Anchor | 105 Extra Care Housing

Review of
Dove Court
from Thomas H (Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

I'm a resident in Dove Court and I can tell you this place is no place for people with dementia the ey leave them in their flat all day long only to take them to have their dinner. and they are take them back to their room within 30 minutes of of finishing their dinner and left. As for independent

living it's for to expensive for what you receive for your money. the building is not fully secured there is no cameras outdoors so your vehicle is not real safe at night some residents let anybody in day or night.

Reply from Collette Naylor, Area Manager at Dove CourtThank you for sharing your concerns. We understand how important it is to feel safe, supported and reassured in your home, and we're sorry to hear that you've been unhappy.

We have spoken with you directly about the points you've raised, and will continue to have further conversations with you to ensure your concerns are properly addressed. Some of your comments relate to the onsite care provider, and the team are following this up. We've also talked with you about CCTV and are currently seeking quotes for improvements based on residents' feedback.

Please be assured that we remain committed to working with you to make sure you feel comfortable and confident in your home.

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Review of
Reverend Bill Baker Court
from N J (Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

I have lived here very happily for 4 years. What I really appreciate is my total independence. I do not currently need care support but if I do need assistance it is always available. The Manager in particular goes the extra mile and when I have needed help she has never let me down. I choose to live

totally independently and appreciate that Debbie never pressurises me to get involved in the many activities she arranges for the residents!! The site is well maintained, the cleaner does a really good job and always with a smile. I have all the facilities that I need/want available. I love my flat which is on the upper floor and is light and airy. I can only reiterate that I am very happy living here. Happy Days!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you for taking the time to share your lovely feedback. I'm delighted to hear how happy you are living here and that you feel supported while maintaining your independence. It's wonderful to know that the team, the cleaner, and everyone involved continue to make your experience such a positive one. Thank you for your kind words!

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Review of
Sandringham Court
from Penny B (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Sandringham court is an old and tired building in desperate need of renovation.
Rats present in garden area, manager rarely available, advertise activities and chiropody on website, none done by Anchor. Residents family organize bingo and chiropody. Assisted bathroom out of order for 18 months.. regularly

complain to management all to no avail.

Reply from Shirley Toal, Service Delivery Manager at Sandringham CourtThank you for your review of Sandringham Court. We are sorry to hear of your concerns and appreciate you sharing them.We have a preventative pest control contract in place with visits eight times a year. Following a recent sighting of a rat, a visit was carried out but no evidence of infestation was found.As we are an Extra Care housing location, activities are primarily resident-led, with our Location Manager supporting by promoting and advertising them. Chiropody is not a service provided by Anchor, though residents can arrange external providers and we understand families often help with this too.When away or on annual leave, our Location Manager, places a notice on his office door with contact details for support in his absence.We also note your comments about building improvements and the assisted bathroom, and we will continue to monitor these closely. If you would like to discuss further, he would be happy to arrange a chat at a mutually convenient time.

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Review of
Reverend Bill Baker Court
from Janet M (Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

I have lived at Rev Bill Baker Court for two and a half years and I am very happy here. The staff and particularly The Manager are all very helpful when I need them.

The home is kept immaculately clean and I am proud to bring my family and friends in when they visit. We have outside entertainment

regularly for our enjoyment. The gardens are a pleasure to sit in or walk around.

The kitchen staff keep us well fed catering for all dietary requirements. We even have the occasional barbecue and Mocktails instead of cocktails which all the residents enjoy. We have a weekly church service for those that are interested. We have armchair exercises, knitting
club and weekly board games sessions and coffee mornings.
I HIGHLY RECOMMEND THIS EXTRA CARE LOCATION!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you so much for your wonderful review of Reverend Bill Baker Court. I'm thrilled to hear how happy you are living here and that the team have been so supportive. It's fantastic to know it's a place you're proud to share with friends and family, and that you're enjoying the wide range of activities-from mocktails and barbecues to knitting club and church services. Thank you again for your high recommendation!

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Review of
Reverend Bill Baker Court
from Steven C (Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

We moved here nearly 5 years ago and we can honestly say it is the best move we have ever made. The Scheme is really friendly and lots of different activities going on. The location is perfect a 5 minute walk to the beach. Dr's surgery is directly opposite the Scheme. Shops are all in walking distance.

