Administration Assistant

Job summary

Administration Assistant
£13.08 per hour plus company benefits
Part Time - 24 hrs per week

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

Eastcote Park is a stunning and luxurious Care Village in Solihull.

We are looking for a part-time Administration Assistant/Receptionist to be the first point of contact at the home.

This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days. Your shifts will be 12hr shifts between the hours of 8am - 8pm and will include working one weekend in four.

In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator's absence.

Our team member benefits include: *Paid Breaks *Uniforms *Staff Meals *Nest Pension *Employee Assistance Programme *Care Workers Charity  *‘Spice of Life’ – Discount Retail Scheme *Cycle Scheme *Eye Care *Refer a Friend Scheme *Reward Vouchers *Quarterly & Annual Company Recognition Awards We also provide a comprehensive induction, support and training and encourage career development.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way,  ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification: 

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience 
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English