Submit a Review for Highcroft Care Home
13/17 Rectory Road, Walthamstow, London, E17 3BG
View full details of Highcroft Care HomeLatest Reviews for Highcroft Care Home
08 June 2026
Both my Mum & Dad moved here in January. Staff are kind and they are both so well looked after. Lovely to see them both taking part in all the activities the Home provides for the residents. They enjoy the weekly trips to the local community centre/library plus had a lovely day out at the City
Farm.
Nice to see photos of the activities posted on social media
It is such a relief to know they are now in a clean, safe, environment.
Staff and Manager are welcoming when we visit and always available for a chat & update.
I have a little dog (their granddaughter) and the Home allow her to accompany us on visits.
05 June 2026
My dad moved here from hospital about five weeks ago and we've been really happy with the care provided by the team. The staff are lovely, very experienced, and genuinely care about the residents. They look after all his medical needs and even take him to hospital appointments, which is a huge help.
There are activities every day and they also take residents on trips out which is amazing. We're so grateful for everything the care team do.
04 June 2026
My Aunt first moved to HighCroft Care Home in October 2025 when my Uncle passed away unexpectedly. HighCroft staff were welcoming, they reassured my Aunt and us as a family that she would be looked after. In the following months after visits to HighCroft Care Home and social media posts we could see
she had settled in her new home. Smiling, enjoying days out, visits to the cinema, the local community hub as well as all the activities within the HighCroft setting, including flower arranging and Easter eggs for all the residents at Easter. We were on holiday earlier in the year and wouldn't be able to see my Aunt on her birthday, we sent presents and cards to HighCroft for her and asked if these could be passed onto her. We then received videos and photos while on holiday of my Aunt on her birthday opening her presents, which was so nice to see. She even had a personalised birthday cake made by the staff. I genuinely could not have asked for better people to be caring for my Aunt.
12 January 2026
My mum has been a resident at Highcroft for 5 years. They provide lots of activities and encourage all the residents to take part. The home had a packed schedule of activities for December and they took my mum to the cinema which she enjoyed. I feel that they do take good care of her. She is always
well presented and the facilities are always very clean. And they make sure that she is eating and drinking regularly.
Overall, I would say that all the staff are dedicated to providing the highest level of care to the residents.
04 December 2025
My father in law has been resident at Highcroft for almost three months. Prior to moving in her had started to become quite confused and had neglected to care for himself. The transformation has been remarkable and we are relieved that he is safe and being cared for.
Staff are friendly,
conscientious and helpful. I note that his bedding is changed on a very regular basis, he is eating well and staff ensure he is hydrated and active. He is clean shaven, has regular haircuts and visits from medical professionals. Highcroft was chosen partly because it is close to where we live which means we can visit regularly.
Residents are encouraged to visit the library and local community centre. There are lots of wonderful Christmas activities planned including a pantomime visit that we will encourage dad to take part is. Our relief at seeing him so well looked after is considerable. We're grateful to the wonderful team for all they do.
30 October 2025
The staff are always pleasant, informative professional and emphatic. The manager is well informed and always has the time to speak with and deal with queries and issues in a timely and efficient way. I think she is doing an excellent job of ensuring service user engagement.
The owners are also
friendly and approachable and interact with families and service users when special events are put on.
My Aunt is always clean and well maintained, and her needs are being fully met from what I can see.
30 October 2025
Highcroft care home. My mother was admitted to this home in July. We have found the staff to be extremely helpful, empathetic and knowledgeable. My mum has advanced dementia and needs constant care, with this she is treated respect, dignity and has settled in very well. I would highly recommend this
home, if you have to be in the unfortunate position to but a family member in a facility such as this.
15 October 2025
My aunt has been a resident at Highcroft for almost six years now and we are extremely happy with the care given there. Although my aunt's dementia is quite advanced, Tosin and the team give her the care and support she needs, encouraging her to try and do small things herself as opposed to doing
everything for her therefore demonstrating the patience needed to look after people with additional care needs. Throughout the year, special events are held where family and friends can come together and be part of The Highcroft Family. The support is also extended to us (family) in our times of need.
