Sandringham Court Reviews (1)
Sandringham Court has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Sandringham Court has 1 review.
1.0 out of 5
Rats present in garden area, manager rarely available, advertise activities and chiropody on website, none done by Anchor. Residents family organize bingo and chiropody. Assisted bathroom out of order for 18 months.. regularly
Thank you for your review of Sandringham Court. We are sorry to hear of your concerns and appreciate you sharing them.We have a preventative pest control contract in place with visits eight times a year. Following a recent sighting of a rat, a visit was carried out but no evidence of infestation was found.As we are an Extra Care housing location, activities are primarily resident-led, with our Location Manager supporting by promoting and advertising them. Chiropody is not a service provided by Anchor, though residents can arrange external providers and we understand families often help with this too.When away or on annual leave, our Location Manager, places a notice on his office door with contact details for support in his absence.We also note your comments about building improvements and the assisted bathroom, and we will continue to monitor these closely. If you would like to discuss further, he would be happy to arrange a chat at a mutually convenient time.
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 2.0 (2.000) out of 10 for Sandringham Court is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.000 for Sandringham Court is calculated as follows: ( (2 Excellents x 5) + (1 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 12 Ratings = 2
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)
The 5 points relating to the number of Positive Reviews for Sandringham Court is based on 1 Positive Reviews in the last 24 months and is calculated as follows: = 0 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.