Support Administrator

Job summary

About the role

As a Support Administrator, you will play a key role in delivering efficient and accurate administrative support to the Home Manager and wider team. You’ll be responsible for a range of administrative and finance-related duties that contribute to the smooth day-to-day running of the home. This includes supporting with payroll processing, recruitment administration, invoice handling, and petty cash reconciliation.

Reports to: Home Manager

Key duties and responsibilities

• Provide general administrative support across the home.

• Assist with finance tasks including petty cash handling, batching, and receipting income.

• Answer telephone calls professionally, taking and passing on messages accurately.

• Welcome visitors, providing a helpful and friendly first point of contact.

• Respond to requests, queries, and minor complaints, escalating when necessary in line with company policies.

• Process orders as directed (e.g. uniforms, stationery, cleaning supplies).

• Provide recruitment administration support including applicant tracking and interview coordination.

• Carry out any other reasonable duties as required by the Home Manager.

Skills and attributes

• Strong IT skills, including confidence with Microsoft Excel and Word, and the ability to learn new systems quickly.

• Excellent communication and interpersonal skills.

• Well-organised with the ability to prioritise tasks and manage time effectively.

• Willingness to learn and develop new skills.

• Previous experience in a similar administrative role is desirable but not essential.

What will you gain?

You’ll be part of a friendly, supportive team that values your contribution. We put people at the heart of everything we do – including our staff. You’ll have access to ongoing learning and development opportunities and the tools you need to succeed in your role.