Aranlaw House celebrates outstanding rating by CQC in all five areas

A Luxurycare Group Home is the first specialised dementia and mental health care home in Bournemouth/Poole to have its services recognised as outstanding in all areas of health and social care

Poole, Dorset: Aranlaw House is one of five care homes within the Luxurycare Group Which it provides specialist residential Dementia & Mental Health care. In January 2020 the home was rated by the Care Quality Commission (CQC) Outstanding in all five areas of the fundamental standards: Safe, Effective, Caring, Responsive and Well-led. This rating places Aranlaw House in the top 0.3% of Registered Cares Homes nationally.

In its previous inspection in December 2017, Aranlaw House Care Home was rated Outstanding in 4 out of 5 areas. At its most recent inspection in December 2019 and January 2020 the home did not just maintain this rating but improved upon it and has now been awarded the highest rating of outstanding in all areas. Aranlaw is the first care home specialising in dementia and mental health in Bournemouth & Poole, to obtain this rating.

Aranlaw’s most recent success, Mandy Kittlety, managing director of Luxurycare Group said: “We are so incredibly proud of the entire team at Aranlaw House who have not only retained but improved their previous Outstanding rating to all five areas of the fundamental standards.

"For our company, this CQC rating of outstanding recognises all the work and commitment by everyone involved in providing such amazing care, support and opportunities for everyone who lives at Aranlaw House”.

The model of dementia care used at Aranlaw House has played a significant part in this achievement. The team at Aranlaw House uses specialist dementia communication techniques which provides the staff with a clear and workable practical method to meeting the needs of the people they support. One of the company's main visions is to ensure that each person’s needs are met in a way that reflects their individuality.

This includes their health, social, emotional and spiritual needs. Another important value shared by the entire team is to encourage, maintain and develop relationships with family, friends and social networks and to challenge stigma that can often be present around living with mental health needs or dementia.

Luxurycare Group is a company founded in 2003 with the objective of serving older people living with dementia and care for people living with neurological conditions, requiring complex nursing care.

There are currently five Care Homes: Aranlaw House (Branksome Park, Poole), Branksome Park Care Centre (Branksome Park, Poole), Birds Hill Nursing Home (Poole), Regency Manor Care Home (Lower Parkstone, Poole) and Seabourne House (Southbourne, Bournemouth), totalling 260 service users who are served by more than 500 professional, compassionate and caring staff.

The company offers a full 6-day in-house induction to all new staff and ongoing specialist training to employees with opportunities to grow always encouraged and supported. The company continues to innovate and recently devised new training for its team in areas that include sepsis awareness, oral health care, mental health first aid and LGBT+ awareness.

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