Job summary
Customer Contact Advsior
Norwich
£26,000 - £29,000 (Dependant on experience)
37.5 Hours per week.
Monday - Friday 09:00-17:30
Come and work for Norse Care. Our team are based at our brand-new Head
Office, located next to the airport. We have fantastic on-site
facilities, featuring collaborative spaces, outside areas and a cafe?.
We have a fantastic opportunity for a
Customer Contact Advsior
to join the team and be the first point of contact for all enquiries
into Norse Care Central Office. Delivering professional customer service
and supporting the Customer Relationship Manager with enquiry pipeline
management. As a Customer Contact Advisor for Norse Care you will be
expected to have experience in using CRM systems and enquiry logging
tools. You will also be skilled in providing clear, compassionate
information to families, carers and healthcare professionals. Managing
sensitive and complex enquiries with professionalism, empathy and
confidentiality.
Main Responsibilities:
* Recording all interactions accurately and promptly into the CRM and
ensuring timely follow up. * Coordinating basic administrative tasks
such as information packs and updates. * Supporting production of
enquiry and occupancy reports. * Booking tours, assessments and
appointments for home managers. * Preparing documentation for admissions
and move ins.
About you:
Strong communication skills and professional telephone manner.
* * Empathy, calmness and professionalism when supporting residents
families. * Handling sensitive customer enquiries professionally and
confidentially. * Strong IT and CRM skills with the ability to navigate
systems effectively and maintain accurate confidential records. * Strong
organizational skills to manage multiple enquiries with high attention
to detail. * Ability to work independently and part of a team. *
Experience working with operational or customer facing teams.
Why work for Norse Care?
We value the contribution that everyone at Norse Care makes to
improving people's lives. It's important to us that we give you the
confidence and knowledge to perform your role to the best of your
ability. We provide access to award-winning training, so our service
users get the best care, and you have the tools for fantastic
self-development, giving you ownership of your career. We want you to
succeed! From day one, you will have access to a wide range of benefits
alongside a great reward package including 25 days annual leave + bank
holidays, NEST pension scheme and 8-week sickness scheme. For a complete
list of what we offer, please click here to visit our website.
We reserve the right to close the vacancy once we have received
sufficient applications, so please be advised to submit your
application as early as possible.
Due to the high number of applications we receive for our
vacancies, if you do not hear from us within two weeks of the date
you apply, please assume that your application has been
unsuccessful.
We are committed to employment practices and behaviours which
encourage diversity, promote equality of treatment and eliminate
unlawful and or unfair discrimination.
