Extra Care Housing Owned by Anchor

I'm a resident in Dove Court and I can tell you this place is no place for people with dementia the ey leave them in their flat all day long only to take them to have their dinner. and they are take them back to their room within 30 minutes of of finishing their dinner and left. As for independent living it's for to expensive for what you receive for your money. the building is not fully secured there is no cameras outdoors so your vehicle is not real safe at night some residents let anybody in day or night.

I have lived here very happily for 4 years. What I really appreciate is my total independence. I do not currently need care support but if I do need assistance it is always available. The Manager in particular goes the extra mile and when I have needed help she has never let me down. I choose to live totally independently and appreciate that Debbie never pressurises me to get involved in the many activities she arranges for the residents!! The site is well maintained, the cleaner does a really good job and always with a smile. I have all the facilities that I need/want available. I love my flat which is on the upper floor and is light and airy. I can only reiterate that I am very happy living here. Happy Days!

Rats present in garden area, manager rarely available, advertise activities and chiropody on website, none done by Anchor. Residents family organize bingo and chiropody. Assisted bathroom out of order for 18 months.. regularly complain to management all to no avail.

I have lived at Rev Bill Baker Court for two and a half years and I am very happy here. The staff and particularly The Manager are all very helpful when I need them.

The home is kept immaculately clean and I am proud to bring my family and friends in when they visit. We have outside entertainment regularly for our enjoyment. The gardens are a pleasure to sit in or walk around.

I HIGHLY RECOMMEND THIS EXTRA CARE LOCATION!

We moved here nearly 5 years ago and we can honestly say it is the best move we have ever made. The Scheme is really friendly and lots of different activities going on. The location is perfect a 5 minute walk to the beach. Dr's surgery is directly opposite the Scheme. Shops are all in walking distance. The gardens are beautifully kept and a beautiful patio area which is ideal for our barbecues. The Manager is always on hand to help with any issues or problems. The Manager does Wacky Wednesday where she wears huge bright glasses which makes all the residents smile and Super Hero Friiday when she dresses as a Super Hero. We highly recommend this Scheme.

I have been to the Reverand Bill Baker on a number of occasions, taking my crafting for the residents to see and buy . They are a lovely group of people. The care home is beautifully kept and the care staff are caring and cheerful. The manager is a very lovely lady who cares greatly about the welfare of her residents and entertains them on Fridays with her super hero costume !

The manager is so passionate about the welfare of the residents going above and beyond. She is always polite helpful and always has a positive attitude. Could not recommend this place highly enough. Keep up the good work.

What a delight, people who care and try to make the residents a pleasant experience. The manager and her team in my opinion go above and beyond. The team helped us organise help for Mum and are always at the end of an email.

Was the best move we ever made, the staff are so helpful the warden is excellent & will do her best to get u sorted the restaurant serves freshly cooked meals with a choice of lots of things to do or if you want to be quiet you can be all facilities included too.

It is a very nice place to retire to, the meals are very good that we have in the dining room at lunchtime.

Recently my wife has assisted a lady in moving into Bill Baker Court in Sutton on sea. From the first contact we have been immensely impressed. The manageress is a total delight, showing compassion, professionalism, kindness and taking us through all processes in a calm unhurried way. The rooms are beyond what we expected with spacious living areas, light and open outlooks, an en suite wet room and a kitchen space so residents have a degree of individual freedom and flexibility. The entire complex is light and spacious offering meals, activities, games and health support when needed and is run by highly motivated and pleasant staff. The facilities are immaculately clean and in first class condition and the welfare and happiness of the residents is paramount. We spoke to some of the residents who were equally as enthusiastic in their own views. I cannot praise Bill Baker Court highly enough! Well done staff and all involved in this excellent residence. Easiest 5-star review I've ever given!

Awful place, a high turnover of staff which says a lot. Managers come in with ideas of changing from last management to full force uneducated uncaring, all about records and not actual residents. I cursed the day my dad went to live there. No privacy, infringement of their human rights. I'm not saying this of carers, they work hard. It's management I'd say they are like the Government, do as I say. They don't understand they are dealing with human beings and not all of them fit into their box. I wish I had money to remove my father, he's treated like a leper, has no professional management, awful, awful place to live.

The staff are very friendly and helpful and the place is very clean and the people who lives here are very friendly and there are activitys that goes on here and it is very good and there is always things to do

We are not a "care home". This building consists of 65 privately owned flats for independent living. It is possible to have Private Care at a charge if required but this is only necessary for a few residents. If you need care then Austin Place is not for you!

This is our Thursday continuing clap to all the staff.

I enjoyed my stay here at the care home, a lot of friends that I knew, thank you.

The "Care Partnership" offered by Hanover Housing and Durham County Council ExtraCare is to be congratulated on the excellence of accommodation and personal support afforded to all Residents. The building offers modern facilities in the form of private Apartments, excellent communal facilities in the spacious Dining Room - also used for numerous entertainment/meeting opportunities throughout the week. The extensive and well-maintained gardens offer the opportunity to benefit from the relaxing but secure surroundings. The availability of "24/7" care from the team of Care Support staff can justly be described as exceptional, as there are always members of staff available to help with every aspect of a Resident's comfort well being, these are the little things that make such a difference to the happiness of the Residents. This well-integrated team was very much appreciated by our Dad during his stay at Maple Court and also by the family in the knowledge he was being so well looked after.

In an ideal world, everyone would have access to this kind of care. Thank you all very much for everything you did for him.

Staff here went the extra mile for my mum. She was always looked after with dignity and respect. Mum was showered daily and her hair done and always looked immaculate. When she became more dependent and confused with her dementia they supported us and her to find a home with more care. All the staff were amazing and she felt they were her friends. Mealtimes were beautifully set out and at Christmas, it was like being at home in a big family! Thank you so much to the lovely staff group which has remained consistent since mum moved in. This has been of great benefit.

Very friendly, good size rooms. Good staff. Good food.