






The Valleys is a purpose-built residential care home with an adjoining Day Care Centre, set within the Lakeside and Timberland community in Scunthorpe, North Lincolnshire - a well-connected and friendly neighbourhood close to the Lakeside Shopping Centre and the popular Ashby Ville area. The home opened in 2007 and joined the Oak Tree Care Group in September 2025 alongside its sister home Bunkers Hill in Lincoln. Over the years, The...
Care Provided by The Valleys Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The Valleys accepts residents who are privately funded and funded by the local authority.
For residents funded through the local authority, a third-party top-up will be required, depending on individual circumstances. This can be discussed in more detail during the enquiry and assessment process.
Please note that hairdressing, chiropody services and personal toiletries are not included within the weekly fee and may incur additional separate charges, which can be paid when and if required via personal allowances.
The price(s) shown are provided by the care home. Contact The Valleys Care Home for full pricing details and T&Cs.
Contact The Valleys Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Oak Tree Care Group
- Private Owned
Person in charge
- Alice Pawson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (84)
Visiting
- The care home does not have restricted visiting times.
Parking
- Onsite free parking available.
The Valleys Care Home Reviews (42)
The Valleys Care Home has a Review Score of 9.5 (9.534) out of 10, based on 17 reviews in the last 2 years.
Over all time The Valleys Care Home has 42 reviews.
I would like to thank all the staff and management for helping to have my mum seen by the mental health team, which led to having a medication review to help calm her down when she starts to get angry. Since the review she has been closely monitored and when they see an attitude change she is given medication to calm her down, making the staffs job much easier to deal with. Keep up the good work.
Thank you for taking the time to submit a review, we are so pleased you are happy with the support your mum receives at the home. We have passed on your thanks to the team!
The Valleys always go above and beyond to ensure that the residents are well cared for. The food is excellent. My nana is a vegetarian, however they always make sure she gets a varied menu. Even the chef has been up to see her to discuss new ideas for her. The staff are very friendly and are always happy to help and give amazing care. Finally the activities are great too with live music happiny regurly.
Thank you so much for taking the time to leave The Valleys a review. We are pleased you are happy with your Nana's care and your kind words and feedback has been shared with the team. Thank you!
My mother in law has been in The Valleys since 4th February, she has had the best care possible from all the staff. They have shown so much considerations, care and love. Nothing has been too much trouble for anyone. We have been kept up to date about everything from day one. No complaints at all.
We are delighted to hear you are happy with the care provided to your loved one at The Valleys! Thank you for taking the time to leave us such a wonderful review.
The staff here take a lot of beating. The facilities are excellent and the lovel of care outstanding. They take into account both resident and visitors.
Thank you for taking the time to leave such a positive review. Relatives and friends of residents are also part of The Valleys family, we are so pleased you have a positive experience whilst visiting the home.
The Valleys Care Home is beautiful, run to a high standard, spotless, tidy and always something exciting going on. Carers and staff are awsome, never had a complaint in the three years, nothing is to much trouble. Wonderful home!
I have shared your kind words with the team.
THANK YOU FROM THE BOTTOM OF MY HEART
Alice
My experience has been a very good one, the staff are so very helpful and friendly, always have time for you. They helped my with my physio exercises and have been helpful. The room was very well equiped and clean, even the cleaning staff are very polite. The choice of food on the menu was great and all tasted very nice. The overall experience has been very good. Thank you.
Thank you for taking the time to leave a lovely review. We are pleased you are on your way to recovery. I have cascaded your kind words to the teams across the home. We wish you all the best for the future.
My sister and brother in law are both here and are very happy, very well cared for. Staff go above and beyond very clean, and food excellent (good choices).
Thank you for your lovely feedback and for taking the time to leave us a review. I will ensure this is cascaded across to the team, we work hard to ensure all of our residents receive person-centred care and their stay is as comfortable as possible.
Absolutely fantastic, top notch. My husband has come on leaps and bounds since being at The Valleys. All the carers have looked after my husband really well and also me. Management as well, they have been there for us every step of the way.
Thank you for taking the time to write a review for your husband's stay at The Valleys Carol. Your feedback is greatly appreciated by us all at the home. We strive to ensure all of our residents receive person-centred care and ensure their stay with us is as comfortable as possible.
I find the care home is excellent for my sister as she is happy, content and safe. She seems to get on with all the staff and residents and mixes in well. The food is excellent, as she was very skinny when she came in, but has put weight on. I am quite happy with her living here.
