Deputy Manager

Job Purpose

The role is based at The Valley's Care Home in Scunthorpe.

To support the Registered Manager in the day-to-day management of the care home, ensuring the delivery of safe, high-quality, person-centred care.

The Deputy Manager plays a key role in maintaining standards, supporting staff performance, overseeing care delivery and ensuring the home operates effectively in line with regulatory and organisational requirements.

Key Responsibilities

1. Leadership and Operational Support

• Support the Registered Manager in the day-to-day running of the home.
• Take responsibility for the service in the absence of the Registered Manager. 
• Provide leadership and direction to staff, ensuring high standards of care are maintained.
• Ensure effective communication and coordination across all shifts.

2. Quality and Compliance

• Support the monitoring and maintenance of care quality through audits and checks.
• Ensure care documentation is accurate, up to date and reflective of care delivered.
• Assist with preparation for inspections and regulatory visits.
• Support the investigation of incidents, complaints and concerns.

3. Person-Centred Care Delivery

• Ensure residents receive care that is tailored to their individual needs, preferences and choices.
• Monitor care delivery to ensure it is safe, effective and consistent.
• Promote dignity, independence.

4. Safeguarding and Risk Management

• Support the Registered Manager in maintaining effective safeguarding systems 
• Identify, report and respond to safeguarding concerns appropriately
• Ensure risk assessments are in place and followed by staff 
• Promote a safe and supportive environment for residents 

5. Staff Management and Development

• Support recruitment, induction and training of staff 
• Provide supervision, guidance and day-to-day support to care staff 
• Monitor staff performance and raise concerns where standards are not met 
• Promote a positive and professional team culture 

6. Communication and Stakeholder Engagement

• Maintain effective communication with residents, relatives and staff 
• Respond to enquiries and concerns in a professional and timely manner 
• Support the Registered Manager in maintaining relationships with external professionals 

7. Operational Oversight

• Support rota management and staffing allocation to ensure safe coverage 
• Assist in managing occupancy, enquiries and admissions processes 
• Ensure the home environment is safe, clean and well maintained 
• Support the Registered Manager in monitoring KPIs and service performance 

8. Governance and Continuous Improvement

• Support the implementation of governance systems and quality improvement initiatives 
• Monitor trends in incidents, complaints and audits 
• Support the embedding of learning into practice 
• Contribute to service development and improvement

Person Specification

Experience

• Experience working within a care home or similar regulated environment 
• Experience in a senior or supervisory role (e.g. Senior Care Assistant or equivalent) 
• Experience supporting staff and overseeing care delivery 
• Experience of working within a regulated service and understanding compliance requirements 

Knowledge

• Understanding of person-centred care 
• Awareness of safeguarding, risk management and care standards 
• Basic understanding of CQC requirements and compliance 
• Ability to prioritise and manage workload 

Skills

• Ability to lead and support a team 
• Good organisational and decision-making skills 
• Effective communication and problem-solving ability 

Personal Attributes

• Professional and approachable 
• Reliable and organised 
• Confident and supportive leader 
• Committed to high standards of care