Business Administrator

Job summary

Are you an organised and proactive administrator looking for a rewarding role where you can make a real difference?

Do you enjoy supporting people, managing multiple priorities, and ensuring everything runs smoothly behind the scenes?

We are looking for a dedicated Business Administrator to join our care home team. This is an exciting opportunity to play a key role in supporting the day-to-day operations of the home, helping to ensure the highest standards of care and service for our residents, families, and colleagues.

About the Role

The Business Administrator is a valued member of the home's leadership team, working closely with the Home Manager, Deputy Manager/Clinical Lead and other team members across the home. 

This role is fundamental to the smooth and efficient running of the home, ensuring that financial, HR, recruitment, and administrative processes are completed accurately and in line with company policies and regulatory requirements.

Key Responsibilities Finance Administration

You will be responsible for the administration of key financial processes within the home, including:

• Managing resident admissions and discharges, ensuring all required documentation and funding arrangements are completed accurately and on time.
• Collecting and processing self-funding contracts, deposits, administration fees, and funding authorisations.
• Liaising with Local Authorities, NHS funding bodies, and other funding providers to ensure appropriate funding arrangements are in place.
• Submitting accurate invoicing and funding information to the Finance Team.
• Supporting the Finance Operations Team with the collection of outstanding resident fees.
• Ordering goods and services, processing deliveries, and approving invoices for payment.
• Managing petty cash and residents' personal monies, maintaining accurate records and audit trails.
• Providing management information and reports required for financial reporting and monthly accounts.

Payroll Administration

You will support payroll processes by:

• Processing employee starters, leavers, and contractual changes accurately and on time.
• Maintaining employee records and personal data.
• Managing home-level pay rates in accordance with company policies.
• Reconciling hours worked against rota records and resolving discrepancies.
• Submitting approved payroll information within required deadlines.

HR & Recruitment

You will play an important role in supporting recruitment and employee compliance by:

• Coordinating interviews and supporting recruitment activities with the Home Manager.
• Managing post-offer recruitment processes and maintaining recruitment tracking systems.
• Maintaining accurate and compliant employee files.
• Monitoring DBS checks, professional registrations, and other mandatory compliance requirements.
• Supporting actions arising from HR, operational, and quality audits.
• Monitoring training compliance and arranging required learning and development activities.
• Using HR, recruitment, and care management systems to maintain accurate records and complete administrative processes.
• Maintaining an up-to-date understanding of legislation and regulatory requirements relevant to the care sector.

General Administration

You will provide professional administrative support across the home, including:

• Welcoming residents, families, visitors, and professionals to the home.
• Acting as a professional first point of contact both in person and over the telephone.
• Managing financial and HR-related enquiries in a timely and professional manner.
• Recording and escalating sales enquiries appropriately.
• Supporting occupancy and enquiry management through accurate record keeping and follow-up activities.
• Maintaining communication boards and ensuring information displayed is current and professional.
• Maintaining accurate resident and employee records, including emergency contact details.
• Ensuring confidentiality is maintained at all times.
• Providing general administrative support and undertaking additional duties as required.

About You

To be successful in this role, you will have:

Essential Skills and Experience

• Previous administrative experience, ideally within a care home, healthcare, or similar regulated environment.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• High levels of accuracy and attention to detail.
• Experience handling confidential and sensitive information professionally.
• The ability to remain calm under pressure and resolve issues effectively.
• Strong IT skills, including Microsoft Office and experience using payroll, HR, recruitment, or care management systems.
• An understanding of GDPR and general compliance requirements.
• The ability to work independently and as part of a team.

Desirable

• Knowledge of care sector regulations and CQC requirements.
• Previous experience supporting payroll, finance, or HR administration functions.

What We Offer

In return for your commitment and dedication, we offer:

• Full time contract – 37.5 or 40 hours per week
• Working hours, flexible option: 9am - 5pm / 9am  - 6pm or 8am - 5pm 
• £17 per hour
• 28 days annual leave including bank holidays (pro rata)
• Life insurance
• Free DBS (terms and conditions apply)
• Free or discounted meals
• Free on-site parking
• Company pension scheme
• Wagestream – access earned wages before payday
• Employee Assistance Programme, including healthcare and mental wellbeing support
• Free in-house training through our e-learning platform, Hippo
• Fully funded apprenticeship opportunities
• Annual salary review
• A supportive and inclusive working environment where people are valued and empowered

Important Note

Aurem Care is not a sponsoring organisation. All applicants must already possess the right to work in the UK or be able to secure it independently.

Ready to make a difference? Apply now and become a vital part of the Aurem Care family!

Why Join Aurem Care?

Aurem Care has proudly been recognised as one of the UK's Top 20 Care Home Groups

We believe that great care starts with great people. Every member of our team contributes to creating a warm, welcoming, and supportive environment where residents can truly feel at home.

Our values guide everything we do:

Diversity | Integrity | Fun | Commitment | Connection

If these values resonate with you and you're looking for a rewarding role where your work genuinely makes a difference, we'd love to hear from you.