The home is clean and the garden is well maintained.
It's very difficult when loved ones have to go into care however, Tosin and the staff offer the reassurance needed.
01 October 2025
My dad has been at Highcroft for a month now and the care he's received has been transformational. The staff have been so welcoming and caring, and have not only looked after him brilliantly but also supported me so kindly, offering empathy and practical support in this difficult time while we're
coming to terms with dad's dementia. Tosin and the whole team at Highcroft are lovely - they make every effort to get to know each resident's needs, preferences, likes and dislikes and bring everyone into the fold, making them their favourite snacks, getting them involved in activities and social interaction. It's been so good for my dad - he'd not been looking after himself and it's so wonderful to see him with nice trimmed hair and clean shaven, looking as dapper as he used to! THANK YOU HIGHCROFT!
23 September 2025
The staff, management and all workers are professional and responsibly. They has a patient and correct way for communities and dealing with the situation. I'm very thankful and I appreciate them effort and work
12 March 2025
Excellent communication and fantastic staff who can't do enough for you. My father is loving the care home and activities.
We have been made welcome and the communication with medical professionals is seamless.
My father has taken to all the staff and wishes to stay as he is very comfortable
12 March 2025
Lovely friendly staff, who are very caring and helpful. Dad's very happy and so are we, knowing he's safe and well cared for. Can't ask for better!
Lots of activities and social interaction with patients and staff. Great garden too.
24 October 2024
Excellent care for my sister while informed of what's going on.
If my sister needs anything they will let you know.
Staff very friendly, very approachable, easy to talk to.
My sister feels she's okay there and we can visit any time. There's no restriction. They're very open with their care.
22 October 2024
I'm really grateful and appreciate how much consideration and care Highcroft Care Home has given to my mum.
The staff have supported my mum with different activities and short trips, which my mum enjoys and gives her time to go out.
The staff have always made my mum feel comfortable. She has
great rapport with them. It's lovely to see my mum have a good laugh.
Her health and mobility has improved. When my family and I call and/or visit, they always inform us about how she is and any important information on her general health.
I am so proud of my mum and I can't thank Highcroft Care home enough.
19 August 2024
My mother became a resident in Highcroft earlier this year and my brother and I are extremely pleased with the care she has received since being there. All of the staff including the manager and owners are professional, approachable and caring. The residents are treated with dignity and respect.
There are regular outings, including visits to the library and also daily activities that take place in the home that we are able to view on social media with my mother taking part.
It is also satisfying to see that her mobility has improved considerably since she moved there as she has more space to move around in.
We recently attended the summer barbecue held in the garden at the home and a great time was had by all residents, family and staff.
24 May 2024
My mother has received such wonderful care during her stay at Highcroft.
All her medical and hygiene needs are provided at a high standard by the caring and friendly staff.
Highcroft also arrange different programs to help entertain the residents, my mother has enjoyed meeting pets and interactive
games and visiting the local library.
23 April 2024
We are very pleased with everything that the home offers, the cleanliness, the staff, the professionalism and the overall care my mum receives is outstanding, she has settled very very well and she’s happy and contented in this home. I cannot speak highly enough of everything that she receives here
29 January 2024
I am very pleased with the care that is given to my relative, she seems a lot happier in herself and has put weight on. The staff are very friendly and she gets on with them all. She is able to communicate with the other residents and enjoys the constant company.
23 January 2024
We, as a family, are very pleased with the care home, staff are exceptionally very good, and I can’t praise them enough for always making us very welcome, and Mum is very happy here. When Mum moved in, she was very scared of what to expect, but the staff and management made her very at ease and
happy.
23 January 2024
Mum has been a resident here since July 2023. She appears to have settled really well and have observed her mixing with other residents. Her eating and sleep patterns also seem to have improved. Staff at the home are welcoming and friendly and seem to be supporting Mother appropriately. I would
definitely recommend the unit to others.
