorThank you very much, Margaret, for your kind comments, that's really good to know that your relative is being well cared for and that your family are also being supported. Your review is very much appreciated by all at Hill View Manor.

Reply from Sandra Jeffrey, Marketing Officer at Maple CourtHi Colin, many thanks indeed for posting such a good review of our Consett estate, it is very much appreciated. Our estate services and activities are focused on improving the health and well-being of residents, and it is great to know that your father was happy and well cared for during his stay at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Many thanks again for taking the time to provide such positive feedback.

Reply from Sandra Jeffrey, Marketing Officer at Maple CourtMany thanks, Pamela for your kind comments, we are delighted to hear that your father was happy and well cared for at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Our estate services and activities are focused on improving the health and wellbeing of residents, and it is really good to know that your father enjoyed a good quality of life at Maple Court. Many thanks again for taking the time to provide us with such positive feedback.