The gardens are beautifully kept and a beautiful patio area which is ideal for our barbecues. The Manager is always on hand to help with any issues or problems. The Manager does Wacky Wednesday where she wears huge bright glasses which makes all the residents smile and Super Hero Friiday when she dresses as a Super Hero. We highly recommend this Scheme.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you so much for your wonderful review! I'm delighted to hear that moving into Reverend Bill Baker Court has been such a positive experience for you over the past five years. It's great to know that the friendly atmosphere, beautiful gardens, fantastic location, and fun activities like Wacky Wednesday and Super Hero Friday have all contributed to making it feel like home. It means a lot to know that we're making a difference to the residents who live with us! Thank you again for your lovely recommendation!

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Review of
Reverend Bill Baker Court
from Valerie D (Regular Volunteer) published on 25 June 2025 Submitted via Website • Report

Overall Experience

I have been to the Reverand Bill Baker on a number of occasions, taking my crafting for the residents to see and buy . They are a lovely group of people. The care home is beautifully kept and the care staff are caring and cheerful. The manager is a very lovely lady who cares greatly about the welfare

of her residents and entertains them on Fridays with her super hero costume !

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtHi Valerie,Thank you for taking the time to share such a heart-warming review! We're so pleased to hear that you've had such positive experiences visiting us at Reverend Bill Baker Court. It's wonderful to know how much you enjoy spending time with our residents and that your crafts are so well received. We're especially glad the Friday superhero costume brings real joy to the home! Thanks again for your review and for all you do when visiting Reverend Bill Baker Court!

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Review of
Reverend Bill Baker Court
from Sarah R (Daughter-in-law of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

The manager is so passionate about the welfare of the residents going above and beyond. She is always polite helpful and always has a positive attitude. Could not recommend this place highly enough. Keep up the good work.

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Review of
Reverend Bill Baker Court
from R F (Son of Resident) published on 22 November 2024 Submitted via Website • Report

Overall Experience

What a delight, people who care and try to make the residents a pleasant experience. The manager and her team in my opinion go above and beyond. The team helped us organise help for Mum and are always at the end of an email.

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Review of
Reverend Bill Baker Court
from Wendy W (Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

Was the best move we ever made, the staff are so helpful the warden is excellent & will do her best to get u sorted the restaurant serves freshly cooked meals with a choice of lots of things to do or if you want to be quiet you can be all facilities included too.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you for taking the time to leave your lovely review. I'm so glad you're happy living with us and that I've made your experience an even better one. I'm glad to hear that you're also happy with the choice and standard of our restaurant. I hope you continue to enjoy your home and taking advantage of everything we have to offer, and please do let us know if there is anything else we can do for you.

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Review of
Burnside Court
from Ian R (Resident) published on 6 August 2024 Submitted via Website • Report

Overall Experience

I came into Burnside Court in April 2021 and I have enjoyed living here, I look forward to living here for some time to come.
Everyone is very good to get on with, they are also very professional, friendly and polite too, I have found that since I came to see Burnside Court in 2020.
A number of us

have planted some flowers in garden containers in the front and back gardens, we have a very beautiful display of flowers.
Burnside Court is a very nice place to live, it is very quiet too.
It is a very nice place to retire to, the meals are very good that we have in the dining room at lunchtime.

Reply from Louise Clarke, Location Manager at Burnside CourtThank you for taking the time to leave us a review and providing your valuable feedback. We're glad to hear that everyone is friendly and helpful. We hope you'll continue to be happy in your home.

