Deputy Manager - Clinical

Be part of something new at Melrose Grange.

We’re building something very special in Cardiff.
Our newest Hallmark Luxury 80 bed Care Home, Melrose Grange, is currently taking shape in St Mellons – and we’re looking for an experienced Clinical Deputy Manager to join us as we prepare to open our doors.
This is an opportunity to play a key role in bringing a brand-new home to life. Working closely with the General Manager, you’ll help shape the clinical culture, support our bighearted team and ensure our approach to Relationship-Centred Care is embedded from day one.
We’re looking for an experienced Deputy Manager, or perhaps a General Manager of a smaller luxury home, with a strong clinical background. Ideally, you’ll also have experience of commissioning and be ready to take on a role with real responsibility and influence.

And because joining a new home is a big moment, there’s something extra to recognise it:
?? £5,000 joining bonus

About the Role
As Clinical Deputy Manager, you will place resident wellbeing at the heart of everything you do. Combining strong clinical leadership with a compassionate, person-centred approach, you will support the delivery of exceptional care while fostering a positive, supportive culture for residents, families, and colleagues.
At Hallmark, we believe in creating homes filled with warmth, companionship and meaningful experiences, where residents can enjoy independence, dignity and an outstanding quality of life.
As the Deputy Manager , you will:

• Support the General Manager in leading and developing the wider team, ensuring colleagues are aligned with Hallmark's values, vision and Charter.
• Lead clinical and care delivery within the home, ensuring the highest standards of assessment, care planning, implementation and evaluation.
• Drive quality, compliance and clinical governance, promoting continuous improvement and best practice.
• Support the recruitment, development and retention of a high-performing care team as part of the commissioning process.
• Ensure the clinical and care teams adhere to professional standards and codes of conduct.
• Build positive relationships with residents, families, healthcare professionals and external stakeholders.
• Act as a visible, supportive leader, promoting a culture where residents and colleagues can thrive.
• Demonstrate flexibility and adaptability in a dynamic, evolving care home environment.

About You:
We're looking for an inspirational clinical leader who can motivate, engage and develop a high-performing team while delivering outstanding standards of care.
You'll be a Registered General Nurse with an active NMC PIN and a proven track record of leadership within a care home environment. Comfortable working with CIW, Social Services and Safeguarding teams, you'll have experience driving quality improvement through clinical governance, auditing and action planning, while fostering a positive culture for residents and colleagues alike.
You'll have:

• Previous experience operating as a Deputy Manager in a luxury environment, OR Perhaps have been working as a General Manager in a smaller bedded home.
• Registered RGN, whilst not working on shifts, this home will have a large Nursing and Dementia community.
• Experience working with older people within a health and social care setting.
• Strong knowledge of clinical governance, compliance, quality assurance and regulatory requirements.
• Experience implementing improvement plans and delivering positive outcomes.
• Ability to lead, coach, and develop high-performing teams.
• Excellent communication and relationship-building skills, with confidence engaging with residents, families and external stakeholders.
• Good IT skills and experience using digital care systems.
• A positive, approachable leadership style and a passion for delivering outstanding person-centred care.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.
What You Can Expect
Financial Wellbeing & Security

• Annual salary reviews
• Enrolment onto our Westfields Cash Back plan
• Free Life Assurance Scheme
• Joining bonus available in some homes
• Refer a Friend Scheme – earn up to £1000 for each successful referral
• Great savings on lease cars
• Blue Light Card

Career Growth & Development

• Excellent induction and continuous professional training
• Study support for recognised qualifications
• Career Development Pathways

Recognition & Appreciation

• Long Service Awards celebrating your commitment
• Annual Hallmark Care Awards
• Team empowerment days

Reap the Rewards
Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!