Unit Manager

 Job Purpose

Woodview Care Home is seeking an experienced, compassionate and motivated Unit Manager to lead a unit supporting individuals with neurological conditions and rehabilitation needs.

We are looking for a candidate with experience supporting people following neurological injury or illness, including individuals living with acquired brain injuries, stroke-related disabilities, traumatic brain injuries or other neurological conditions.

The successful candidate will be responsible for overseeing the day-to-day running of the unit, leading and supporting the care team, promoting residents' independence and wellbeing, and ensuring the delivery of safe, person-centred and rehabilitation-focused care.

We welcome applications from both nursing and non-nursing backgrounds. Applicants do not need to be registered nurses, but must demonstrate relevant experience, strong leadership skills and a clear understanding of the needs of people requiring neurological rehabilitation or complex care.

Key Responsibilities

A. Leadership and Staff Management

• Lead, supervise and support the care team to deliver high-quality care.

• Organise staff rotas, allocate duties and ensure appropriate staffing arrangements.

• Conduct staff supervisions, appraisals and performance reviews.

• Identify training needs and support staff development.

• Promote teamwork, accountability and effective communication.

• Address performance concerns and escalate disciplinary matters in line with company procedures.

• Lead shift handovers and ensure continuity of care.

B. Resident Care and Wellbeing

• Ensure residents receive individualised, person-centred care that reflects their needs, preferences and choices.

• Oversee the development, implementation and regular review of care plans and risk assessments.

• Monitor residents' physical, emotional and psychological wellbeing.

• Identify changes in residents' conditions and ensure concerns are escalated promptly.

• Promote dignity, privacy, independence, equality and respect.

• Support residents to participate in meaningful activities and maintain relationships.

• Work collaboratively with families, GPs, nurses and other healthcare professionals.

C. Clinical Governance and Medication Management

• Where qualified and authorised, oversee medication administration and ensure safe medication practices.

• Ensure medication errors, omissions and adverse incidents are reported and managed appropriately.

• Monitor relevant clinical risks, including falls, pressure ulcers, nutrition, hydration and infection.

• Ensure clinical observations and care records are completed where required.

• Liaise with healthcare professionals to ensure residents receive appropriate treatment and support.

• Escalate clinical concerns in accordance with the home's procedures.

D. Safeguarding and Health and Safety

• Promote a safe and secure environment for residents, staff and visitors.

• Recognise, report and appropriately escalate safeguarding concerns.

• Ensure staff follow infection prevention and control procedures.

• Monitor compliance with moving and handling, fire safety and other health and safety requirements.

• Ensure accidents, incidents and near misses are documented, investigated and reviewed appropriately.

• Maintain confidentiality and comply with data protection requirements.

• Support residents' rights, choice and protection from abuse, neglect and discrimination.

E. Quality Assurance and Compliance

• Ensure care delivery complies with applicable legislation, CQC fundamental standards and the home's policies.

• Participate in audits of care plans, medication records, incident reports and other relevant documentation.

• Identify areas for improvement and implement agreed action plans.

• Maintain accurate, complete and up-to-date records.

• Support inspections, internal reviews and quality monitoring activities.

• Respond professionally to concerns, complaints and feedback.

• Promote a culture of continuous improvement and openness.

F. Communication and Partnership Working

• Maintain effective communication with residents, relatives, colleagues and external professionals.

• Provide appropriate updates to families, respecting residents' consent and confidentiality.

• Attend meetings and contribute to care reviews and multidisciplinary discussions.

• Report significant incidents, staffing concerns and changes in residents' needs to the Home Manager.

• Encourage residents and relatives to provide feedback on the quality of care.

G. Operational Management

• Oversee the daily running of the designated unit.

• Ensure staff complete delegated tasks within appropriate timescales.

• Monitor staffing levels, supplies, equipment and general unit standards.

• Ensure the unit is clean, organised, welcoming and maintained in accordance with infection control and health and safety requirements.

• Support effective admission, transfer and discharge processes where applicable.

• Ensure appropriate arrangements are in place for handovers and escalation of urgent concerns.

 Qualifications and Experience

Essential or desirable requirements, depending on the employer:

• Relevant experience in a residential, nursing or other care setting.

• Previous experience in a senior care, supervisory or management role.

• Relevant Level 3 qualification in Health and Social Care, or equivalent.

• Level 5 Diploma in Leadership and Management for Adult Care, or willingness to work towards it where required.

• Understanding of person-centred care, safeguarding, health and safety and infection prevention.

• Knowledge of CQC standards and relevant adult social care legislation.

• Good written and verbal communication skills.

• Basic IT and record-keeping skills.

Where the role involves regulated clinical duties, the appropriate professional registration, qualifications and competence will be required.

 Skills and Personal Attributes

The postholder should demonstrate:

• Strong leadership and decision-making abilities.

• Excellent organisation and time-management skills.

• Compassion, patience and respect for older people and vulnerable adults.

• The ability to motivate, develop and support staff.

• Good problem-solving and conflict-resolution skills.

• A commitment to equality, diversity, inclusion and residents' rights.

• The ability to prioritise workload and respond appropriately to emergencies.

• Professional integrity and a commitment to confidentiality.

. Key Performance Indicators

Performance may be assessed against:

• Quality and completeness of residents' care plans and records.

• Compliance with medication and safety procedures.

• Safeguarding and incident reporting standards.

• Completion of staff training, supervision and appraisals.

• Audit results and implementation of improvement actions.

• Resident and family satisfaction and feedback.

• Effective staffing, communication and daily unit management.

• Compliance with relevant regulatory and organisational requirements.

General Duties

The Unit Manager must maintain professional standards, adhere to the home's policies and procedures, attend required training and undertake other reasonable duties appropriate to the role. The postholder must promote a positive care culture and ensure residents' safety, dignity, rights and wellbeing remain central to all decisions.