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Review of
Reverend Bill Baker Court
from M M (Friend of Resident) published on 19 July 2024 Submitted via Website • Report

Overall Experience

Recently my wife has assisted a lady in moving into Bill Baker Court in Sutton on sea. From the first contact we have been immensely impressed. The manageress is a total delight, showing compassion, professionalism, kindness and taking us through all processes in a calm unhurried way. The rooms are

beyond what we expected with spacious living areas, light and open outlooks, an en suite wet room and a kitchen space so residents have a degree of individual freedom and flexibility. The entire complex is light and spacious offering meals, activities, games and health support when needed and is run by highly motivated and pleasant staff. The facilities are immaculately clean and in first class condition and the welfare and happiness of the residents is paramount. We spoke to some of the residents who were equally as enthusiastic in their own views. I cannot praise Bill Baker Court highly enough! Well done staff and all involved in this excellent residence. Easiest 5-star review I've ever given!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker CourtThank you for taking the time to leave us a review and providing your valuable feedback, we are glad to hear that the moving-in process was made better by the location manager at Reverend Bill Baker Court and your wife had a great experience assisting the move.

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Review of
Northampton Place
from C O (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report

Overall Experience

Awful place, a high turnover of staff which says a lot. Managers come in with ideas of changing from last management to full force uneducated uncaring, all about records and not actual residents. I cursed the day my dad went to live there. No privacy, infringement of their human rights. I'm not saying

this of carers, they work hard. It's management I'd say they are like the Government, do as I say. They don't understand they are dealing with human beings and not all of them fit into their box. I wish I had money to remove my father, he's treated like a leper, has no professional management, awful, awful place to live.

Reply from Paul Hogg, Area Manager at Northampton PlaceThank you for your feedback and we are sorry that your experience at Northampton Place was not to our (and our partner Slough Borough Councils') usual high standards. Northampton Place (Extra Care) is an independent living location for adults 55+ who benefit from additional services such as social care provision and catering. A number of residents living at Northampton Place have complex health needs, and acceptance and engagement with these services designed to support and empower them are an individual choice. Respecting and working with individuals to accommodate their lifestyle choices and needs whilst supporting them to maintain their tenancies continues to be a high priority for Anchor. We take feedback very seriously, as we endeavour to improve and better the services we provide on a daily basis. I know we're currently in contact with you about your concerns so will continue to stay in touch and take appropriate steps to address any outstanding issues.

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Review of
Badminton Gardens
from Alison S (Resident) published on 22 September 2022 Submitted via Website • Report

Overall Experience

The staff are very friendly and helpful and the place is very clean and the people who lives here are very friendly and there are activitys that goes on here and it is very good and there is always things to do

Reply from Lauren Felstead, Marketing Executive at Badminton GardensHello,
Thanks for taking the time to leave us a review - it's very much appreciated.
We're so glad you're happy living with us at Badminton Gardens and it's lovely to hear of the activities that you're able to join in with.
Your onsite manager is there to help should you ever have any queries.

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Review of
Austin Place
from Ann P (Resident) published on 20 September 2022 Submitted via Website • Report

Overall Experience

We are not a "care home". This building consists of 65 privately owned flats for independent living. It is possible to have Private Care at a charge if required but this is only necessary for a few residents. If you need care then Austin Place is not for you!

Reply from Lauren Felstead, Marketing Executive at Austin PlaceThank you for leaving a review.
We agree that Austin Place is not a care home. Carehome.co.uk, despite what the name suggests, has a range of listings that enables providers like us to have profiles for locations which are able to offer an element of care, and residents like yourself have the opportunity to leave a review that informs potential residents who are interested in living at our locations about what life is like living there. Having a listing means more potential residents are able to find out about our locations, including those where they could have an element of extra support whilst living independently.
Austin Place works as an Independent Living location, with different variations of care or other support provided optionally at a charge, if required by the resident (and catered to the resident's needs).
We hope you enjoy living at Austin Place but please do get in touch with your location's Manager should you have any further queries or concerns.

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Review of
Hill View Manor
from Margaret G (Sister of Resident) published on 14 May 2020 Submitted via Website • Report

Overall Experience

Corona Virus.
Many thanks to the care workers (especially), chef, kitchen staff, cleaner and manager for their professionalism in supporting the clients within the home.
The carers in my experience are being really extra supportive to my relative, also myself who lives in Wales, and sister, his hands-on

carer who cannot now visit, whilst going through this terrible times.
Their professional support and care of the family unit shine before them even outside these horrendous times.
This is our Thursday continuing clap to all the staff.

Reply from Sandra Jeffrey, Sales & Marketing Administrator at Hill View ManorThank you very much, Margaret, for your kind comments, that's really good to know that your relative is being well cared for and that your family are also being supported. Your review is very much appreciated by all at Hill View Manor.

