The Valleys Care Home

We are extremely happy with the overall service and care my father was provided with in The Valleys Care Home. All the staff were very helpful and answered all our questions regarding my Dad health and ongoing support.

I was very happy with the care my mother-in-law received at The Valleys. The staff were very kind and always helpful. They looked after her post hospital needs very well and always took time to explain how my mother-in-law was progressing

I would like to thank all the staff and management for helping to have my mum seen by the mental health team, which led to having a medication review to help calm her down when she starts to get angry. Since the review she has been closely monitored and when they see an attitude change she is given medication to calm her down, making the staffs job much easier to deal with. Keep up the good work.

The Valleys always go above and beyond to ensure that the residents are well cared for. The food is excellent. My nana is a vegetarian, however they always make sure she gets a varied menu. Even the chef has been up to see her to discuss new ideas for her. The staff are very friendly and are always happy to help and give amazing care. Finally the activities are great too with live music happiny regurly.

My mother in law has been in The Valleys since 4th February, she has had the best care possible from all the staff. They have shown so much considerations, care and love. Nothing has been too much trouble for anyone. We have been kept up to date about everything from day one. No complaints at all.

The staff here take a lot of beating. The facilities are excellent and the lovel of care outstanding. They take into account both resident and visitors.

The Valleys Care Home is beautiful, run to a high standard, spotless, tidy and always something exciting going on. Carers and staff are awsome, never had a complaint in the three years, nothing is to much trouble. Wonderful home!

THANK YOU FROM THE BOTTOM OF MY HEART

My experience has been a very good one, the staff are so very helpful and friendly, always have time for you. They helped my with my physio exercises and have been helpful. The room was very well equiped and clean, even the cleaning staff are very polite. The choice of food on the menu was great and all tasted very nice. The overall experience has been very good. Thank you.

My sister and brother in law are both here and are very happy, very well cared for. Staff go above and beyond very clean, and food excellent (good choices).

Absolutely fantastic, top notch. My husband has come on leaps and bounds since being at The Valleys. All the carers have looked after my husband really well and also me. Management as well, they have been there for us every step of the way.

I find the care home is excellent for my sister as she is happy, content and safe. She seems to get on with all the staff and residents and mixes in well. The food is excellent, as she was very skinny when she came in, but has put weight on. I am quite happy with her living here.

The whole team should be applauded. Thank you for the compassionate way in which my dad was treated during the almost 2 years he was at the home. I witnessed many acts of kindness, not only towards him but other residents whilst I visited. All I can say is 'care' home is definitely the right term to use for The Valleys.

Very thankful for all they have done and continue to do for Mum.

All the staff, carers and management team at The Valleys go above and beyond. Long after I return home abroad, I will remember the many moments of care, kindness and connections I have experienced with you all - and of course in the way you have cared for my mum. Thank you from the bottom of my heart for everything. I have huge admiration and appreciation for all that you do and I am touched to recognise the difference you make to the well being of our older folk, meaningful work indeed!

All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all residents are able to choose what they prefer daily. All visitors are made very welcome and are able to visit at any time.

I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.

My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.

So all in all I am very satisfied with the Valleys

My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.