Latest Reviews for Highcroft Care Home
08 June 2026
Both my Mum & Dad moved here in January. Staff are kind and they are both so well looked after. Lovely to see them both taking part in all the activities the Home provides for the residents. They enjoy the weekly trips to the local community centre/library plus had a lovely day out at the City
Farm.
Nice to see photos of the activities posted on social media
It is such a relief to know they are now in a clean, safe, environment.
Staff and Manager are welcoming when we visit and always available for a chat & update.
I have a little dog (their granddaughter) and the Home allow her to accompany us on visits.
05 June 2026
My dad moved here from hospital about five weeks ago and we've been really happy with the care provided by the team. The staff are lovely, very experienced, and genuinely care about the residents. They look after all his medical needs and even take him to hospital appointments, which is a huge help.
There are activities every day and they also take residents on trips out which is amazing. We're so grateful for everything the care team do.
04 June 2026
My Aunt first moved to HighCroft Care Home in October 2025 when my Uncle passed away unexpectedly. HighCroft staff were welcoming, they reassured my Aunt and us as a family that she would be looked after. In the following months after visits to HighCroft Care Home and social media posts we could see
she had settled in her new home. Smiling, enjoying days out, visits to the cinema, the local community hub as well as all the activities within the HighCroft setting, including flower arranging and Easter eggs for all the residents at Easter. We were on holiday earlier in the year and wouldn't be able to see my Aunt on her birthday, we sent presents and cards to HighCroft for her and asked if these could be passed onto her. We then received videos and photos while on holiday of my Aunt on her birthday opening her presents, which was so nice to see. She even had a personalised birthday cake made by the staff. I genuinely could not have asked for better people to be caring for my Aunt.
12 January 2026
My mum has been a resident at Highcroft for 5 years. They provide lots of activities and encourage all the residents to take part. The home had a packed schedule of activities for December and they took my mum to the cinema which she enjoyed. I feel that they do take good care of her. She is always
well presented and the facilities are always very clean. And they make sure that she is eating and drinking regularly.
Overall, I would say that all the staff are dedicated to providing the highest level of care to the residents.
04 December 2025
My father in law has been resident at Highcroft for almost three months. Prior to moving in her had started to become quite confused and had neglected to care for himself. The transformation has been remarkable and we are relieved that he is safe and being cared for.
Staff are friendly,
conscientious and helpful. I note that his bedding is changed on a very regular basis, he is eating well and staff ensure he is hydrated and active. He is clean shaven, has regular haircuts and visits from medical professionals. Highcroft was chosen partly because it is close to where we live which means we can visit regularly.
Residents are encouraged to visit the library and local community centre. There are lots of wonderful Christmas activities planned including a pantomime visit that we will encourage dad to take part is. Our relief at seeing him so well looked after is considerable. We're grateful to the wonderful team for all they do.
30 October 2025
The staff are always pleasant, informative professional and emphatic. The manager is well informed and always has the time to speak with and deal with queries and issues in a timely and efficient way. I think she is doing an excellent job of ensuring service user engagement.
The owners are also
friendly and approachable and interact with families and service users when special events are put on.
My Aunt is always clean and well maintained, and her needs are being fully met from what I can see.
30 October 2025
Highcroft care home. My mother was admitted to this home in July. We have found the staff to be extremely helpful, empathetic and knowledgeable. My mum has advanced dementia and needs constant care, with this she is treated respect, dignity and has settled in very well. I would highly recommend this
home, if you have to be in the unfortunate position to but a family member in a facility such as this.
15 October 2025
My aunt has been a resident at Highcroft for almost six years now and we are extremely happy with the care given there. Although my aunt's dementia is quite advanced, Tosin and the team give her the care and support she needs, encouraging her to try and do small things herself as opposed to doing
everything for her therefore demonstrating the patience needed to look after people with additional care needs. Throughout the year, special events are held where family and friends can come together and be part of The Highcroft Family. The support is also extended to us (family) in our times of need.
