Rowan Croft

Goodwood, Killingworth, Newcastle upon Tyne NE12 6HT
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7.6 1 Review
  • Rowan Croft, Newcastle upon Tyne
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Care Provided by Rowan Croft

Length of Stay

  • Permanent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Gardens
  • Dining Room (residents only)
  • Guest Suite
  • Hobby / Activities Room
  • Lounge
  • Laundry Service

Good to Know

Group/Owner

Person in Charge

  • Jacky Clennan (Court manager)

Local Authority / Social Services

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Rowan Croft Reviews (1)

7.6

Rowan Croft has a Review Score of 7.6 (7.583) out of 10, based on 1 reviews in the last 2 years.
Over all time Rowan Croft has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Rowan Croft
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Total of 1, showing 1-1
Review from Elizabeth R (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and management are very caring, supportive and understanding to my Dad's needs. They give good advice, even when he's been in and out of hospital. Dad has currently lived at Rowen Croft for the past 5 years, which as his daughter I've been very satisfied with him care and support, despite
Dad slowly becoming less capable and needing more care. A big thank you to everyone involved, dad is looking forward to getting back to Rowen Croft, and it's a lovely place to live. The carers are incredible, dad loves them all - but especially Maureen! I feel dad wouldn't get any more care or attention living in a full time care home then he gets at Rowen Croft, and would miss having the space of his flat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 7.6 (7.583)

Overview of Review Score

The Review Score of 7.6 (7.583) out of 10 for Rowan Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Rowan Croft is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Rowan Croft is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

Place Vacancies

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Meet the Team (0)

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