Northampton Place

82 Northampton Avenue, Slough SL1 3FT
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1.0 1 Review
  • Northampton Place, Slough
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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Chiropody
  • Personal Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Gym
  • Hairdressing
  • Dining Room (residents only)
  • Cinema
  • Guest Suite
  • Hobby / Activities Room
  • Library
  • Lounge
  • Shop
  • Treatment Room
  • Laundry Service

Good to Know

Group/Owner

Person in charge

  • Philip Atkinson (Estate Manager)

Local Authority / Social Services

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Northampton Place Reviews (1)

1.0

Northampton Place has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Northampton Place has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Northampton Place
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Total of 1, showing 1-1
Review from C O (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful place, a high turnover of staff which says a lot. Managers come in with ideas of changing from last management to full force uneducated uncaring, all about records and not actual residents. I cursed the day my dad went to live there. No privacy, infringement of their human rights. I'm not saying
this of carers, they work hard. It's management I'd say they are like the Government, do as I say. They don't understand they are dealing with human beings and not all of them fit into their box. I wish I had money to remove my father, he's treated like a leper, has no professional management, awful, awful place to live.
Reply from Paul Hogg, Area Manager at Northampton Place

Thank you for your feedback and we are sorry that your experience at Northampton Place was not to our (and our partner Slough Borough Councils') usual high standards. Northampton Place (Extra Care) is an independent living location for adults 55+ who benefit from additional services such as social care provision and catering. A number of residents living at Northampton Place have complex health needs, and acceptance and engagement with these services designed to support and empower them are an individual choice. Respecting and working with individuals to accommodate their lifestyle choices and needs whilst supporting them to maintain their tenancies continues to be a high priority for Anchor. We take feedback very seriously, as we endeavour to improve and better the services we provide on a daily basis. I know we're currently in contact with you about your concerns so will continue to stay in touch and take appropriate steps to address any outstanding issues.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Northampton Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Northampton Place is calculated as follows: ( (11 Very Poors x 1) ) ÷ 11 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Northampton Place is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

Please contact us for latest vacancies.

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northampton Place to verify any information. View our terms and conditions. Northampton Place has an Basic Service - more info.