Bank Hospitality Assistant

Bank Hospitality Assistant

Based at our brand-new care home, Elm Lodge in Hartley Wintney, RG27 8JG. Newly opened, Elm Lodge is a 60-bedded care home providing residential care and offers a fantastic opportunity to set the foundations of an outstanding home.

Forest Care is a family owned and managed company, currently with five care homes in Hampshire and Surrey. Our focus is to ensure we provide the highest standards of care to our residents, and their ongoing welfare, comfort and needs are central to how we run our homes. We want our homes to be a home in the truest sense, and we are committed to making our residents feel at home from the outset.

These accolades are only achieved through the teamwork of like-minded individuals passionate about delivering person-centered care. Our Care/Nursing staff to resident ratio is higher than the national average across Forest Care and nearly 50% of our team have been with us for over 5 years.

** Top 20 Small Care Home Group 2022**

We are looking for a reliable Hospitality Assistant who wants to make a difference. At Forest Care, we are proud to create positive working environments in each of our care homes by encouraging employee participation and humour in the workplace.

Salary £12.86 per hour. Flexibility required with shifts on various days between the times of 6am and 7pm.

Please only apply if you live within a commutable distance to the care Home and don't require sponsorship as we are unable to offer it at this time. This is a '0' hour contract covering ad-hoc shifts as and when required, offering lots of flexibility.

We are a growing home that is growing so part time and full time hours may become available in the future if required. 

Candidates will need access to their own transport to apply for this role.

As well as a competitive hourly rate, we offer the following benefits;

• 28 days Holiday (for full time workers) 
• Enhanced pay for Bank Holidays
• Comprehensive induction training
• Ongoing training and development 
• Auto-enrolment Pension Scheme
• NVQ Training 
• Refer a Friend Scheme
• Paid breaks
• Free Uniform
• Employee Assistance Programme 24/7 covering a full range of issues. Includes perks and discounts too!
• Blue Light Staff Discount Card, Employee of the Month, Appreciation weeks and many more!

Main Duties of our Hospitality Assistants;  

• Support the Dining Supervisor and other Catering staff to deliver all catering services throughout the Home, ensuring resident choice, dignity and safety is maintained.
• Provide feedback to the Dining Supervisor to Hospitality Manager about complaints and compliments from residents and visitors on the food and service. Address all complaints promptly and ensure they are reported.
• Ensure complete awareness of menu content and all service procedures.
• Deliver prepared food from the kitchen to the Dining Room, or appropriate area, and serve meals to residents and visitors in a pleasant and professional manner.
• Maintain a clean, tidy and hygienic working environment at all times. Clean the Dining Room following service and ensure all kitchen items are returned to the kitchen for washing up.
• Reset tables, tidy work areas and leave the Dining Room clean, hygienic and inviting for the next service.
• To perform other such reasonable duties as may be required.
• To ensure the clean and hygienic maintenance of the home.
• To keep a high standard of appearance to contribute to the quality of care and lifestyle afforded to each care user. This is particularly applicable to each care user’s privacy and dignity and in respect of each care user’s personal possessions.
• To clean all allocated rooms including furniture, fittings, fabric, carpets and equipment.
• To be aware of the health and safety statement and of the COSHH statement.
• To clean sanitary and other equipment, with particular attention to guidelines for the control of germs and infestation.
• To report any malfunction of equipment or fittings that require maintenance or cannot be kept to standard through normal cleaning procedures.
• To deal with the waste bags and their prescribed disposal.
• To perform other such reasonable duties as may be required.

 Skills and Experience of our Hospitality Assistants;

• Previous experience in food service and hosekeeping would be advantageous
• Ability to communicate with residents, families, visitors and other team members
• A friendly and cheerful disposition
• High level of written and spoken English – Essential
• To have, and maintain high standards of work

Please note this position is subject to a DBS check.