The Valleys Care Home

Harpham Close, Scunthorpe DN16 3AG
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9.3 39 Reviews
  • The Valleys Care Home, Scunthorpe
The Valleys is a purpose-built residential care home with an adjoining Day Care Centre, set within the Lakeside and Timberland community in Scunthorpe, North Lincolnshire - a well-connected and friendly neighbourhood close to the Lakeside Shopping Centre and the popular Ashby Ville area. The home opened in 2007 and joined the Oak Tree Care Group in September 2025 alongside its sister home Bunkers Hill in Lincoln. Over the years, The Valleys has built warm and lasting relationships with local schools, colleges and community organisations - it is genuinely embedded in the life of the area around it, and that sense of belonging is something the home takes real pride in.

The Valleys provides residential and dementia care for up to 84 residents across 84 single rooms set over two floors, organised across four thoughtfully named suites - Pearl, Ruby, Diamond and Sapphire - including a dedicated suite for those living with more advanced dementia. Each suite has its own communal lounge and dining area, creating a homely and familiar feel within the wider home. Beautifully landscaped gardens give residents a range of pleasant outdoor spaces to relax, socialise and spend time with family and friends.

The home supports adults aged 45 and over across a broad range of needs, including dementia, mental health, physical disability, sensory impairment, stroke support, convalescent and palliative care. A dedicated activity team tailors a monthly programme around residents' individual interests, and residents are always encouraged to have a real say in what goes on - because this is their home. The Valleys also has a fully operational day care centre with its own independent entrance, offering older people the opportunity to enjoy activities, meals and company during the day before returning home each evening.
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Care Provided by The Valleys Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

The Valleys accepts residents who are privately funded and funded by the local authority.


For residents funded through the local authority, a third-party top-up will be required, depending on individual circumstances. This can be discussed in more detail during the enquiry and assessment process.


Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.

The price(s) shown are provided by the care home. Contact The Valleys Care Home for full pricing details and T&Cs.

Contact The Valleys Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Valleys Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alice Pawson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (84)

Visiting

  • The care home does not have restricted visiting times.

Parking

  • Onsite free parking available.

The Valleys Care Home Reviews (39)