The home is clean and the garden is well maintained.
It's very difficult when loved ones have to go into care however, Tosin and the staff offer the reassurance needed.
01 October 2025
My dad has been at Highcroft for a month now and the care he's received has been transformational. The staff have been so welcoming and caring, and have not only looked after him brilliantly but also supported me so kindly, offering empathy and practical support in this difficult time while we're
coming to terms with dad's dementia. Tosin and the whole team at Highcroft are lovely - they make every effort to get to know each resident's needs, preferences, likes and dislikes and bring everyone into the fold, making them their favourite snacks, getting them involved in activities and social interaction. It's been so good for my dad - he'd not been looking after himself and it's so wonderful to see him with nice trimmed hair and clean shaven, looking as dapper as he used to! THANK YOU HIGHCROFT!
23 September 2025
The staff, management and all workers are professional and responsibly. They has a patient and correct way for communities and dealing with the situation. I'm very thankful and I appreciate them effort and work
12 March 2025
Excellent communication and fantastic staff who can't do enough for you. My father is loving the care home and activities.
We have been made welcome and the communication with medical professionals is seamless.
My father has taken to all the staff and wishes to stay as he is very comfortable
12 March 2025
Lovely friendly staff, who are very caring and helpful. Dad's very happy and so are we, knowing he's safe and well cared for. Can't ask for better!
Lots of activities and social interaction with patients and staff. Great garden too.
24 October 2024
Excellent care for my sister while informed of what's going on.
If my sister needs anything they will let you know.
Staff very friendly, very approachable, easy to talk to.
My sister feels she's okay there and we can visit any time. There's no restriction. They're very open with their care.
22 October 2024
I'm really grateful and appreciate how much consideration and care Highcroft Care Home has given to my mum.
The staff have supported my mum with different activities and short trips, which my mum enjoys and gives her time to go out.
The staff have always made my mum feel comfortable. She has
great rapport with them. It's lovely to see my mum have a good laugh.
Her health and mobility has improved. When my family and I call and/or visit, they always inform us about how she is and any important information on her general health.
I am so proud of my mum and I can't thank Highcroft Care home enough.
19 August 2024
My mother became a resident in Highcroft earlier this year and my brother and I are extremely pleased with the care she has received since being there. All of the staff including the manager and owners are professional, approachable and caring. The residents are treated with dignity and respect.
There are regular outings, including visits to the library and also daily activities that take place in the home that we are able to view on social media with my mother taking part.
It is also satisfying to see that her mobility has improved considerably since she moved there as she has more space to move around in.
We recently attended the summer barbecue held in the garden at the home and a great time was had by all residents, family and staff.
24 May 2024
My mother has received such wonderful care during her stay at Highcroft.
All her medical and hygiene needs are provided at a high standard by the caring and friendly staff.
Highcroft also arrange different programs to help entertain the residents, my mother has enjoyed meeting pets and interactive
games and visiting the local library.
23 April 2024
We are very pleased with everything that the home offers, the cleanliness, the staff, the professionalism and the overall care my mum receives is outstanding, she has settled very very well and she’s happy and contented in this home. I cannot speak highly enough of everything that she receives here
29 January 2024
I am very pleased with the care that is given to my relative, she seems a lot happier in herself and has put weight on. The staff are very friendly and she gets on with them all. She is able to communicate with the other residents and enjoys the constant company.
23 January 2024
We, as a family, are very pleased with the care home, staff are exceptionally very good, and I can’t praise them enough for always making us very welcome, and Mum is very happy here. When Mum moved in, she was very scared of what to expect, but the staff and management made her very at ease and
happy.
23 January 2024
Mum has been a resident here since July 2023. She appears to have settled really well and have observed her mixing with other residents. Her eating and sleep patterns also seem to have improved. Staff at the home are welcoming and friendly and seem to be supporting Mother appropriately. I would
definitely recommend the unit to others.