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Review of
Tolson Grange
from Christine D (Wife of Resident) published on 2 September 2019 Submitted via Postal Card • Report

Overall Experience

Excellent staff, care provided of a ver4y high standard. Good relationships between care staff and relatives. Unfortunately, there is, once again, a change in management, the fourth in 16 months, a regional support manager being in post for the second time. Some continuity would be beneficial to any

future plans for the home. My husband is settled and cared for with a good relationship with the care staff. He is respected and his needs are fully considered and provided for.

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Review of
Town End Close
from D B (Respite Resident) published on 29 June 2018 Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay here at the care home, a lot of friends that I knew, thank you.

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Review of
Maple Court
from Colin L (Son-in-law of Resident) published on 3 May 2018 Submitted via Website • Report

Overall Experience

The "Care Partnership" offered by Hanover Housing and Durham County Council ExtraCare is to be congratulated on the excellence of accommodation and personal support afforded to all Residents. The building offers modern facilities in the form of private Apartments, excellent communal facilities in the

spacious Dining Room - also used for numerous entertainment/meeting opportunities throughout the week. The extensive and well-maintained gardens offer the opportunity to benefit from the relaxing but secure surroundings. The availability of "24/7" care from the team of Care Support staff can justly be described as exceptional, as there are always members of staff available to help with every aspect of a Resident's comfort well being, these are the little things that make such a difference to the happiness of the Residents. This well-integrated team was very much appreciated by our Dad during his stay at Maple Court and also by the family in the knowledge he was being so well looked after.

Reply from Sandra Jeffrey, Marketing Officer at Maple CourtHi Colin, many thanks indeed for posting such a good review of our Consett estate, it is very much appreciated. Our estate services and activities are focused on improving the health and well-being of residents, and it is great to know that your father was happy and well cared for during his stay at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Many thanks again for taking the time to provide such positive feedback.

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Review of
Maple Court
from Pamela C (Daughter of Resident) published on 19 April 2018 Submitted via Website • Report

Overall Experience

Maple Court is an extremely good care home. It is beautifully decorated, spotlessly clean at all times and is a happy, caring environment where all of the residents are treated with respect and dignity. The carers are very pleasant and nothing is too much trouble for them. There is a happy, friendly

atmosphere at all times. Each person has their own private flat, where they are safe in the knowledge that care and help is immediate to hand if and when needed, day or night. There is a good range of food on offer in the spacious dining room, which also doubles as a meeting room for residents and guests to attend coffee mornings, film shows, musical events and more. Day trips are also on offer. There is a guest suite for relatives use.
My dad was very happy here and we couldn't have wished for a better place for him. Sadly he passed away in January, peacefully.
In an ideal world, everyone would have access to this kind of care. Thank you all very much for everything you did for him.

Reply from Sandra Jeffrey, Marketing Officer at Maple CourtMany thanks, Pamela for your kind comments, we are delighted to hear that your father was happy and well cared for at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Our estate services and activities are focused on improving the health and wellbeing of residents, and it is really good to know that your father enjoyed a good quality of life at Maple Court. Many thanks again for taking the time to provide us with such positive feedback.

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Review of
Birch Court
from Cheryl B (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report

Overall Experience

Staff here went the extra mile for my mum. She was always looked after with dignity and respect. Mum was showered daily and her hair done and always looked immaculate. When she became more dependent and confused with her dementia they supported us and her to find a home with more care. All the staff

were amazing and she felt they were her friends. Mealtimes were beautifully set out and at Christmas, it was like being at home in a big family! Thank you so much to the lovely staff group which has remained consistent since mum moved in. This has been of great benefit.

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Extra Care Housing Owned by Anchor

Anchor Locations (105)

Anchor Reviews (26)

Reviews posted for members of Anchor

Dove Court

Reverend Bill Baker Court

Sandringham Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Burnside Court

Reverend Bill Baker Court

Northampton Place

Badminton Gardens

Austin Place

Hill View Manor

Tolson Grange

Town End Close

Maple Court

Maple Court

Birch Court

Awards / Recognitions (0)

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