9.3

The Valleys Care Home has a Review Score of 9.3 (9.264) out of 10, based on 14 reviews in the last 2 years.
Over all time The Valleys Care Home has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Valleys Care Home
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Review from E H (Friend of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here take a lot of beating. The facilities are excellent and the lovel of care outstanding. They take into account both resident and visitors.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to leave such a positive review. Relatives and friends of residents are also part of The Valleys family, we are so pleased you have a positive experience whilst visiting the home.
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Review from H M (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Valleys Care Home is beautiful, run to a high standard, spotless, tidy and always something exciting going on. Carers and staff are awsome, never had a complaint in the three years, nothing is to much trouble. Wonderful home!
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeWe are delighted to hear you are happy with the care provided to your loved one at The Valleys! Thank you for taking the time to leave us such a wonderful review. At The Valleys we aim to ensure the atmosphere is always happy and of course, care delivered is of the optimum standard.
I have shared your kind words with the team.
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Review from Diane L (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The valleys was my mum's home for 8 months, she loved every minute, the love , care , support everyone gave her and not only her they were all there for me too. Your support has been a HUGE source of strength for me . All staff are amazing
THANK YOU FROM THE BOTTOM OF MY HEART
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you so much Diane for taking the time to leave us a review. Mum was a huge part of the home and is missed dearly. I have cascaded your lovely words to the team. Thank you again, please do keep in touch.
Alice
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Review from K T (Respite Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been a very good one, the staff are so very helpful and friendly, always have time for you. They helped my with my physio exercises and have been helpful. The room was very well equiped and clean, even the cleaning staff are very polite. The choice of food on the menu was great and
all tasted very nice. The overall experience has been very good. Thank you.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to leave a lovely review. We are pleased you are on your way to recovery. I have cascaded your kind words to the teams across the home. We wish you all the best for the future.
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Review from A B (Sister of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and brother in law are both here and are very happy, very well cared for. Staff go above and beyond very clean, and food excellent (good choices).
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for your lovely feedback and for taking the time to leave us a review. I will ensure this is cascaded across to the team, we work hard to ensure all of our residents receive person-centred care and their stay is as comfortable as possible.
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Review from Carol C (Wife of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic, top notch. My husband has come on leaps and bounds since being at The Valleys. All the carers have looked after my husband really well and also me. Management as well, they have been there for us every step of the way.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for taking the time to write a review for your husband's stay at The Valleys Carol. Your feedback is greatly appreciated by us all at the home. We strive to ensure all of our residents receive person-centred care and ensure their stay with us is as comfortable as possible.
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Review from Sheila S (Sister of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home is excellent for my sister as she is happy, content and safe. She seems to get on with all the staff and residents and mixes in well. The food is excellent, as she was very skinny when she came in, but has put weight on. I am quite happy with her living here.
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you for your lovely review Sheila. Our team are proud to provide excellent care, I will ensure your feedback is cascaded across the team.
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Review from K S (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team should be applauded. Thank you for the compassionate way in which my dad was treated during the almost 2 years he was at the home. I witnessed many acts of kindness, not only towards him but other residents whilst I visited. All I can say is 'care' home is definitely the right term to
use for The Valleys.
Reply from Tyler McCullagh, Regional Manager at The Valleys Care HomeThank you for your kind words.
Im very sorry for the loss of your dad. It means a lot to hear that he was treated with compassion during his time at The Valleys, and that you were able to see the care and kindness the team show to residents every day.
Ill make sure your comments are shared with the team they will really appreciate them.
Thank you again for taking the time to leave a review.
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Review from Joanne M (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum & dad (passed away in October) have been in The Valleys for 3 years. The home, management, and staff have been amazing. Very supportive, caring, and always approachable. I can honesrtly nor thank them all enough for everything they have done for my mum and Dad.
Very thankful for all they have
done and continue to do for Mum.
Reply from Tyler McCullagh, Regional Manager at The Valleys Care HomeThank you for taking the time to leave such a kind review.
Im very sorry to hear about the loss of your dad. Its lovely to hear that both your mum and dad have been well cared for during their time at The Valleys, and that the team have been supportive to you and your family over the past few years.
Your comments will mean a lot to the staff and management team, and Ill be sure to pass them on.
Thank you again for your kind words and for placing your trust in the team at The Valleys.
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Review from A N (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, carers and management team at The Valleys go above and beyond. Long after I return home abroad, I will remember the many moments of care, kindness and connections I have experienced with you all - and of course in the way you have cared for my mum. Thank you from the bottom of my heart
for everything. I have huge admiration and appreciation for all that you do and I am touched to recognise the difference you make to the well being of our older folk, meaningful work indeed!
Reply from Alice Pawson, Registered Manager at The Valleys Care HomeThank you so much for your kind words, this is greatly appreciated and has been shared with the teams.
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Review from J F (Partner of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all residents are able to choose what they prefer daily. All visitors are made very welcome and are able to visit at any time.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeHello - we wanted to thank you for the lovely review you have left us. We are so glad that you think so highly of The Valleys, as our team works really hard every day to deliver high quality care for all our residents. We will always go 'above and beyond' if required and if there is anything you need in the future please do not hesitate to contact me.
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Review from W O (Partner of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeHello Thank you so much for taking the time to leave us such a lovely review. It's great to know that our staff welcome you so well - we pride ourselves on being a warm and inclusive home for everyone. For our part, it is lovely to have you visit and please don't hesitate to contact me if there is anything more we can do for you, to make your visits even more special and enjoyable.
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Review from James D (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care
home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.
Reply from Alice Pawson, Home Manager at The Valleys Care HomeThe Valleys always strives to give the best care possible to all its residents, so it is therefore very disappointing to read this review. We are very sorry that our resident’s son, James, was unhappy with the care that we gave his Mum whilst she was with us.