Thank you for your lovely review Sheila. Our team are proud to provide excellent care, I will ensure your feedback is cascaded across the team.
The whole team should be applauded. Thank you for the compassionate way in which my dad was treated during the almost 2 years he was at the home. I witnessed many acts of kindness, not only towards him but other residents whilst I visited. All I can say is 'care' home is definitely the right term to use for The Valleys.
Im very sorry for the loss of your dad. It means a lot to hear that he was treated with compassion during his time at The Valleys, and that you were able to see the care and kindness the team show to residents every day.
Ill make sure your comments are shared with the team they will really appreciate them.
Thank you again for taking the time to leave a review.
Very thankful for all they have done and continue to do for Mum.
Im very sorry to hear about the loss of your dad. Its lovely to hear that both your mum and dad have been well cared for during their time at The Valleys, and that the team have been supportive to you and your family over the past few...
All the staff, carers and management team at The Valleys go above and beyond. Long after I return home abroad, I will remember the many moments of care, kindness and connections I have experienced with you all - and of course in the way you have cared for my mum. Thank you from the bottom of my heart for everything. I have huge admiration and appreciation for all that you do and I am touched to recognise the difference you make to the well being of our older folk, meaningful work indeed!
Thank you so much for your kind words, this is greatly appreciated and has been shared with the teams.
All staff go 'above and beyond' the care needed for residents, surroundings are lovely and bedrooms spacious. Food is excellent and all residents are able to choose what they prefer daily. All visitors are made very welcome and are able to visit at any time.
Hello - we wanted to thank you for the lovely review you have left us. We are so glad that you think so highly of The Valleys, as our team works really hard every day to deliver high quality care for all our residents. We will always go 'above and beyond' if required and if there is anything you need in the future please do not hesitate to contact me.
I always love coming to the home, from walking in. The reception staff are fantastic. They are always so helpful. The manager is always there for me. The carers are lovely and it feels like a home from home. What a wonderful place.
Hello Thank you so much for taking the time to leave us such a lovely review. It's great to know that our staff welcome you so well - we pride ourselves on being a warm and inclusive home for everyone. For our part, it is lovely to have you visit and please don't hesitate to contact me if there is anything more we can do for you, to make your visits even more special and enjoyable.
My Mum was placed in The Valleys by the Council. Within a month she had lost a lot of weight and had deteriorated rapidly. Approximately one month after entering the care home she then had three falls in one day. She ended up in Hospital for many weeks and was eventually discharged into another care home. She is now in a very bad way and will not recover. I requested an investigation into what happened and it is clear from the official safeguarding investigation report by the Council that my Mum was not kept adequately hydrated. The report states that my Mum was offered only 400ml of fluid on the days leading up to her falls. The target is 1500ml per day. The report states that there are inconsistencies in the amount of fluid offered to my Mum before her falls, with as little as 300ml being offered some days. The Valleys were asked for the reasons and simply ignored the request for information from the Council.
The Valleys always strives to give the best care possible to all its residents, so it is therefore very disappointing to read this review. We are very sorry that our resident’s son, James, was unhappy with the care that we gave his Mum whilst she was with us.
However, we do not recognise his...
The catering department is excellent and my wife really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch.
The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc.
The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way.
The Reception Staff are always very welcoming and smiling and seem to know who everyone is
The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare
So all in all I am very satisfied with the Valleys
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Meet the Team (1)

Hello, my name is Alice, I am the home manager of The Valleys.
I started my career in health and social care straight from school, joining the NHS at Scunthorpe General Hospital. Over the following decade, I held a range of roles within the NHS, including time across Acute Medical and Surgical Wards, Community Care, Research & Development and the Emergency Care Practitioner team - work that regularly brought me into care homes across the area. It was through this work that I first got to know The Valleys, and the home made a lasting impression.
I joined The Valleys as Deputy Manager in July 2023 and stepped up to Home Manager in January 2024. I am a hands-on manager with a real passion for both my team and my residents - and even in a home of 84 rooms, I make it my business to know every resident and their family personally.
Frequently Asked Questions about The Valleys Care Home
What types of Care is The Valleys Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Valleys Care Home have?
There are 84 Single Rooms.
What are the Facilities & Services at The Valleys Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Valleys Care Home to the centre of Scunthorpe?
2.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Valleys Care Home to verify any information. View our terms and conditions. The Valleys Care Home has an Enhanced Service -more info.