The Valleys Care Home, Scunthorpe, North Lincolnshire
The Valleys Care Home, Scunthorpe, North Lincolnshire
The Valleys Care Home, Scunthorpe, North Lincolnshire

The Valleys is a home that has one aim in mind: to look after its residents in a warm, safe and friendly environment. It offers care for residential, nursing and dementia needs but can also offer respite stays and day care, giving local people the ability to choose what type of care suits them best.

A qualified and experienced staff team delivers professional and compassionate care, ensuring that a resident’s dignity and wishes are respected at all times.

The high-quality facilities in this purpose-built home include en-suite bedrooms throughout, a choice of several lounges and dining areas, as well as a lovely secure courtyard garden, which residents can enjoy with their visitors and friends. All meals and snacks are home-cooked on the premises and are available at any time. The home caters for all special dietary requirements.

The Valleys, part of the Lakeside Community Development, is perfectly situated for easy access from all areas of Scunthorpe. There is private parking on-site and it is close to a wide range of shopping and leisure facilities, including a supermarket and a retail park with restaurants and a hotel.

Group: United Health Ltd

Person in charge: Hazel Whittaker (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 45+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Valleys Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 The Valleys Care Home has a Review Score of 9.5 (9.519)

The Review Score of 9.5 (maximum of 10) for The Valleys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Valleys Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for The Valleys Care Home is calculated as follows: ( (126 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.774 Points relating to the number of positive Reviews for The Valleys Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 13 Reviews ÷ 16.8 Target = 0.774

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Valleys Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Valleys Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The care staff have been excellent and have looked after Mum very well. Most of them have built up a rapport with Mum and enjoy having a laugh with her. The care home has kept us informed if Mum has been under the weather or has had any other difficulties or doctor's appointments etc. Any queries we have raised with the care home have been addressed and resolved effectively and efficiently.

How likely would you be to recommend The Valleys Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My experience so far has been positive regarding the care received for my mother. Any requests have always been acted upon quickly. The cleanliness and nutrition of the care home is to an excellent standard. The staff have always been accommodating and friendly. The only area I would like to see improvement on is returning clothes to the correct resident, although I do appreciate this can be difficult. When I have raised this it has always been rectified. Mum has hair and nails done and staff take her out.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since my father came into The Valleys with vascular dementia and was upstairs at first, I must admit it was a bit scary up there but the staff reassured you and put you at ease. The Valley is very professional and I couldn't fault them, they are very attentive and put the parents needs first and foremost and nothing is a problem for them. They are very caring and have a positive approach to the patient, it can be difficult for them as we all well know, but as my dad is now bedridden and downstairs in the Brimby unit, the staff are still loyal, caring and nothing is a problem to help the patient, they should get paid more for what they do. Thank you.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff are extremely helpful and friendly as are the manager and her office staff. I feel I am very happy and safe at The Valleys Care Home.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that The Valleys Care Home extremely caring, polite and pleasant not only to my father but to all the residents and their families. The service is an enormous help to us, I cannot praise them enough.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service is excellent.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is excellent.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Would just like to thank all the staff on Brumby who cared for my mother-in-law towards end of life. The staff were very caring and treated my mother-in-law with the dignity she deserved.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My aunt went into the above home for end of life care. I can not thank everyone for their care of my aunt and kindness shown to her family.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Valleys is a modern, bright, well-secured care home which is well equipped. The staff are friendly and supportive and meet you every need no matter how personal whilst ensuring that you retain maximum dignity.
I do not have mobility for a couple of months but in other respects do have capacity.
I cannot fault the level of care I receive; all aspects are conducted to the highest standards.
The home fully deserves it's CQC rating of 'Good'. (I have checked!)

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was placed here on the emergency hospitalisation of my mum. Initially for a week but actually being her for 10 weeks in total. The staff got to know him quickly and were very kind and caring. The room was spacious and had an ensuite. It was great to have the added benefit of 24 hours nursing care if needed. It was sad to leave such a caring environment both for dad and myself. I will miss the staff.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Uncle moved in from another home where he wasn't settled. Since he has been at The Valley's he really has settled. Staff have been very professional and caring.

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been very happy with the care and attention my mother received during her time at the valley nursing home, staff made every effort in her care we found them to be extremely kind and understanding whilst maintaining a high standard of care. Her room and the home were always clean and tidy, the staff welcoming and cheerful there is a really "feel good" atmosphere amongst the staff. Thank you!

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum was here at The Valleys for approx 6 weeks respite care. Although most of the day staff seemed caring and kind, the night staff were unkind and a bit abrupt and sometimes not very nice to my mum (according to what she told me). The overall standard of care wasn't that good and my mum was often in dirty clothes when I visited and often her sheets on her bed were dirty. The smell of urine on her unit was overpowering too!

How likely would you be to recommend The Valleys Care Home? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Poor

Hazel Whittaker, Home Manager at The Valleys Care Home responded to this review on 02 Jan 2017:

I am very sorry to hear that you were disappointed with the service, I have spoken to the management team within the home and we do not have a record of any concerns or complaints being raised by yourself during your mothers six weeks stay. I would like to look in to the points you have raised so please could you contact me at the Valleys at your earliest convenience
Kind Regards
Hazel Whittaker

The Valley care home has a lovely warm welcoming atmosphere and I am pleased my mother has been placed here. The staff are outgoing , open and friendly which is just what the residents need ,this includes the cleaners who are very kind . There is lots of space and a very pleasant outdoor area filled with sunshine but with a safe feel to it . The decor is soothing and the food is superb . There is a relaxed ,easygoing feel about the place. Also, the place smells nice too !

How likely would you be to recommend The Valleys Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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