However, we do not recognise his description of the care given or indeed the attitude of the home. We feel the review is inaccurate on many levels and gives a completely false impression of what actually occurred in the home and of the treatment and care given to his mother during her stay with us.

We would like to take this opportunity to address specific points:
The reviewer states “My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly.”
Factually we can confirm that this resident’s weight did not decrease during their stay at the home. This resident came to reside at the care home as requested by the family, and 3 show arounds of the home were conducted prior to admission.
The reviewer states “Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care home.”
We can confirm the nature of the people we care for does mean they are at high risk of falls and all appropriate steps are taken to minimise risk and injury. We ensure that all external healthcare professionals are involved, and we can confirm that factually this was the case for this resident.
The hospital contacted the care home when this resident was ready for discharge and asked if she could return to The Valleys but stated that she now required a 1:1 care regime. The Valleys Care home is not able to facilitate 1:1 placements, and this is when an alternative care home was explored for this resident.
The reviewer states “She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.”
A full internal investigation was carried out by the care home and shared with the local authority Safeguarding team with no further actions recommended by the Safeguarding Team on reviewing the report. The assertions by the reviewer are factually inaccurate.

We always welcome feedback; however, it is our opinion that this review is neither balanced nor factually accurate. We are always more than happy to discuss the care we give with any family and would be happy to do so in this case, if James would like to get back in touch with us.
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Review from Tony D (Husband of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way.
The catering department is excellent and my wife
really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch.
The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc.
The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way.
The Reception Staff are always very welcoming and smiling and seem to know who everyone is
The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare
So all in all I am very satisfied with the Valleys
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Review from Marisha F (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
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Review from Denise P (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
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Review from Mary D (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of
the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
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Review from Colin H (Son of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.
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Review from Kerry C (Granddaughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at The Valleys is fantastic. My nan has been there for 2-years now. She's happy and looked after amazingly. Also just found my great auntie at The Valleys. We didn't know she was there as we haven't seen her for 10-years. My dad has dementia, and sooner or later, he will need to go into The
Valleys also.
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Review from Peter S (Husband of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is beautifully looked after at The Valleys Care home. All the staff are competent and caring. My family and I put our trust in the organisation and are right to do so. It is however difficult to be completely objective at present in some areas due to limited access due to Covid-19.
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Current Review Score: 9.3 (9.264)

Overview of Review Score

The Review Score of 9.3 (9.264) out of 10 for The Valleys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for The Valleys Care Home is calculated as follows: ( (142 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 167 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.599 Points relating to the number of positive Reviews for The Valleys Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 13 Positive Reviews ÷ 16.8 = 0.774
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Alice

Alice Pawson

Job Title: Registered Manager Joined: 2023

Hello, my name is Alice, I am the home manager of The Valleys.


I started my career in health and social care straight from school, joining the NHS at Scunthorpe General Hospital. Over the following decade, I held a range of roles within the NHS, including time across Acute Medical and Surgical Wards, Community Care, Research & Development and the Emergency Care Practitioner team - work that regularly brought me into care homes across the area. It was through this work that I first got to know The Valleys, and the home made a lasting impression.


I joined The Valleys as Deputy Manager in July 2023 and stepped up to Home Manager in January 2024. I am a hands-on manager with a real passion for both my team and my residents - and even in a home of 84 rooms, I make it my business to know every resident and their family personally.

Frequently Asked Questions about The Valleys Care Home

What types of Care is The Valleys Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Valleys Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at The Valleys Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Valleys Care Home to the centre of Scunthorpe?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Valleys Care Home to verify any information. View our terms and conditions. The Valleys Care Home has an Enhanced Service - more info.